Asics Reviews 

I didn't read the reviews on customer service as I had been buying Asics products for years and never experienced the process of a return. Now I have sympathy for the reviewers here on what they experienced. First time returned a product thinking from a international renowned sportswear company to be efficient, provide customer care. HOWEVER I WAS WRONG! Not only had drama dropping off at a pick up point for Yodal delivery service, who didn't pick up the item and then chased up and picked it up 2 days later, but now had a response from Asics that it would take a further 20 days for a refund! This would be a total of 1 month returning an unused product. Never thought in this generation, we have a company who loves taking your money but not honoring by law to refund on unused products. Still waiting patiently for refund and certainly lesson learnt never to do returns again.

I wish I had checked the reviews here before ordering from them.

I have bought a pair of shoes, on 20th January. My normal size wasn't available, so I ordered 1/2 size bigger to see if the model fits me, but unfortunately it was too big for me. Then I started a return on 23th January and the shoes arrived on 28th January. Since then, I haven't received any updates. Using their chat, I opened a ticket 3 days ago, but no one wrote back. Today I reached the help center again, but now I am told that "We are currently allowing up to 20 working days for returns to be received and processed." Looks like, the company is intentionally holding customers' money. During these weeks I had several orders and did other returns too (after these pair of shoes) I have recieved other refunds already. Hopefully after reaching them today, they will (!) contact back and inform me if I will receive my refund. This is already a unpleasent experinece and wouldn't recommend using their online services. I can't imagine what would happen if I had a problem with the product I own?

Updates: I have recieved an email on 5 February saying my refund was issued. Now on 9 February, still haven't recieved my refund. I was able to - finally- find an agent on the phone after many attepts online and via phone, I have been told that it was only issued today(!) and shuld have reached my account soon. I will downgrade my rating from 2 stars to 1. I would never recommend using their online shop.

Absolute joke. Been waiting 2 months for a refund. No response to emails. Avoid.

It took so long for delivery of three pairs of trainers. I contacted them several times and they give weak excuses( other companies can do it) I then only received two pairs. No reason given. Thankfully wasn't charged for that pair. Sent one of the pairs back and it has taken sooooooo long ... 10 days in and still no refund. Why can other companies do it so quickly/???

14 days after they confirmed receievd my return, still not issue the refund. contact the service team, promosed investigation, no progress. Don't bother to buy it

I would give 0 if allowed to. The worst service I have ever received...goods sent back and received on the 18th Dec it now January the 28th and I am still waiting for refund...i have received postage because Asics couldn't meet their delivery requirements but I am still waiting for £70...is this company regulated ?? ...ridiculous...

I was a big fan of ASICS running shoes but the quality of their shoes is poor and it seems like in order to improve their stats they continue to sacrifice durability. I have a new set of SonicBlast but after just two 5K runs areas of the sole that do not have grip are a touch point with the road and are peeling away to reveal the foam. I’ve just been in touch with their UK customer service and although I got a response within 3 days rather than dealing with what is seemingly a design flaw in the magicspeed carbon plate which has cracked on the left shoe after just over 24 months and only 120K they rejected my request for help and told me to get in touch with the seller to raise a claim which after 24 months… well you can guess their response. Suffice to say I’m either left with no support or I escalate the issue in one way or another which should have to be the case and seemingly they only deal with customers who have bought directly from their website. Shoddy service from what should be an amazing brand… shame on ASICS for no customer care… time to switch away to a brand that cares about its quality of product and service.

Shoes ordered 11 Jan 2026. A week later still not dispatched, chat not answered, ticket opened by AI bot not answered, so I called them. 30 minutes later, a very unsympathetic person picked up the phone. He told me my shoes are boxed and packed and all, just need to be on the car, expect them the next few days.

But instead of shoes, I got an automatic cancellation email and an automatic refund. No explanation or courtesy email from customer service. The shoes I wanted were still in stock according to the website, so I re-ordered, using a different payment method. 2 days later (this time at least quicker), again a refund and a cancellation email, no explanation whatsoever.

WTH, ASICS? You used to be better than that.

I did try to go to their shop in Ashford, but the kind of shoe I wanted (waterproof) was not available in the shop (in January, you know, when it's RAINING!)

Absolutely useless company, which is well reflected in their Trustpilot scoring, and I can just reinforce their uselessness.

