A Suit That Fits Reviews 

Having been for an initial suit fitting in mid November, and having paid up front for one of their top of range suits, I have not heard anything from them for 3 months and counting. One of their customer liaison people left the company, and it looks like they have just not done any hand over of responsibilities.

ASTF quoted 6 weeks after initial fitting for a follow up. I'm now 12 weeks down the road with 0 communication from them.

Same as all the other reviews. Whoever owns the company now is a crook who has stolen everyone's money without delivering the goods. Avoid at all costs. If you are waiting for something raise it as a fraud with your card company ASAP.

I can’t speak for their tailoring as 3 months after placing an order and paying full price there is no sign of my suits. However I can speak for their customer service, which is truly terrible. Despite now being 2 months late on my order there has not been a single phone call or email explaining the delay. Calls and emails I send go unanswered. When you do finally reach someone at a distant call centre it’s always the same message - the delay is not their fault and in 2 weeks I will hear something. Needless to say, 2 weeks later I hear nothing. ASTF is a complete disaster. Save your money and go elsewhere.

Could only give one star as no option for zero.

Went to ASTF full of optimism - good initial consultation and then zero follow up after.

I chased them via phone, email, Facebook and in person.

It’s been 3 months hence I contacted my debit card provider and got a chargeback payment for the full price.

AVOID AT ALL COSTS

Ordered suits for my wedding in Feb 2019 back in March 2018 (over £3k worth). Literally no response for months. Finally get a response, the CEO offers me a ‘confidential agreement’ that if the suits didn’t arrive by w/c 22 Oct he would issue a full refund and provide the suits. Needless to say all of the garments didn’t arrive (and still haven’t), and he still refused to a refund or ANY compensation.

They have now employed an aggressive ‘Crisis Management Expert’ who has no clue and will not answer your questions, only tell you ‘it’s in hand’. It is now 6 weeks until my wedding and clearly not enough time for the 3-4 fittings per person, as well as corners cut where toilles were required, which have now been skipped due to a ‘supplier issue’.

ASTF tailoring experts has mentioned that the suits will not fit correctly due to corner cutting and lack of time, however the customer experience manager has told me that she is in charge and will make alterations as per the computer and it will be fine (having no idea how fittings went or listening to the studio tailors or any idea on body shapes).

ASTF have closed most of their offices and satellite branches. I have groomsmen all around the country. In addition they are refusing to pay for people who were fitted in the Manchester branch to come to London (the only office that is still open).

The cherry on the cake... I ordered a suit for my father, he was since diagnosed with Cancer, so ASTF decided to close his account and told me they will not be altering his suit!!!! I asked if they would please make fit his dream suits (that has been cut and paid for in advance) for my wedding in February, and the answer from customer services was “we will no do any alterations to his suit, we have closed his account”. To be clear he is going through Chemo and have moved Chemo cycles to attend the wedding and the suit which is 8 months late.+44 20 3355 3560.

I have the full recording of the customer services call if anyone would like it. Please dm me before ordering from these unethical, immoral, unprofessional, money grabbing people.

If you have a moment spare, please call them on +44 20 3355 3560 and them where my garments are and their stance on my fathers suit. I call and seem to be put on hold permanently following their attempt to block this article.

STILL owe me £1000 6 months on from my order which they couldn't fulfil. Said it was best for me to take my money back and go elsewhere - but then haven't given me my money back. Led to a last minute scramble to get suits from another company for my wedding, and then have stopped answering calls and emails.

Absolute fraud of a company. AVOID AT ALL COSTS!!

I bought a suit in 2017 and went back after a good experience to buy another in late September. As the 6 week deadline approached, as I had an event I needed this for I chased up and didn’t hear back. I tried the phone lines daily and sat in fake queues (even moving up the line) to then reach an answerphone every time. I tried emailing, tweeting, Facebook messenger, absolutely no response and I was furious.

A week or so later I receive an apologetic email from presumably the only remaining staff member saying there is a delay and it’s another 4 weeks or so. Clearly production hadn’t even started. Unfortunately only at this point did I google and find this page to see many other customers facing the same problem. ASTF went into liquidation yet continue to take customers money and schedule appointments. They told me nothing about this. It’s disgraceful.

What is even more surprising is the fact for the last two weeks they’ve been emailing out offers-buy one get one free, £500 credit for £250 amongst others, all there to take more money to try and prop up the business.

Unfortunately I had to raise a chargeback with my credit card company to get my money back. Such a shame this has happened as they were previously reputable. They can’t even be bothered to make a statement on the matter so they’ve alienated their loyal customer base, unless you’re unlucky like to me to repeat order without checking (why would you?)

