Asics Reviews 

Ordered some trainers (£255) for Christmas present on 13/12 for a 2-3 day delivery still not shipped. Phone lines are not taking calls, no replies to email. Agree with another recent review absolute disgrace of a company would give 0 stars if I could. Now trying to get a refund through PayPal.

ASICS uses Yodel for deliveries and they are awful.

My first order was marked as delivered with no proof of any kind (probably driver decided to treat themselves).
Terrible customer service from ASICS.

Very stupidly, I decided to re-order but selected a pickup location. Guess what? Item marked as delivered but the store never received it.

I am going to have to ask for another refund now, hoping it all goes through and customer service responds.
What a huge waste of time, this is the worst customer experience I had in a long time.

Ordered on 9th December was supposed to be delivered in 2-3 working days after ordering
Still no movement or notification on whereabouts of order this is disgraceful for such a company poor customer service can’t get in contact via phone as they are apparently not taking calls sent a message via email 3 days a go still no response gutted as this was a main present for my son so I’m disappointed that I can’t gift him this item on time and will I ever receive this purchase?? Worried I’ve lost my money on this order very disappointed ☹️

Ordered some trainers almost 2 weeks ago for a 2-3 day delivery. Phone lines are not taking calls, no replies to email or twitter. Not even possible to cancel and get my money back. An absolute disgrace of a company would give 0 stars if I could.

Ordered trainers on 8th December yet 10 days later still not dispatched. A Christmas present for my son that I doubt will now arrive in time. In the future I will stick to using Office, Offspring or Zalando as they all manage a quick turn around. Very disappointing at this time of year.

Item ordered on the 30th November, still nothing has been delivered nearly three weeks later.

No tracking. Ordered ages ago. Wife’s Christmas present so really disappointed.

Terrible quality shoes. Bought Nimbus 26, big toe started to appear through shoe within weeks. Customer service only offered money off another pair. Useless as I’d never buy a pair again. Avoid!

Surprised to see such a low rating but makes sense after the experience. Recieved the wrong size items twice. Overly complicated returns process meaning it’s just not worth the time and effort. Nice one, 6 items all too small for use. Waste of time, waste of money, very poor customer service - will never order again.

I bought one pair supposed to help with knee pain but it didn’t help me its getting worse now

Contacted asics with a faulty pair of trainers where my big toe came through the top of the shoes , which had been worn for 2 months, after a considerable amount of emails, they offered me a paltry 20% off a new pair when really the shoes weren’t fit for purpose. To say I was very disappointed is an understatement won’t be buying any more.

Ordered 2 weeks ago. Sent an enquiry email as good not received. They replied, below, stating bear in mind this is a good will gesture as such issues are covered in T&Cs 😂. What a useless company.

This is the reply:

Apologies for the inconvenience, we have contacted Yodel, and they confirm the parcel was damaged in transit and they have opened an investigation can you please confirm if you would like us to apply a return back to sender and we will compensate you with a 20% discount voucher, so you can replace your order or would you like to wait it might just be something they can just tape up and continue.

Bear in mind this is a goodwill gesture as these types of incidents are included in the terms and conditions. We confirm in logistics many unforeseen scenarios can develop. Please confirm on how we should proceed.


If you have any further inquiries, please let us know.

Best regards,
Alex

Terrible service had to get a refund because my shoes were never going to turn up. Absolutely incompetence and no help when you ring because as usual its never their fault

Bought a pair of trainers from the official website logged in so that I could collect the points on the membership hoping to accrue enough points to get a discount. There's a glitch in the system and the transaction and points are not showing as being attached to my account. I reported it very politely they can clearly see my email matches the order so it's me and the customer service agent just keeps fobbing me off. They eventually said they would add my points to my account, but coincidentally there's a problem with their system, there's no timeline to fix it, and I should contact them at some future point to see if they're able to add the points then. What a joke.

6 months ago I bought a pair of reduced priced Metaspeeds which I then kept box new for my next marathon. While standing in the start pen of the Berlin Marathon the rubber sole fell off the trainer. Something you would not expect for a £240 pair of trainers. I initially emailed customer services who said if I took them back to the shop they ‘would find a solution’ as they were clearly faulty and within a year of purchase. I took back to the shop and they wouldnt acknowledge they were faulty. I had to run a marathon in them as no option to switch out shoes once in start pen. I then followed up with customer service who then said it was not their problem.

Atrocious. In this day and age there’s no excuse for rubbish websites and payment processing. Select a size to add to the basket and it adds another size. Try and pay and amazingly they don't want your money!! Payments can’t be processed via credit card and try by paypal and you’ll get charged but the order wont process.

Truly horrendous. Go to a shop instead or buy elsewhere.

Never again

I have returned the item that was a bit small, return to a yodel shop scanned etc and i haven’t received any emails about it? The service of this company is awful! It is ashame! Now i keep an eye on the refund on my bank account.

I have not received my delivery for over a week despite being told the delivery would be made 5 days ago. Yodel customer service is unhelpful and cannot complete a simple address amendment. Despite my address being correct on the ASICS confirmation email, for some reason Yodel only received the flat number and postcode without the street address. Yodel customer service have been a headache to deal with and are supremely incompetent. I had 2 customer advisors change the flat number and street names incorrectly. There is definitely a disconnect between ASICS and Yodel as the addresses are not being passed correctly between their systems.

The actual trainers are excellent.....but the experience buying them and in particular the delivery is woeful.

ASICS Outlet use Yodel, and pay for the most basic of delivery service. This means that they will not leave it on your doorstep, or leave at an inpost locker, or allow collection from a depot. You have to be in get them....no if's, no buts. In this day and age that's just rubbish. Sort it out ASICS as your trainers are great.

⭐☆☆☆☆
Asics no longer support independent sports shops, so I no longer support Asics. Their quality has drastically declined in recent years, and with the rise of brands like Hoka and On Running, I hope they start to feel the impact.