Part of my order was missing which meant I couldn't take my medication. I had to contact 3 times before I finally got an answer and then a solution. Missing parts were posted out but not next day de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A trustworthy company! It was quite daunting trying to initially sign up for weight loss medication, however from start to finish Lotus has been a dream! Their new app is so helpful from meal plan sug... See more
Excellent service. Best pricing out there and lot of tips and support and great advice for weight loss. I looked at many other competitors but lotus seems the only one that supports and manages weight... See more
The best UK provider there is. They are quick, efficient, their service is second to none. They support your individual needs. The app is amazing, the recipes and work out really support your journey... See more
Company details
Written by the company
DEAR CUSTOMER, PLEASE VISIT OUR MAIN PROFILE ON FEEFO.COM FOR ALL OUR VERIFIED CUSTOMER REVIEWS. WHILE WE HAVE CLAIMED OUR TRUST PILOT PROFILE, WE DO NOT ACTIVELY USE TRUST PILOT TO COLLECT THE BULK OF OUR REVIEWS. THAT IS WHY YOU MAY NOT SEE MANY RECENT REVIEWS ON THIS TRUST PILOT PAGE. THANKS FOR YOUR UNDERSTANDING! YOU CAN VISIT THE LINK BELOW: https://www.feefo.com/en-GB/reviews/lotus-weight-loss-clinic-digiderm-ltd Lotus Weight Loss Clinic is a CQC-regulated, expert-led clinic providing safe, effective, and clinically proven weight loss treatments to patients across the UK. All medications are dispensed by our GPhC-registered pharmacy and delivered via free next-day tracked delivery in discreet, insulated packaging. We welcome both new patients exploring weight loss treatments for the first time and those already on a treatment plan who are looking to switch to a better-value provider. Our clinic supports a wide range of patients with personalised care and flexible treatment options. For those seeking long-term support, we offer maintenance solutions that allow eligible patients to stay on the same dose each month to help maintain a healthy weight. There are no subscriptions required—you order only when needed. You can choose to order one month at a time or take advantage of our two-month supply, which offers a 5% discount and added convenience. Reordering is quick and hassle-free. Our one-click reorder button means you don’t have to waste time filling out forms for every order, making it easy to stay on track with your treatment. To ensure safe and continuous care, we ask customers to upload proof of a previous prescription or supply from their current provider. This helps us maintain appropriate dosing and continuity in your treatment plan. All Lotus customers gain free access to our exclusive Wellness Hub, which includes GLP-1 meal plans, home workouts designed by personal trainers, and expert advice to help you get the best results from your treatment. You’ll also be invited to join the Lotus Loyalty Programme, where you can earn points for purchases, referrals, engaging with our insights and social media, and more. These points can be converted into real savings on future orders. Our minimum BMI to start treatment is 19, and our maintenance programme is also available for those with a BMI of 19 or above. There are no time limits—you can continue treatment for as long as it’s suitable for your health goals.
Contact info
14 Museum Place, CF10 3BH, Cardiff, United Kingdom
- 029 2271 5140
- support@lotusweightloss.co.uk
- lotusweightloss.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One to avoid...
Looks like a common theme based on the recent reviews. One to avoid - took weeks to receive my medication which meant that I elapsed the 'safe period' to continue using. They weren't interested.
Weight loss with a wonderful community
What a fantastic clinic! From the very beginning I felt fully informed and supported, what results to expect, and how to manage side effects safely.
What really sets them apart is their app, which has plenty of genuinely delicious recipes. This made such a difference because it helped me eat well alongside the medication without feeling restricted or bored. The recipes are easy to follow and actually enjoyable, which made sticking to the plan feel realistic and sustainable.
The ongoing support that lotus and the lotus community provide gave me confidence that this wasn’t just about medication, but about long-term health and lifestyle change. If you’re considering GLP-1 medication and want a clinic that is ethical, supportive, and provides great practical tools, I would highly recommend Lotus Weight Loss Clinic.
Missing Part Of Order and Poor Customer Service
Part of my order was missing which meant I couldn't take my medication. I had to contact 3 times before I finally got an answer and then a solution. Missing parts were posted out but not next day delivery which meant I was late a total of 12 days before I could take my medication. I asked for a partial refund of the £221 I originally spent with them and was denied this. Really poor service from Lotus and will not be ordering through them again.