Still waiting a year now... they deliver the first suit then all range of excuses. I travelled to their office an hour away after closing local offices. They offer free credit as compensation but won't refund anything. I was told they had volcanic activity (I googled it! Not surprising complete lie) so couldn't get products from their factory. Then told they have a new factory in England and that the orders are 4 weeks away. It's been 10 (on top of the year wait already). No reply to emails. Constant sales emails. Really hard to speak to anyone they then literally made up a country for their "new factory"! Said they had made the order but couldn't get it out because of bad weather. Completed fraud...

Update 11 Jan 2019: I called again after another month wait and spoke to someone else... new factory... this time Vietnam... they had only made half the order they promised to chace this up and get back to me... they didn't. I called again after another week. It hasn't been looked into. They have no idea when shipments are... stated managers don't know when the company responsible for courier have agreed to collect or deliver. Couldn't answer a single question... said wait another two weeks... 16 weeks now... onto of the original debacle.

1st Feb
Still no progress. Same as others. Two weeks time etc etc. They promise to send an update next week. Never call back. No idea. Say the order is ready but not yet delivered. Etc etc.

Continued repeated emails with 'special offers' that appear intended to only raise capital! Presumably needed to pay for all those still waiting months for suits; and suffering zero communication.

What's very interesting to see is how someone at ASTF is one by one challenging honest reviews on here, under the Ts and Cs of Trustpilot, in a vain effort one would assume to improve the overall percentage.

Don't waste your time with this company.

I used to love these guys. I have a wardrobe full of suits and shirts from them. now I can't get hold of anyone there and I am bombarded with junk mail from them. sometimes several emails a day. It is too much, it's aggressive and has put me totally off. what's more, why can't they just have well-priced stuff, why do they constantly have to have stupid time sensitive 'deals'. I'm really sad to see the company deteriorate like this.

Something is happening to this company... I've spent thousands on great fitted suits and shirts and coats. But all i get now are relentless emails from them offering vouchers etc., And no response to any of my calls.

I had actually wanted to buy extra trousers and more shirts, and even emailed 3 staff members. No reply, even when I was requesting business... A shame. Now will look elsewhere.

Unbelievable. Full price of three suits paid on second visit, 9 weeks since then and no email or phone contact despite multiple calls and emails from me.

I have no idea what is happening with this company - I suspect this maybe a well engineered scam!

What can I say, for years I have had shirts and suits from this company which were excellent however, when they closed the Birmingham “office” it’s all went rapidly down hill. The jacket from the last suit I bought fitted fine but the trousers were cut way to short and they refuse to do anything about them. Also, I ordered a casual jacket from them and paid up front however, they said they wanted to get the suit sorted before the jacket was made. Big mistake on my part….. Paid over £600 up front and magically, the order has disappeared during the time the suit was being made. What a way to treat a loyal customer. I am presently going through my bank statements as I have to prove that the jacket was ordered and paid for!!! I have warned my friends not to buy suits from this business as they will loose their money. Will be trying the Small Claims Court to see if I can recover my loss though, I don’t hold out too much hope if they are going bust again….

Have been unable to contact the company for months. Order two suits in April and still not delivered. I, like many reviewers on here, have filed a Section 75 claim with my credit card. However, they won't process the claim unless I can obtain a "commercial entity agreement" between ASTF and iZettle (the payment processor).

Does anyone have a copy, or have dealt with this another way?

I've set up an account for those that may forward the agreement,
astf_cea at yahoo dot com. And will pass on the good deed to those customers that requests it in the future.

Thank you

Not a fraud, just a bad customer experience. I ordered the second week of July and paid 100% upfront. It was supposed to be ready in the second week of September, but it wasn't. I was given three assurances that although it was delayed it would be with me in 'two week's time'. This turned out to be 8 weeks late in total. During this time, I too believed it was a fraud, partly as communications were not proactive. I only got to hear about the delays each time I phoned up. In all, much easier and less stressful to take the plane to Hong Kong, Hoi An or Bangkok and get the suit in three days time.

I picked up my suit and 2 pairs of matching trousers. All fit perfectly after 2 extra fittings. Just waiting on 5 fitted shirts but I ordered them later so I'm not too bothered. As usual Maxine was very professional and helpful. I asked if the shirts would be available by 8th Dec as I am going to Japan for a couple of months. My friends there are very curious what English bespoke suits and shirts are like. Cross fingers, but the suit was the main thing, lol.

One of the most unprofessional companies I have ever come across, I spent £600+ on a suit and after my first fitting, I have struggled to get in contact with anyone to book an appointment.

Extremely poor service, I would avoid at all costs

Terrible. Like many other reviewers I was previously a (happy) repeat customer of ASTF. Sadly, theres still no sign of the suit that I paid for in May and it's not possible to speak to anyone about it because they don't answer the phone or respond to emails. Do yourself a favour and shop somewhere else instead.

Used to really like this company, but they have clearly messed up in the last 2 years. I paid in full for a suit and extra trousers in July 2018 and they have yet to deliver. Their customer service phoneline is useless and they have stopped replying to emails. Trying to get my money back via PayPal. Real shame that I have to say 'Don't use them!'