AskDirect Reviews 

1,108
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than elsewhere, making purchases feel like excellent value. The ordering process is frequently described as easy and straightforward. Many people highlight the fast and efficient delivery service, with items often arriving quicker than expected and well-packed. The overall service is considered exemplary, with many expressing satisfaction with their purchases and recommending the company. However, some customers also noted issues with delivery, experiencing significant delays with items not arriving on the promised date or getting stuck in transit for extended periods. Some reviewers reported waiting in all day for deliveries that were then rescheduled or never arrived, leading to frustration.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

People report positive experiences with price, consistently finding them to be very competitive and often the... See more

Product

Customers consistently note positive experiences with product, often highlighting great prices and discounts... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and even ten out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast and seamless experience with AskDirect I had. Ordered my TV, arrived in less than 2 working days, very professional delivery made, been called in advance by the courier. They have very good... See more

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more


Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,108)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received goods on day as expected and…

Received goods on day as expected and at price advertised. So far excellent, product looks like new re packaging but at the moment I haven’t opened the package as I’m waiting for my birthday to arrive! My wife’s rules😁. So I unfortunately can’t comment on what’s inside the box at this stage.

12 July 2024
Rated 5 out of 5 stars

Perfect experience

I'd never heard of this company before so was a bit wary of the deal I got being too good to be true. Nevertheless, I thought I'd give it a try, making sure I paid via PayPal to protect myself as the speaker I wanted to buy was over £100 cheaper than the retail price. I needn't have worried at all! The speaker is perfect, the delivery time was prompt and I was kept informed throughout the whole buying process. I will definitely be looking here again when I need to buy!

29 June 2024
Rated 5 out of 5 stars

Good experience all round

Shopped around all the major retailers to get the best price for a new tv. Never visited this retailer before but was very impressed by the web site and of the service AskDirect offered. Tv ordered and delivered within three working days. Kept fully informed of delivery dates and times and got exactly what I wanted at a very competitive price. Happy days!

27 June 2024
Rated 1 out of 5 stars

Very poor courier service

The item was dispatched in good time and UPS had messaged me to say they would deliver on 18/06/24. Tracking and text messages indicated that the item was on track. After waiting in all day I received a message to tell me my package had been delayed even though it was allegedly out for delivery. The new delivery date was for the following day however I was not going to be home. The item I purchased was for this planned short holiday which did not arrive. I rescheduled delivery for the 24/06/2024 when I returned but am now unable to track the item.
Couriers appear to be getting more and more unreliable.

16 June 2024

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