Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
not reliable and complicated to use
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are rubbish in the first place. In other European countries emails have legal validity! no need for additional complications. of course this service should work especially given the fact that is quite expensive. EDITED problem solved and good that, even after few days, customer services contacted me. but it should not be that complicated to keep the PEC active on outlook and mobile
19 April 2026
Unprompted review
Reply from Aruba
Hi Francesco,
We’re sorry for the difficulties you’ve experienced accessing your PEC account and for the time you’ve had to spend dealing with the situation, but we’re pleased that, as confirmed during your contact with our support team, you’ve managed to log in successfully and resolve the issue.
We have also provided you with information on password management and expiry in email programmes, assisting you with the necessary steps.
We will continue to work to make the service increasingly simple and reliable. We remain available at assistenzaclienti.aruba.it for any further assistance you may require.
Best regards!
UPDATE 24.04.2026
Hi Francesco,
thank you for updating your review, we're glad the issue has been resolved and that our support team could assist you. We take note of your feedback on using PEC with Outlook and mobile, and we'll keep working to make it simpler. We remain available for any further assistance you may need.
Super great service
Super great service! Gabriele even called me on the phone and did all the due diligence until the issue was resolved.
14 April 2026
Unprompted review
Reply from Aruba
Hi Raul,
thank you for your feedback: we’re glad to hear that the direct contact and the support you received helped you move forward smoothly.
Your comment will be shared with the team as recognition for the attention dedicated throughout the process.
Best regards
I had the most upsetting experience…
I had the most upsetting experience with Aruba.it i paid for a service i never had, they insist on an update codice fiscale, when such code has no expiration day. it was impossible to talk with anyone in person. how sad.
25 March 2026
Unprompted review
Reply from Aruba
Hello Francesca,
thank you for sharing your feedback. We are sorry to hear about the issue you have raised, but as discussed on the phone, we can confirm that we have also sent you a dedicated support ticket (18551877A) so that we can provide you with the necessary assistance should you wish to proceed with a cancellation and a refund.
Please do not hesitate to contact us if you have any further questions.
Fast and really helpful technical…
Fast and really helpful technical reply. Thank you so much for a great, clear response!
25 March 2026
Unprompted review
Reply from Aruba
Hi,
thank you for your feedback! We’re glad you received a fast, clear, and helpful technical response. We will continue working to provide you with increasingly effective and timely support.
See you soon!
Reply from Aruba
Ciao,
grazie per le tue parole, ci fa davvero piacere sapere che continui a trovarci disponibili. Il tuo feedback è molto importante per noi e ci incoraggia a mantenere questo livello di servizio.
Restiamo a tua disposizione per qualsiasi necessità. A presto!
I switched from V***** to Aruba and am…
I switched from V***** to Aruba and am so much more satisfied. Great company to do business with.
12 January 2026
Unprompted review
Reply from Aruba
Hello Adin,
Thank you for choosing Aruba and for sharing your experience. We are delighted to hear that the transition went smoothly and that you are enjoying our services.
Your feedback is very important to us.
Best regards
The food is very delicious and the…
The food is very delicious and the serving personnel are very friendly and attentive.
20 December 2025
Unprompted review
Very fast and precise support
Good vps at cheap price and very fast and precise support!
They helped me understand why I didn't see some open ports from outside my vps cloud even if the software support was not provided
16 February 2026
Unprompted review
Reply from Aruba
Hi Lorenzo,
thank you for taking the time to share your feedback. We’re pleased to know that your VPS Cloud solution offers the balance of cost and performance you were looking for, and that the clarification about the external port visibility helped you better understand the situation.
Providing clear technical insights, even when the request falls outside direct software support, can be valuable in managing your infrastructure effectively.
Best regards. ☺️
Customer service A
It took a bit time but the problem has been fixed
12 February 2026
Unprompted review
Reply from Aruba
Dear Emanuele,
We are very grateful to you for taking the time to let us know that the situation has been resolved.
Thank you for your patience throughout the process. If you require further assistance in the future, please feel free to contact us at any time on assistenzaclienti.aruba.it.
Best regards.
Was a password issue.
Was a password issue.
The response was fast.
The problem was solved.
There is an issue though with their system where we get two different password reset emails. They should fix that.
11 February 2026
Unprompted review
Reply from Aruba
Hi Steve,
We’re glad that the password issue was resolved quickly and that our support team was able to assist you promptly.
For any further clarification or need — including the duplicate password reset emails — we remain at your disposal through our official support channel: https://assistenza.aruba.it/home.aspx so we can carry out targeted checks and support you in the best possible way.
Your feedback is valuable to us, and we truly appreciate it.
Talk soon!
Terrible experience
Terrible experience. I paid 36EUR for the italian digital identity SPID. I called 5 Times each with a waiting time of 50 mins and each time i was told that the official document form the italian consulate in switzerland with the fiscal code was not readable even if it was in pdf format. In detail: first call: they told me I needed the printed original; second call: they told me they needed a pdf uploaded version (png, jpeg were listed but they didnt accept it) ; third call: they said pdf version from camscanner was not acceptable; 4 call: they closed it before i could reach ; 5 and last : they told me even the normal pdf was not ok and I needed to ask the consulate for a different doc. After this i did it with Namirial their competitor who accepted my doc immediately
7 February 2026
Unprompted review
Reply from Aruba
Hi Enea,
we have reviewed your report regarding the SPID procedure. The verification of identification documents follows specific criteria and includes targeted checks on the required formal requirements, as outlined in AGID Notice no. 7 – Version 2.0 of April 30, 2024: https://www.agid.gov.it/sites/default/files/repository_files/spid-avviso-n7v2-rilascio-identita-italiani-stabiliti-estero_f.pdf
During our contacts, our team carried out the necessary checks on the consular certificate and provided guidance on the upload methods, based on the results obtained, which did not allow us to proceed further.
