Australian Super Finder Reviews 911

These clowns are trying to beat Qantas in the "how bad can you get in customer service" competition.
I am half a hair away from changing superfund just becuase of that

I have lost thousands of dollars because they took the money from my super account with the intent to move it to my overseas account, but then have not been able to get in contact again and their phone and website is not working.

If there's a time where someone make your day, this is it.! Five stars.? Definitely 6 stars. Talk to Simon D, given clear and precise directions. Very professional on the phone. Thank you Australian Super Finder.

Mohammad.

Fabian took my inquiry. I wasn’t waiting very long at all which was a bonus. He was very friendly in his approach to my questions and answered them with a ‘we can get that sorted’ attitude. I know if I have anything else I’m not sure about I can call superfinder anytime. I liked that I didn’t have to go through a whole inquisition to my identity. Fabian brought up my details as we were speaking. Thank you 😊 Cheryl VanDerVeer

I have put my information last year 2023 it's been 3 months nothing till today Tue 16 2024 . People have given 5 star's reviews it's BS I haven't received or heard anything for more than 3 months . Taxpayers pay so much money for these criminals but they can't get back to people just want to keep the money not give it back.

Ziah was extremely helpful. He took the time to explain everything to me so that
I could understand what was the best option for my future. Awesome guy to deal with. Very professional but down to earth and easy going too.!

I just applied online and provided some personal details and moments later received an email confirmation from a person named Jess, wherein he/she thanked me for my application and said will get back to me within 1-2 days. Then my internet shut the website down as possible scam. So i ring the the toll free number on Jess's email template - 1800 300 605 - and it's not connected. Also the address of the office on their email - 50 Cavill Ave Surfers Paradise - is some bar or restaurant.
Crikey, what have i done??

Put in all my details a week ago, heard nothing from them still.

I have just realized I have provided this company with all of my details online, tax file number, date of birth, phone number, etc... I thought they were a government entity... I feel nervous they will keep my information and possibly defraud me.

Dear Sir/Madam,
Thank you for your taking the time to read this.
DO NOT TRUST Australian Super.

I have recently discovered there was a security breach in my Australian Super account. This changed my contact details for more than 4 years.
All 2.2 million members were effected and their accounts open to being breached.
Australian Super have since admitted the breach only recently, after many e-mails requesting an answer.

They never informed any of the 2.2 million members!

They amended some details after 2 years but I was never notified.

During this time my details were incorrect, important change of insurance to my TPD was mailed out. Due to my address being incorrect I did not receive any notice of this change. Thus my insurance dropped by 70% overnight. I was denied an opportunity to take out further cover.

I am not the only one. Potentially millions of members are effected.

They amended my details but never informed me off this. They were then aware my address was wrong during the period the change of insurance information was sent out, BUT still did not send the information to my correct address.

The end of 2018 I had a serious workplace injury. I have been left with a serious spinal injury and cannot work anymore. Apart from my physical and serious mental injuries, I also have been left with obviously financial difficulties. I complained to Australian Super. They have made some admissions but I have been stonewalled from my other questions being answered.

This is not about just myself. This is about informing every other member of Australian Supers cover up and conduct. More Importantly the potential number of members that were never sent this information could be astronomical. Members weren't informed are critically under insured. Everyone needs to be informed asap. Also every AUSTRALIAN should be made aware the importance of this insurance.

You don’t realize you need this insurance until it happens to you.

DO NOT TRUST Australian Super

This company infuriates me...the number they advertise being their number goes to another company - I have called 5 times today have been told someone would call me back - no they havent!

Unfortunately they were of absolutely no help.

Very helpful in finding my lost super fund account...

I got bad experience with andrw
He have promised me he will call. Me every week
Update my Naver get call from him
Only called me 1 time to when my direct debit failed Promised me. With in 14 to 30 days all fill can removed out of 35 only removed 3 of them been over 40 days now
Completely disappointed not going to
Tell
Anyone to go with u guys

great job and super fast , I definitely recommend

You’s helped me when I was about to go bankrupt but you showed I dint need to and paying of my debt to have a better future

If I could give less than one star I would. The behaviour shown by this company is deplorable and I will be taking my matter further. I would highly recommend not using Australian Super Finder as they cannot be trusted! Do it yourself, then ASF cannot hold your monies for months on end, while ASF accumulates interest that should be the indiividuals, then you have to scream and yell to get any kind of response. I do not know why they are still allowed to operate, their business practices should be thoroughly investigated.