The price changes after having the…
The price changes after having the consultation. Not sure why.
One of most easiest companies to deal…
One of most easiest companies to deal with for weight loss medicine and I have dealt with a lot . I was impressed with ordering the delivery (next day) and the actual package which included sharps box box of swabs and 2 packs of needles. I mention this as only ever one pharmacy before gave all these items without asking, others never asked and just sent Jag. Lotus never asked but sent anyway so would definitely recommend
Fantastic service and seamless experience!
I recently ordered Mounjaro from Lotus Weight Loss Clinic and I am incredibly impressed with the level of service provided. The entire process—from the initial consultation to receiving my order—was smooth, professional, and stress-free.
The delivery was prompt and faster than expected, and the packaging was discrete and secure. It’s clear that they prioritise patient care and efficiency. I’m very satisfied with my experience so far and will definitely be using them for my future requirements. Highly recommended for anyone looking for a reliable and supportive clinic!
Really Disappointed
Delayed orders and terrible customer service. I will not be ordering from them again.
Brilliant service
Brilliant service, my order was shipped same day, spoke to a lovely lady called Rachel who was ever so helpful.
Great Lotus Pharmacy
I’ve been with Lotus Pharmacy for several months and have always found their service to be excellent. Communication has consistently been quick, with speedy replies and fast processing of orders, which made the experience very convenient and reliable.
After the January launch and the introduction of the subscription service, I decided to move elsewhere as the prices had become more expensive than they previously were. However, with the recent announcement of reduced prices and a return to the original, reputable service model, I decided to come back and place another order.
It’s great to see Lotus listening to customer feedback and making positive changes. Thank you to the Lotus team—I’m happy to be ordering with you again.
Excellent service and very responsive
Excellent service and very responsive. High degree of attention given to making sure the prescribing of medication is safe and appropriate. Also they now have a support program backed by a brilliant app to help.
Really supporting my maintenance
Really supporting my maintenance. Great client service, thoroughly recommend.
I’ve had such a positive experience…
I’ve had such a positive experience with Lotus weight loss that I felt I had to share!
From my very first enquiry, the team were very professional. They took the time to explain how the treatment works, what to expect, and answered all of my many questions without ever making me feel rushed.
The ordering process was straightforward, delivery was quick and discreet, and the instructions were clear and easy to follow.
Over the past few months, I’ve seen steady, healthy progress and, more importantly, more confident in myself. Of course, everyone’s journey is different, but for me this has been a genuinely positive step forward.
If you’re considering taking that first step, I’d definitely recommend giving them a try. Professional, supportive, and truly customer-focused — 5 stars from me! ⭐⭐⭐⭐⭐
Great experience, very professional, very helpful and very knowledgable
Great experience, very professional, very helpful and very knowledgable. Both Kyle and James were a pleasure to deal with I would highly recommend Lotus Weight Loss Clinic.
Excellent service and support
Excellent service. Best pricing out there and lot of tips and support and great advice for weight loss. I looked at many other competitors but lotus seems the only one that supports and manages weight loss rather than just selling the injections. will continiue with them even after i finish the course
Amazing service from lotus
Amazing service from lotus - free next day delivery + amazing support available via. Nothing is too much trouble and they go above and beyond to support their customers. Finally found a pharmacy that care!
Service is 1st class
Service is 1st class. Pharmacies very professional, caring and genuine. I would rate as the best weight loss company around.
Just had my fist order through from…
Just had my fist order through from this company , I don’t normally leave reviews but it was such a great experience, spoke to customer services as I was unsure about getting started and they were fab , ordered in the morning and arrived promptly the next day ,
Thankyou !
So glad I decided to go with lotus
So glad I decided to go with lotus , I ordered in the morning and it came the next day!! lead pharmacist James was amazing he answered all my questions and put my mind at ease .. I’m also loving all the tips on the website …. also my local pharmacy came up so much more expensive than lotus..well done guys x
The best UK provider
The best UK provider there is. They are quick, efficient, their service is second to none. They support your individual needs. The app is amazing, the recipes and work out really support your journey & the 12 week courses you can do are so informative. Great team, great support, great prices! What more could you want.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