As per your request, the withdrawal from the service was handled and completed under case number 18319151A.
We remain available for any administrative clarifications.
Best regards.
The service was great and they really…
The service was great and they really helped me out in the process of obtaining a PEC mailaddress.
29 January 2026
Unprompted review
Reply from Aruba
Hi Ferry,
thank you for your kind words! We’re really glad to hear that our team was helpful and made the process of getting your PEC email address smooth and easy.
All the best!
It was good experience and the support…
It was good experience and the support team helped me to resolved my issue
27 January 2026
Unprompted review
Reply from Aruba
Hi Shabir,
thank you for your kind words! 😊
We’re glad to hear that our support team was able to help you quickly and effectively.
We're always here if you need anything else — see you next time!
I have used Aruba service for more than…
I have used Aruba service for more than 20 years and they never let me down. Best service of Europe.
26 January 2026
Unprompted review
Reply from Aruba
Hello Giuseppe,
Thank you for your trust over all these years! Knowing that you consider us a point of reference gives us extra motivation to continue improving every day.
See you soon!
Poorly Designed Systems
I was simply trying to cancel an automatic renewal for a PEC email account. What should have taken minutes turned into an exhausting loop of confusing portals, tickets, logins, and contradictory emails. The link I was sent to manage payments just sent me back and forth between pages with no clear way to complete a very basic task.
Even the layout of the support emails and the app itself feels outdated and backwards. Important information is poorly structured, links are unclear, and the interfaces do not guide the user logically from one step to the next. Instead of helping resolve the issue, they actively add to the confusion.
The layout of the website, the customer area, and even the support emails is chaotic and unintuitive. Nothing is clear, nothing is linear, and nothing is user-friendly. I ended up having to submit a formal cancellation request via a ticket system just to ensure I wouldn’t be charged again. That should never be necessary.
I am used to UK customer service standards, and this falls dramatically short. There is no clear ownership of the issue, no coherent process, and no attempt to make a simple customer action straightforward.
17 January 2026
Unprompted review
Reply from Aruba
Hello,
thank you for writing to us! We are unable to identify your specific case from the review. Please send us more details privately (e.g. order number or username and certified email address), so that we can check and provide you with targeted support. We look forward to hearing from you.
FTP Assistance for an online Mini…
FTP Assistance for an online Mini Instant Winter University School
(MIWUS)
Since a couple of weeks I am preparing materials for a MIWUS as A LLM-assisted course on
Computational Metallurgy
As an experiment, I am generating sono lecture tex notes with some LLM (typically Claude and DeepSeek) and then, by compiling them with Overleaf I upload them with an old software Total Commander using FTP. Since a couple of days all the four computers I am currently using were blocked for some reasons, so I have been asking for the first time in some ten years some phone assistance, which was very kind and effective!!
I would explicitely like to thank the operator Mr. C. that verry kindly assisted me!
16 January 2026
Unprompted review
Reply from Aruba
Hi Fabio,
thank you for sharing your experience in such detail. We're glad to hear that the assistance you received was helpful in managing such a specific and structured context.
Best of luck with your project!
PROFESSIONALITA' DELL'ASSISTENTE
16 January 2026
Unprompted review
Reply from Aruba
Ciao Alberto,
grazie per il tuo apprezzamento sulla professionalità: è un piacere sapere che l’assistenza telefonica sia stata utile dopo tanto tempo.
Ti auguriamo una splendida giornata!
CAMBIO DATI SU ACCOUNT PEC ARUBA
CAMBIO DATI SU ACCOUNT PEC ARUBA
L'operatrice, molto gentile e competente, ha risolto la problematica in modo efficace ed efficiente
15 January 2026
Unprompted review
Reply from Aruba
Ciao Fabrizio,
siamo felici che l’intervento della nostra operatrice sia stato risolutivo e che tu ne abbia apprezzato la professionalità e la gentilezza.
A presto!
Professionalism and courtesy
Professionalism and courtesy. When you find people who, with their kindness, find a way to solve your problem, they are to be commended.
14 January 2026
Unprompted review
Reply from Aruba
Hello Gianni,
We are delighted that you found our team to be professional and courteous: for us, it is essential to respond to every request with attention and helpfulness.
See you soon!
Obsolete
Obsolete, convoluted websites that feel frozen in 1980s technology, emblematic of Italy’s chronic inability to untangle its bureaucratic labyrinth.
4 January 2026
Unprompted review
Reply from Aruba
Hello,
thank you for writing to us.
We are working to make navigation easier, more modern and more accessible.
Your feedback is valuable: it helps us understand where we need to take action to improve the experience of those who choose us every day.
We remain at your complete disposal if you would like to discuss this further or report specific issues.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.