Assured Pharmacy Reviews 

15,140
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and extremely thorough, informative consultations that make them feel completely safe and well supported throughout their entire health journey. Many people also note that online orders typically arrive very quickly and regular updates make the overall process exceptionally smooth, clear, and easy to follow. Some reviewers were not happy with delivery issues, mentioning unexpected delays, parcels incorrectly sent to the wrong address, or shipments lacking necessary refrigeration. A few consumers also experienced frustrating communication and unhelpful interactions when attempting to resolve these occasional logistical problems with customer service agents.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that the entire process is... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional staff who provide... See more

Staff

Consumers find staff to be positive, knowledgeable, and professional during consultations. Reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and serious concerns. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,140)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

A Really Reliable Company

Been using Assured Pharmacy for many years. Great website, easy to navigate and order. My orders have always been dispatched either same day or next day if I order later in the day. Never had a problem, but from the service so far, I think it would be sorted very quickly.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Have used this company for a few years and have absolutely no negative feedback to share.
They have always been polite, professional and efficient.
There service and prices are second to none.
Online consultation and ordering have always been easy for me.
Although I only order and use one of their products, I can easily imagine that the other products are just as good.
I am a very satisfied customer.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Taking your money when they know they shouldn't!

Would be zero but cannot do that.
Ordered mounjaro jabs completing all questions, including that I was type 2 diabetes with no meds required. Form finished, money taken, only to be told in a call by a 'prescriber' days later that they wouldn't give it to me as I had diabetes!
Very underhand to take money then say it will take a week to come back. The consultation should be automatically closed when saying diabetes and no money taken. How much money is this company taking in and earning on when they know they wont prescribe. Do not use this company if you dont want to 'lend' them money for nothing! Assured Pharmacy, sort your online forms out to end a consultation when it is appropriate to do that and not take my money.

2 April 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Jeanette
Thankyou for your feedback. As a private pharmacy we need to take the charge to generate the prescription and it is then checked by a prescriber. Patient safety is our priority and I am sorry that on this occasion we cannot issue this medication for you. We understand your disappointment and a full refund was issued. We wish you all the best with your weight loss journey

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Assured Pharmacy Online - A UK Pharmacy You Can Trustmpressed with the…

I’ve been really impressed with the quality of service from Assured Pharmacy. They stayed in regular contact, patiently answered all my queries, and made the whole process straightforward. Great service, brilliant product—honestly, if you’re considering Mounjaro, I’d definitely recommend giving them a go. Top-notch experience!

2 December 2024
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John, thankyou for your positive feedback. If there is anything we can help with please don’t hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Prices are better than anywhere else. Received my order promptly, and was kept up to date by email or phone for repeat orders. Orders always arrive next day.

19 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Odhran, thankyou for your positive feedback. If there is anything we can help with please don’t hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Avoid them

24 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Allison Thankyou for your feedback. I can see there was a delay in you receiving your last order from us and this was quickly rectified. If there is anything else we can help with please don't hesitate to get in touch

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Prompt delivery

13 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Angus,

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Promt and all correct

11 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi David

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Alwaysf very helpful

Always very helpful, dealt with them now for about 4 years never any problems also quick delivery. Thanks

10 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Alan

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

i have been using weights lose for 3…

i have been using weights lose for 3 months and it's absolutely work!! For me
I'm loss my weight for 5 kg. Feelings confident more than before I still have 5kg more to go so I'm looking forward for the next injection 💉 thank you

3 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Thitapha

Thankyou for your positive feedback. We are pleased to hear the medication is working well for you. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

fair price

fair price, prompt delivery

4 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Malcolm

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Reliable

Reliable. Easy to order. Efficient and professional.

24 January 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John
Thankyou for your positive feedback and your loyal custom with us. If we can help with anything or you have any questions please don't hesitate to get in touch

Rated 3 out of 5 stars

Postage was late

The postage was delivered late on my last purchase, I’m aware not your fault however

23 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Craig, Thankyou for your feedback. I can see you used our Tracked 48 delivery service which is a free service where Royal Mail aim to deliver between 1-3 working day. If you need your order sooner we do offer alternative delivery services including next day delivery. If you have any questions or need more information please don't hesitate to call us and a member of the team can help.

Rated 5 out of 5 stars

Good advice

Good advice, good pricing, efficient delivery

22 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Stewart, Thankyou for your feedback, it is good to hear. We look forward to processing your next order and If you need any further advice or have any questions please get in touch. We are here to help

Rated 5 out of 5 stars

A first class and very quick service…

A first class and very quick service thank you will definitely use again

17 January 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for taking the time to provide your feedback. We are pleased you are happy with our services and look forward to processing your next order.

Rated 5 out of 5 stars

Reliable

Fast efficient service!

17 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for your positive feedback. We are pleased you are happy with our reliable service and hope you will order with us again soon.

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