Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Il front office di Aruba mi ha fornito…
Il front office di Aruba mi ha fornito una assistenza telefonica diretta ed efficace.
Grazie
Pasquale
29 December 2025
Unprompted review
Reply from Aruba
Ciao Pasquale,
ti ringraziamo per il tuo riscontro: sapere che il contatto telefonico sia stato utile e diretto è un’ottima notizia.
Buone feste!
Quick to respond and kind in manners
24 December 2025
Unprompted review
Reply from Aruba
Hello Antonio, thank you for your message! We are delighted to read your positive feedback. See you soon and have a nice day!
The services are very cheap but for a…
The services are very cheap but for a non pro website all the resources are enough. Help desk responsive!
16 December 2025
Unprompted review
Reply from Aruba
Hi Luca,
thanks a lot for your feedback!
We’re glad to hear that our services offer the right balance of affordability and functionality for your needs, and that our help desk was responsive when you needed it.
We really appreciate your comment.
See you soon
COMPETENZA
COMPETENZA, DISPONIBILITà IMMEDIATA PROFESSIONALITA' E GENTILEZZA PROBLEMA RISOLTO IN POCHI MINUTI QUESTO FA DI ARUBA LA DIFFERENZA!
8 December 2025
Unprompted review
Reply from Aruba
Ciao Alberto,
grazie per aver condiviso il tuo commento. È utile sapere che il supporto sia stato tempestivo ed efficace.
A presto!
Efficienza e cortesia!!
Richiesta gestita in modo celere con feedback immediato. Operatrice estremamente cortese e professionale. Grazie!
3 December 2025
Unprompted review
Reply from Aruba
Ciao Lorenzo,
grazie per il tuo riscontro positivo! 😊
Siamo davvero contenti che tu abbia apprezzato la rapidità della gestione e la cortesia della nostra operatrice.
Ci impegniamo ogni giorno per offrire un servizio attento e professionale.
A presto!
Aruba Support
I am extremely satisfied with Aruba’s support!
Their response was incredibly fast, and the team proved to be highly professional, knowledgeable, and helpful.
They guided me through the issue with precision, patience, and clear explanations.
Support this efficient and friendly is truly rare — absolutely recommended!
2 December 2025
Unprompted review
Reply from Aruba
Hi Matija,
thank you so much for your kind words!
We’re truly glad to hear that you appreciated the speed, professionalism, and clarity of our support team.
Your feedback means a lot to us and motivates us to keep providing the best service possible 😊
See you next time!
great support from Andrea - keep the right people and don't off-shore
I am giving 5/5 just for Andrea's work who went the extra mile and took a frustrated user not finding answers as myself only to flip the situation- still having someone who answers you and guides you until the problem is really solved rather than giving a simplicistic answer just to put the problems to sleep for the time being is exactly what distinguishes Aruba - don't leave that model and don't offshore for cost cutting
27 November 2025
Unprompted review
Reply from Aruba
Hi Manuel,
Thank you for sharing your experience in such detail. We have taken note of your feedback and appreciate how you described the assistance you received.
Your perspective is important to us.
We wish you all the best!
Digital signature
Digital signature - can't activate as international customer, very hard to contact and then no resolution still. The problem is that my issuing authority in passport is not what they expect, and employee can't change this themself - they send me to call a italian hotline that drops my calls. Can't reach them via email, support page not helpful at all!
26 November 2025
Unprompted review
Reply from Aruba
Dear Ilya,
We are sorry to hear about your experience. Our dedicated team tried to contact you by phone to provide clarification, but without success. In any case, we would like to inform you that the payment for order 179757824 has been refunded in response to the dispute you opened directly on PayPal PP-R-WNE-604237421, as communicated in support request 18030819A. For completeness, please find below the instructions on how to proceed: https://guide.aruba.it/risorse/richieste-di-assistenza/risposta-da-assistenza-clienti
We remain at your complete disposal.
I made a mess of the registration and…
I made a mess of the registration and was quick to blame their complicated system, instead it was my fault. I had a hard time getting help online, as I was not sure which email to use, but then managed to email them. They got in touch immediately, stayed on the phone with me for 23 minutes until I solved the issue. Great service, but you do need to be computer savvy because it isn't always straightforward
27 November 2025
Unprompted review
Reply from Aruba
Hi Shana,
Thank you for sharing your experience in such detail. We are glad that you were able to contact us and that the assistance you received helped you resolve your issue.
Have a good evening.
I got prompt support for my problem…
I got prompt support for my problem even if there was a week-end in between
21 November 2025
Unprompted review
Reply from Aruba
Hi Ariella,
Thank you for sharing your feedback. It's good to know that the support arrived promptly. We are always available.
See you soon!
Prompt response with clear instructions…
Prompt response with clear instructions that helped me resolve the issue. The answer was in Italian, which I don't know, but Google Translate helped...
23 November 2025
Unprompted review
Reply from Aruba
Hi,
Thank you for your feedback! We are glad to hear that the instructions helped you quickly resolve the issue, and we appreciate your efforts in translating our response.
Please do not hesitate to contact us again if you need further assistance.
Best regards!
