Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... See more
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Reviews shaping this summary
An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... See more
Company replied
Aston Autopark are very professional, my car went in for it's Service. The customer service phone call also asked see if we would like my car cleaned whilst they had the vehicle, which I accepted. I a... See more
Company replied
Having recently moved from Hampshire to Melton Mowbray I was looking for somewhere to take over the service and MOT of my 2015 Citroen DS3 which I have had from new and always had main dealer service.... See more
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Company details
Written by the company
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Written by the company
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Contact info
Beler Way, LE13 0DG, Melton Mowbray, United Kingdom
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4.6
Excellent
3K reviews
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Replied to 100% of negative reviews
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Unfair sales
The sales process was good to start with. However, once the sale and part-exchange (PX) had been confirmed, the situation changed.
On delivery, they refused to take the PX vehicle off me as agreed. I was then very “kindly” offered the option of keeping the new van, provided I paid the full value of the PX and kept both vans.
This was completely unreasonable and unfair. The PX had already been agreed as part of the sale, so refusing to honour the arrangement at the point of delivery was extremely disappointing.
There was no reasonable explanation given for the change, and I feel the way this was handled was unfair and unprofessional.
24 July 2026
Reply from Aston Autopark
We believe reviews should be factual and would like to provide some context as to what actually happened.
This was a repeat distance customer part-exchanging a 2023 van with approximately 18,000 miles. It was described to us as having no damage, albeit dirty, and with full service history. The photographs supplied were taken from a distance and did not indicate any significant damage.
On that basis, we agreed a strong part-exchange valuation at maximum clean value, reflecting a low-mileage vehicle that we could prepare and confidently retail.
We prepared the new van, which had been offered competitively as a pre-registered vehicle, and arranged delivery to the customer at our expense, at a cost to us of approximately £300.
Two days before handover, the customer advised us that the passenger-side sliding door had become stuck. Despite recognising that this could potentially be an expensive repair, we agreed to proceed with a £300 reduction to the part-exchange valuation.
On arrival, our driver carried out our normal inspection and test drive before completing the exchange. Unfortunately, the vehicle presented was materially different from that described.
There was no service history present and the service warning was illuminated. More significantly, the van had extensive damage including dents and long, deep scratches across numerous panels, damage to the bumper, rear doors and sill, extensive damage throughout the load area and badly damaged ply lining. The interior was heavily soiled and water-stained. The sill around the sliding door was visibly distorted and the sliding door on the opposite side would also no longer open.
This is why we refused the part-exchange.
We do not retail older working vans where a customer might reasonably expect considerable wear and tear. A 2023, 18,000-mile van offered for retail by us would be expected to be a genuinely high-quality example.
We regularly accept minor discrepancies on part-exchanges and allow for reasonable preparation costs. This vehicle was different. The extent of the damage meant that no sensible reduction in valuation would change the fundamental issue: we would have needed to carry out substantial body and cosmetic repairs simply to make the vehicle appear retail-ready.
That is not how we operate. We are not prepared to extensively repair and cosmetically improve a heavily used or abused nearly-new vehicle and then sell it to another customer as a quality low-mileage van. When somebody buys such a vehicle from Aston Autopark, we want it to be a genuinely good example, not simply one that has been made to look like one.
We therefore declined the part-exchange but offered the customer the option of keeping and selling their existing van themselves while still proceeding with the new vehicle. The customer declined.
Unfortunately, the situation then became particularly unpleasant for our delivery driver, who was prevented from leaving with our vehicle until the customer had received confirmation that their funds had been returned. The refund was processed, after which our driver was able to leave and make the return journey with the new van – resulting in a further journey and cost to ourselves.
Our account therefore differs considerably from the review posted. We are comfortable with the decision we made and would make the same decision again. Our responsibility is not only to the person whose vehicle we take in part-exchange, but also to the next customer who may ultimately buy it from us.
Our account is fully supported by photographs taken at the time and the telephone conversations relating to the transaction.
friendly service
23 July 2026
Reply from Aston Autopark
Thanks for the review! We're glad you received a friendly welcome and good service from the team. We hope to see you again next time.
Friendly and Professional Service
The reception staff were very friendly and helpful when I dropped my vehicle off. The work was done promptly, on time and very much to my satisfaction. I will definitely use Aston again and am happy to recommend them.
23 July 2026
Reply from Aston Autopark
It's good to hear everything ran to time and the work was completed to your satisfaction. We'll pass your comments on to our reception team as well – they'll be pleased to know their friendly and helpful service stood out. Thank you for the recommendation, and we look forward to welcoming you back.
