Atkin and Thyme Reviews 

The desk I bought came within a couple of weeks of ordering and communication for the delivery was good I’d booked my delivery slot. The desk itself doesn’t look quite a polished and perfect in reality as it did on the website, but I really like it.

So pleased with our lamp. We have put it in our hall.

Poor communication post order, literally nothing about what I'd purchased until the day before delivery 6 weeks later. And the delivery date was not convenient. Also the item does not look like the images on website, poor quality wood in media unit- I've sent them and they've said they can't see them well enough.

My item arrived with noticeable scratches and marks. I phoned on the day to report this and try to reach a solution. After much chasing over the course of 48 hours, I was offered a partial refund to keep the item. I asked for a manager call and was told that this call would be either the same day or the next morning at the very latest. No call happened so I phoned again the following day. The advisor explained that the management team were away on business until early the following week (5 days+ away). I asked for a call following their return and was assured that this would happen. It has now been three weeks and I have received no call or correspondence whatsoever. Disappointing aftercare.

Easy to order, Great delivery, packaging all removed. Quality of the furniture is excellent.

The items delivered were very poorly made and i would not order from them again.

Truly the worst customer service I have ever had. Would not recommend anyone to ever use them.

Took 7 months to get a formal response for a replacement on an £500+ item after 10+ emails chasing the customer service team.
They then took payment for a replacement item to which I never received the item, let alone a shipping notice 2 weeks after taking payment.

Would make a formal complaint to the ombudsmen. Do not recommend.

Having left a few caustic reviews on Trustpilot recently I decided it was only fair to give credit where credit is due. I ordered a chair which had a bit missing (hence 4* instead of 5) and had to go back, their customer services were easy to reach, really helpful and the collection was done on the promised day/time - this after sales service is so important when ordering online and sadly very unusual, thank you Atkin and Thyme!

Ordered a marble coffee table from them in October 2023. When the product was finally delivered it was faulty - the base did not align with the top so would not screw together. Reported to A&T who said they'd replace (had to wait several weeks). The replacement table has exactly the same problem. The delivery drivers reported this was common and they'd picked up several of these all with the same fault. So they took away the original faulty table and the replacement faulty table. Clearly a serious quality control issue and that they don't bother checking items before sending them out the door.

I understand new stock not due until late March so I will have to wait almost 6 months from original order for it to be fulfilled and in the meantime A&T hold onto my £600...

I phoned customer services who are really unhelpful and tell me to simply send an email. No apology or attempt to expedite my order or compensate me.

Their items are lovely but beware if you have a problem. It won't get resolved quickly and they are not interested in good customer service.

Very seamless order process, delivery, and assembly. I've gotten so many compliments on my furniture! They look like they're premium like Soho Home but without the super high price tag! Amazing find!

We purchased two Lily marble topped side tables with mango wood bases. These are absolutely gorgeous.even surpass our expectations.
A beautiful addition to our living room.
Thanks to all at Atkin & Tyme.

I got my delivery on 31st August. The marble top was smashed. I’ve called several times now to try and sort this out. No one gets back to me with a new delivery date. It’s disgusting. I’ve spent nearly £1000 on an item. No apology. Nothing. Please ring me ASAP. Not happy.

We made a large order of various items, marble coffee table, hallway console table, bedside tables, dressing table, mirror and lamp. The communciation to deliver was excellent as were the delivery guys. The furniture was really well packed and in pristine condition. We are delighted with all the items and their uniqueness and quality compared to whats available on the high street. Well done guys, we will order again for sure.

Absolutely furious, purchased a console table in March 2022, and parts of the gold finishing already peeling off. Not what you expect for a £499 piece of furniture!

Significant wear and tear to my dressing table/desk, after less than 2 years. They took over 6 weeks with me having to chase them various times and they are “not able to provide a resolution to this matter”

Very happy with the cabinet I ordered, originally advertised in Home & Antiques. The price was much cheaper than I thought it would be, so I was dubious as to what I would get. But I had no need to worry the cabinet is amazing - I only had to add the legs. The delivery drivers were very careful in handling the cabinet - very happy with the overall experience and would definitely recommend and use this company again.

As mentioned by previous reviewer the bedside drawers stank when they arrived. This has now gone thankfully however for the price they are not the quality I expected. The drawers aren’t on metal runners so are near impossible to close without have to put your full body weight into them which you shouldn’t have to do whilst in bed! I expect this with cheap furniture but not for this price. I couldn’t be bothered with the faff of returning but wish I had as now hate them.

I recently bought a marble-top coffee table from Atkin and Thyme, which we really love. A few weeks later, while we were away, a huge crack developed in the marble table top. I was worried that I might need to make a claim on my insurance or my credit card company but I emailed Atkin and Thyme to explain what happened and they immediately offered to send a replacement, apologising for what must have been some kind of natural fault in the marble itself. They could not have been more helpful. Highly recommend.

Just received a nice looking lamp from Atkin and Thyme… but the moment i turn on the lamp, the LED bulb (15W vs <25W recommended) blew up and the fuse in the house went off… faulty and likely dangerous product from a premium brand like Atkin and Thyme is unacceptable… now i try to figure out how to return this product… will avoid this brand in the future, nice design but faulty product.

I have been dealing with by Rebecca in customer service re a return and prior to that Emily on a delivery. The product is beautiful and of a high quality, it just doesn't quite fit with the décor of our room. This is a second home so not always available for delivery and collection. The customer service has been impeccable, extremely helpful and very flexible throughout the process. I would recommend this company to anyone, they have some lovely products and with a service you can trust. Hope to order again in the future.