To be improved but good when it works
Started off a little shaky with the long wait in the queue and way too many options that can easily confuse customers, then I got redirected to a call center in Tunisia, which was awful and someone put the phone down on me. Then I managed to reach the team based in Italy and Niccolò and then Laura were absolutely amazing! Great customer service, excellent knowledge and very polite and friendly
È iniziato un po' traballante con la lunga attesa in coda e le troppe opzioni che possono facilmente confondere i clienti, poi sono stato reindirizzato ad un call center in Tunisia, che è stato terribile e qualcuno mi ha messo giù il telefono. Poi sono riuscito a raggiungere il team con sede in Italia e Niccolò e poi Laura sono stati assolutamente fantastici! Ottimo servizio clienti, ottima conoscenza e molto gentili e cordiali
8 October 2025
Unprompted review
Reply from Aruba
Dear Sergio,
Thank you for sharing your experience in such a clear and detailed manner: your comments are invaluable to us in our efforts to continue improving.
We strive every day to offer a service that is increasingly accessible, competent and respectful of our customers' time. We will take your suggestions on board.
Kind regards
Gentile Sergio,
la ringraziamo per aver condiviso in modo così chiaro e articolato la sua esperienza: le sue osservazioni sono per noi preziose per continuare a migliorare.
Ci impegniamo ogni giorno per offrire un servizio sempre più accessibile, competente e rispettoso del tempo dei nostri clienti. Faremo tesoro dei suoi spunti.
Cordiali saluti
Risposta immediata ed efficace
HA PRONTAMENTE RISPOSTO ALLA RICHIESTA DI INTERVENTO FORNENDO LA SOLUZIONE TECNICAMENTE VALIDA ED EFFICACE
9 October 2025
Unprompted review
Reply from Aruba
Gentile Antonio,
la ringraziamo per il suo riscontro: siamo lieti che abbia ricevuto una risposta tempestiva e una soluzione tecnica efficace.
Commenti come il suo riconoscono il valore del nostro lavoro quotidiano e ci spingono a mantenere alti i nostri standard di assistenza.
Cordiali saluti.
Reply from Aruba
Dear Marialuisa,
Thank you for your feedback: we are pleased that you enjoyed our service.
Best regards
Andrea mi ha supportato in modo egregio…
Andrea mi ha supportato in modo egregio
Tanta pazienza e altrettanta professionalità
Complimenti e grazie
16 September 2025
Unprompted review
Reply from Aruba
Gentile Dino,
la ringraziamo per aver condiviso la sua esperienza.
Siamo lieti che abbia trovato nel nostro supporto pazienza e professionalità: il suo apprezzamento è per noi motivo di grande soddisfazione.
Un caro saluto.
I've had my website with Aruba for 7…
I've had my website with Aruba for 7 years, and since I wasn't doing much with it, it was okay, but now I was starting a new thing and decided to try for a new site, also with them. I got the new domain in July and tried to set it up. Every move I have done has been a complete pain, slow and difficult, so I decided to try and move to a different place. It's been two weeks since I have made my request to cancel the service and receive the code to move the domaine elsewhere, and I still have not received a word. I have tried calling on the phone but one of the numbers displayed doesn't work and the other one is never available. This is affecting my new business negatively, as I can't take bookings online. I'd have to advise against working with them, and I will definitely not be working with them in the future.
10 September 2025
Unprompted review
Reply from Aruba
Dear customer,
Thank you for contacting us. At present, based on your review, we are unable to trace the specific case.
Please send us further details, such as your order number or username, by replying to this message privately. This will allow us to carry out the necessary checks and provide you with timely support.
We look forward to hearing from you.
excellent service
28 July 2025
Unprompted review
Reply from Aruba
Gentile cliente,
la ringraziamo per il suo riscontro. Siamo felici che abbia trovato il nostro servizio eccellente, all’altezza delle sue aspettative.
Rimaniamo a sua disposizione per ogni futura necessità.
Cordiali saluti.
IMMEDIATA COMPRENSIONE DEL PROBLEMA…
IMMEDIATA COMPRENSIONE DEL PROBLEMA STEP DELLA RISOLUZIONE DEL PROBLEMA PUNTUALI, PRECISI E RISOLUTIVI
27 July 2025
Unprompted review
Reply from Aruba
Gentile Carlo,
la ringraziamo per il suo riscontro positivo. Siamo lieti di sapere che abbia trovato puntuali e risolutivi i passaggi adottati per gestire la sua richiesta.
Il suo apprezzamento ci incoraggia a mantenere alta l’attenzione su qualità ed efficienza del nostro servizio.
Rimaniamo a sua disposizione per ogni futura esigenza.
Cordiali saluti.
Reply from Aruba
Dear Federico,
we greatly appreciate your feedback. We are pleased to know that our customer support team has been helpful and that you have noticed improvements in the user interface.
Best regards
ARUBA ha una assistenza superlativa !!!
ARUBA ha una assistenza superlativa !!!
grazie ad Elisabetta ed a Laura ho configurato la mia firma digitale OTP. Elle sono state disponibili, gentili e, soprattutto, professionali.
25 June 2025
Unprompted review
Reply from Aruba
Gentile Carmelo,
la ringraziamo sinceramente per le sue parole. Siamo felici che abbia trovato nel nostro staff cortesia, professionalità e supporto nella configurazione della firma digitale Aruba.
Saluti
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.