Daughter bought a car on finance 4 …
Daughter bought a car on finance 4 months ago MOT due end of August took today and it’s failed suspension arm pin or bush excessively worn she’s literally drove 700 miles in 4 months also shock absorber has light misting of oil offside 😤😤😤😤 she’s now got low air tyre pressure light on despite her tyres being checked and now her boot won’t open ????
18 August 2026
Unprompted review
Reply from Aston Autopark
We’re very sorry to hear about the issues your daughter has experienced. As yet, we haven’t had the opportunity to inspect the vehicle ourselves; however, we have responded to your email with what we believe to be a fair and cost-effective resolution.
With regard to suspension components and premature wear, we are increasingly finding that vehicles can be adversely affected by the present condition of the roads, particularly the volume and severity of potholes. Where these are prevalent on a vehicle’s regular driving routes, suspension components can unfortunately suffer significant wear or damage in a relatively short period of time.
from booking my cars service and m.o.t…
from booking my cars service and m.o.t with Aston of Melton to it being collected and returned after work was completed everything was done to a high standard, staff were helpful and polite
16 July 2026
Reply from Aston Autopark
It's great to know the whole process worked so well for you, from arranging your service and MOT through to having your car collected and returned. Making things convenient while maintaining a high standard of work is exactly what we aim for. Thanks for the kind words about our team too – we'll be sure to share them!
I wouldn’t recommend using astons after…
I wouldn’t recommend using astons after they sold me a care package a 5 year warranty. After having the car 4 months there was a water leak and they didn’t do anything to help me just said I had to pay for it and it wasn’t covered
10 August 2026
Unprompted review
Reply from Aston Autopark
Thank you for your feedback. We’re very sorry to hear that you feel disappointed with your experience, and we understand how frustrating it can be to experience an issue with a vehicle.
For clarity, the vehicle was purchased approximately five months ago and has since covered around 9,000 miles.
We also understand that the vehicle has subsequently sustained front-end damage and that you were aware of a coolant leak and had been topping up the coolant prior to contacting us. Our diagnosis identified the coolant loss as coming from a split expansion bottle, rather than simply a “water leak”. Unfortunately, the vehicle had subsequently been driven without sufficient coolant, resulting in the engine overheating and seizing. We also noted that the expansion bottle is located immediately behind the area where there was evidence of front-end damage.
We would also like to clarify that the vehicle was not supplied with a five-year warranty. The product purchased was a five-year Care Pack, which provides benefits including 50% discounted labour on non-warranty repairs, parts supplied at our internal cost and, where available, assistance in sourcing pattern, exchange, reconditioned or recycled parts to help minimise repair costs. The warranty selected at the time of purchase was three months/3,000 miles, with the option of a longer warranty having been declined.
We have offered to you what we believe to be a fair and cost-effective resolution to assist you. This included a Care Pack quotation for the necessary repairs at a significantly reduced cost compared with the normal retail price. Unfortunately, this offer was declined.
We remain happy to discuss the matter with you directly should you wish to reconsider the resolution offered.
When I first walked into Aston Autopsrk…
When I first walked into Aston Autopsrk I was met with a smile off all staff which made me at ease because choosing a EV is a big decision. Carly was brilliant she made everything so easy when choose my car I was given a choice of colours. Carly so went step by step when my car will arrive I was given plenty of information. One day I did pop to ask if the time scale of my car. I was given a coffee again a colleague with a smile gave me the happy news my car was in England. On the day of collection Carly was so happy to see me. We went through the information handed over my keys to my new car. Then Carly explained how everything worked in and out the car even reassure me Carly did say did I want to go over anything again and Carly also said any problems just pop in we will help you. This shows me I did made the right decision regarding Aston Autopark. Thank you Carly
2 July 2026
Reply from Aston Autopark
What a pleasure to read this! Choosing your first EV can feel like a big step, so we're really pleased Carly and the team made you feel at ease from the moment you walked through the door. From choosing the colour and keeping you informed on its journey, right through to the handover and showing you around your new car, it sounds like Carly made sure you felt confident every step of the way.
We'll certainly pass your lovely comments on to Carly and the team. Enjoy your new EV, and remember, we're always here if you need a hand with anything!
Just a good job
16 July 2026
Reply from Aston Autopark
Thank you! Sometimes keeping it simple says it all – a good job done and a happy customer. Thanks for choosing Aston Autopark.
Great Customer Service
Having recently moved from Hampshire to Melton Mowbray I was looking for somewhere to take over the service and MOT of my 2015 Citroen DS3 which I have had from new and always had main dealer service. I decided on Aston Auto Park and everything went smoothly and was easy to book. I also asked for the battery to be replaced as it was still the original and 11 years old! Excellent communication and attention to detail as I was asked if the cambelt had been replaced which it had at last years service. Friendly helpful staff throughout. They collected and delivered the car back, nothing was too much trouble, all work completed as requested and the car was gleaming when it arrived. Great customer service and definitely recommended.