Absolutely disgusting customer service. Waiting for a refund on the £144 pair of trainers. The trainers were too small. Opened two support cases and still not heard from any human. Had to escalate to paypal..

As a regular runner, my first of Asics running shoes were Superblast 2. I have loved them so much I bought a pair of Gel Nimbus 27 and now a pair of Metaspeed Tokyo. They’ve helped me train for hundreds of injury free miles and reach new PB’s. Speak as you find -only Asics for me from now on.

Poor customer service can’t believe how many mistakes they made will never be using them again.
No one will even take responsibility for the mistakes.

Returned a pair of trainers in December. ASICs received the trainers and sent an email confirming receipt of the trainers in December.

Still haven’t received a refund.

I would think twice before ordering from them.

Over 20 days and still no refund for my trainers ASCGB36706471 return code chat doesn't connect to an agent only AI several cases open and still no refund. Yodel confirmed receipt 10 days ago and still no refund given. No point in joining the the one club as No customer service. Still waiting for a reply ?

Another person who wished they'd read the reviews before buying from Asics.

Writing a review to provide some hope for those reading these whilst waiting on a refund.

Ordered two pairs of trainers about 10 days before Christmas. They arrived promptly with no problems. Unfortunately they were too small so had to return both pairs. Took to Yodel Parcel Store on 21st Dec, they were received into the Northampton Depot on the 22nd. Then radio silence for 10 days when there was an update to say they were being "returned to Avarto Asics" on 31st Dec. Put it down to Christmas postal delays. 3rd Jan searched for reviews of Asics and had a panic. Contacted Yodel and spoke to a customer service rep who assured me that the parcel had been succesfully delivered to Asics on the 31st. Left it five working days as per Asics returns policy, still nothing so contacted them via email and web chat. Got an email response from Jana who asked for some more details and said they had opened an investigation. Three working days later Jana contacted me again to advise that the refund had been requested, refund arrived back in my account two days later.

Thank you Jana for all your help, but unfortunately wont ever buy directly from Asics again, its just not worth the stress.

I wish I’d read all the reviews before I’d bought! Unlike many other customers our orders of trainers for both our children at least came promptly, but we’d ordered multiple sizes and now we’re out of pocket to the tune of over £200 for 3 weeks and counting for the returned pairs as we’re not being given any reliable information on what’s happened to the returned trainers, let alone the money we’re owed on them. I’ve had them open an investigation into it and I’m hoping that I’ll get lucky and they’ll follow through on this. All the same, too long to wait when our credit-card bills need paying off!

I am absolutely shocked at the service provided by a so called reputable name. Yodel is probably the worst of all couriers. I am still waiting for my trainers after the indicated delivery date by over a week. I have already written 3 emails without any reply or explanation. Shocking service

Having large feet I need to order shoes online - found 2 pairs of running shoes, £300+ worth, on ASICS website and ordered them on the 9th Jan - 1 week later not even dispatched, I ordered 2 pairs of Brooks from them and they were delivered the next day.

Live chat BOT is useless, if you speak to a human on live chat they’ll apologise for the delay but not offer any date on when they may actually be dispatched. Phone calls just don’t get answered.

Reading the other reviews I wont hold much hope in receiving the order so will give it a week then contact my bank for a charge back.

Absolute shambles

Bought a pair of running trainers and didn’t even last for 7 months. Poor service and quality.

Stay well away from ASICs there are much better brands out there such as Hoka or on cloud.

I bought a pair of the Tokyo Edition of the Gel Kayano 32 but the shoe squeaked. I bought them from Sports Direct, but it was the Asic 32 Gel Kayona that was the prpblem. I don't expect runners to squeak, especially being a Montessori teacher we need tp be quiet and with squeaky shoes that is hard to do.
They unfortunately have been returned.

If I could give ASICS no stars I would and do likewise for Yodel the company that delivers their online products. I ordered trainers for my 13 year old grandson on December 9th who will be visiting from France for Christmas. I thought there was ample time with a standard delivery of 1-3 days. The trainers still haven’t arrived in spite of calls to ASICS and Yodel. They promised me delivery on 20th December so I waited in all day and evening and they didn’t come. Apparently they are in Yodel’s depot but they can’t find them. The depot is 15 minutes away! It’s so frustrating. I now face the prospect of having to go to the shops to buy him a present and at 78 with a very painful knee, I do not relish the idea. What a company! It needs some good management and logistics. It’s a shame because I’m told that the product is good quality.