We bought very beautiful lighting here which was really high quality and priced well. But, we had to think for almost 5 days should we return it or not, cause we liked it and at the same time colour a... See more
Company replied
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See what reviewers are saying
I ordered Heritage Brass double sockets and a Euro module from Arrow, but they sent me the wrong parts. I contacted them on 15/08 to explain the issue, but my correspondence has been ignored a... See more
Very happy with all the help I've received from Rohit, Gil, Daniel and previously Vel over the years at Tooting branch, South London. Been working with them for years, sort me out good prices, and bon... See more
Company replied
I bought downlights from Arrow Electrical, and they were very helpful — especially Vimal. He’s fantastic and always goes the extra mile to help customers. I’ll definitely be coming back. He helped me... See more
Company replied
Company details
Written by the company
Arrow Electrical is a well-established name in the lighting and electrical industry, with 40 years of experience serving both trade professionals and homeowners. Founded in 1986, with our first branch opening in Shepherd’s Bush (W12), we have grown steadily to operate five specialist showrooms across London. We pride ourselves on offering expert advice, high-quality products, and dependable service across a wide range of lighting and electrical solutions. Our knowledgeable team is committed to helping customers find the right products for their projects - from everyday electrical essentials to specialist and design-led lighting. Built on four decades of industry expertise and long-standing customer relationships, Arrow Electrical continues to combine traditional service values with modern product knowledge.
Contact info
245-247 Cricklewood Broadway, NW2 6NY, London, United Kingdom
- 02084500000
- websales@arrowelectricals.co.uk
- www.arrowelectricals.co.uk
4.0
Great
84 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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They are getting better at customer…
They are getting better at customer service. I think it depends on which day of the week but products always at reasonable cost.
1 August 2023
Unprompted review
Just wanted to leave a positive review…
Just wanted to leave a positive review about Arrows customer service - I had an issue with green dimmable led lamps… after sending arrow pictures of the issue, they paid for them to be returned and issued a refund quickly with no issues - thank you Arrow. A trusted electrical wholesaler.
25 October 2022
Unprompted review
unnecessary arguments at the counter when ordering
That is a few times now I went to buy some lamp fittings. I always order more or less the same parts or items. and just because of different terms used to describe the parts wanted. the same terminology for these electrical parts are often misunderstood . because of their lack of flexibility we come into unecessary arguments..how often they end up bringing the part that has nothing to do with what we asked. they take it wrongly and personal because of their mistake which they wont admit . so to make the situation even worse. they raised their voice as for getting the customers attention n the shop to embarrass you and try to play the blame game scenario.. Because they are distracted by how they feel we end up being presented with something we never asked. for.
ie: I was presented with a bulb which I never asked for instead of a bayonet cap where you fit the bulb in. also another time I was presented with a black plug and had simply and clearly asked for a white lamp switch. I guess I rather stop buying there to avoid being made wrong each time. in fact cos they dont take the time to listen to the customer . the manager was suppose to call back in 5 minutes and never heard back
23 March 2022
Unprompted review
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