16 July 2026
Reply from Aston Autopark
Thank you for such a detailed review. It's great to hear that everything went smoothly with your DS3 and that you were pleased with the communication, attention to detail and collection and delivery service. We really appreciate the recommendation and hope we can look after your car for many years to come!
I purchased a used car from Aston Auto…
I purchased a used car from Aston Auto Park, and what a wonderful experience it was, a young lady called Carly, she did my transaction and she was brilliant from start to finish. She helped out with any questions I had and was able to answer them throughly. So thank you to everyone at Aston Auto Park who made my purchase a lovely stress free experience. I would highly recommend this company
10 July 2026
Reply from Aston Autopark
What a lovely review to receive. We're so pleased Carly made your purchase feel easy and stress-free, and that she was there to answer your questions throughout. We'll make sure your comments are passed on to her and the rest of the team. Thank you for choosing Aston Autopark and for recommending us – we hope you have many happy miles in your new car!
Great service.
9 July 2026
Reply from Aston Autopark
Thanks for the review. Great to hear you were happy with the service, and we hope to see you again next time.
Carly was very friendly and helpful
Carly was very friendly and helpful
Answered all our questions
25 June 2026
Reply from Aston Autopark
It's great to hear Carly looked after you so well. Taking the time to answer questions and make everything clear is an important part of the experience, so she'll be pleased to hear your comments. Thanks for choosing Aston Autopark!
Reply from Aston Autopark
Great to hear you were happy with the whole experience. Thank you for choosing Aston Autopark and for taking the time to leave us a review. We hope to welcome you back again soon.
Once again Sonny has gone above and…
Once again Sonny has gone above and beyond to assists us.
9 July 2026
Reply from Aston Autopark
Sonny will be really pleased to hear this! It's always great when a member of the team makes such a lasting impression, especially for a returning customer. We'll make sure your comments are passed on to him, and thank you for continuing to choose Aston Autopark.
Reply from Aston Autopark
It's always a pleasure to welcome you back. Thank you for your continued support, and we're delighted to hear you've once again received the level of service you've come to expect from our team.
Aston Autopark are very professional
Aston Autopark are very professional, my car went in for it's Service. The customer service phone call also asked see if we would like my car cleaned whilst they had the vehicle, which I accepted. I am disabled so for me from start to finish it was hassle free. I rang to arrange the service, they collected my car from my house, did the service, cleaned my car and brought it back home. The whole process from Customer Service, the All around Service and Staff totally in my opinion deserve the 5 Stars. Thank you.
25 June 2026
Reply from Aston Autopark
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear our collection and delivery service made your visit completely hassle-free, and that our team could make the process as convenient as possible for you. It's great to know you were pleased with the communication, the service, and having your car returned cleaned and ready to go. Your 5-star recommendation means a great deal to the whole team, and we look forward to helping you again in the future.
The repair was caried out at at the…
The repair was caried out at at the time booked
quickly and to my satisfaction verry pleased with the work done.
9 July 2026
Reply from Aston Autopark
Thank you for your review. We're pleased everything was completed on time and to your satisfaction. It's great to know you were happy with the repair, and we appreciate you choosing Aston Autopark.
I had an excellent purchase experience!!
I had an excellent purchase experience. Carly was outstanding throughout the entire process. She was friendly, knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. She made the experience smooth, stress-free, and enjoyable. Her professionalism and genuine willingness to help gave me confidence in my purchase. I truly appreciate her exceptional customer service and would highly recommend working with Carly to anyone looking for a great buying experience.
23 July 2026
Unprompted review
Reply from Aston Autopark
Thank you for sharing such a wonderful review. We're thrilled to hear Carly made your purchase such a positive experience. Her friendly, knowledgeable and patient approach is exactly the level of service we strive to provide, and we're delighted she helped make the process smooth and enjoyable. We'll be sure to pass your kind comments on to Carly, and thank you for recommending both her and Aston Autopark. We hope you enjoy your new car.
Very professional and helpful
25 June 2026
Reply from Aston Autopark
It means a lot to receive feedback like this. Thank you for taking the time to leave us a review, and we're delighted you found the team professional and helpful. We look forward to seeing you again.
Everything went without a hitch
Everything went without a hitch. Arrangements were made successfully and without any complications. The work done was completed to my satisfaction and the courtesy of the employees was exemplary. I am a very satisfied customer.
18 June 2026
Reply from Aston Autopark
We're delighted to hear everything went smoothly from start to finish. It's great to know the arrangements were straightforward, the work met your expectations, and our team's courtesy made a positive impression. Thank you for your kind words and for choosing us.
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