Argos Reviews 

I collected a Bush DAB Bluetooth Micro System from Argos on Mon 15th Dec. I set it up at home but did not switch it on as I went into hospital on the Tues morning. On my return home on Wednesday 17th Dec after two hand operations, I found that the unit would not switch on. I contacted Argos on line via the 'Trevor' AI bot which was useless. I then found a phone number which after several attempts got me through to tech support who were very helpful but agreed that the unit was faulty & would need to be returned. Tech support put me through to ' Customer services'. After a 5 min wait a lady answered. She did not give her name and was very brusque. I reiterated the issues and explained that due to the operations, I was unable to drive or carry anything and therefore could not return the item in person. Her response: " I had an operation yesterday and I am back at work. Take painkillers and get on!" This was totally inappropriate! I expressed my shock at her attitude and asked if the call was being recorded as I would be lodging a complaint. She then told me she was putting me directly through to my local Argos branch. She ended the call. It took two more phone calls before I was told that because I had collected the item in person, it had to be returned in person and could not be collected by Argos. I was told to ' get a taxi' which is fine but I cannot cary the item. I have paid for a faulty item that I cannot return and Argos couldn't care less!

Linda at Argos(in Sainsbury's Hector Way Newbury) helped me find an elusive item(because its so popular this year!). I thought it was out of stock but Linda did her magic and made the computer say yes! Thank you Linda..another year..another save! :)

Brought item for delivery 3 Nov, Argos cancelled the order. I paid with PayPal. I was told I had to wait 30 days for my refund. After 30 days no refund, so I contact Argos. They tell me on 12 Dec I have to wait 30 days for my refund.
Really bad customer service.
Shop else where.

Wish I could give zero stars.
After placing an order was given a date for delivery, waited in all day and never arrived. Phoned to see what was happening and was told it will be delivered as a matter of priority that day, waited again all day for it not to arrive again. Canceled the order and awaited a refund. After 17 days no refund had been issued. Phoned again, going through a whole procedure to be told "goodbye" and hung up on by some automated voice. Managed to get through to someone via the Sainsburys call system. and finally have my refund but the have the cheek to retain the carriage charge. Their website seems deliberately set up to put people off. Last time I will ever make a purchase from Argos.

Paid for fridge freezer and delivery paid for and booked with Argos.( Son has moved from rented property with fridge to house with no fridge.) So really relying on getting fridge as paid for and arranged. Day off work on delivery day but no fridge arrived.
Late in delivery day got message saying unable to deliver -ring to re arrange. Rang Argos and no delivery date for a further 2 weeks. Need fridge now so cancelled order but refund will take 5 days.
So no fridge and no money /refund- very let down.
-appalling service Argos.😡

I’ve heard reviews of Argos, mostly negative, but decided to go ahead as I had a voucher.
I took the day off work due to the 10 hour delivery window. Only to receive half of my order, and incorrect items within the part of the order I did receive.
They advertise a coffee machine that comes with Cappuccino, Nescafé Gold Blend, & KitKat pods. The item arrived with no KitKat pods but instead 2x Cappuccino and 1x Nescafé Gold Blend. This is despite the packaging stating (even with pictures) what it should include inside. The hot chocolate pods was the main attraction for the purchase in the first place.
Upon speaking to an ‘agent’ on live chat, having to repeat all of the answers to security questions twice, he comes back to tell me I have to wait 4 hours before they can assist me with a faulty item? I didn’t state that anything was faulty? Also no mention of the item not received!
When I finally speak to someone on the phone after the first person not being able to hear me after being on hold so long, I’m told I have to get it collected for a refund. How is that a resolution? I want the item I bought! As for the missing item I need to wait until the end of the day to see if it shows up.
Absolutely useless, and the fact that I’ve used a voucher from my insurer, it means I can’t even take my money and go to a better run company.
Can’t use the item I was excited about as it has to be collected and refunded so I can get the right pods (instead of just partially refunding me).
Have to wait 5 days for the refund to process.
Went back and fourth with the agents poor line as she couldn’t find the insurance I bought through Argos, which now needed refunding.
Awful company!

I ordered a new washing machine a few days ago and paid the money and paid extra to recycle old product.
Today I receive a text message informing me that my order has been cancelled, no reason given no nothing
So I try to contact customer service which is the equivalent of climbing everest as impossible to find someone to talk too, really wish I'd just ordered off amazon or curry's.

If I could give zero I would awful service had to put a request in with my bank to get money back as they were un willing to help with an error that was on their part happy to take your money once they have it they don’t want to know.

After 2 weeks my order has been cancelled. No explanation given. Tried chat online to check on status of order. Hopeless. Tried ringing and got fobbed off when I said I was ringing about my order. No e-mail address or way to speak to anyone. Lack of information appauling. Refund takes 7 days according to Argos.

What a useless company order a set of Xmas lights to pick up in the Liskeard store said it was ready to pick up went there said they couldn’t find them apparently the driver put it somewhere so they didn’t know where it was never heard so much rubbish so I said I want my money back the staff were awful weren’t helpful said they would give me a refund voucher whatever that means when I got home checked my emails it said I pick up the lights which wasn’t true and I could return them if not happy how can I do that if I haven’t received the lights need to scan the code to get your money back what a waste of time they are scamming people saying I picked up the lights avoid this useless store in Liskeard

Ordered online . Took money out of my account . No confirmation email. Got a text to collect order rang them followed instructions to put order number in using key pad and told wrong numbers been enters and ring back. Can we not speak to an actual person. What a shambolic set up .

I'd just like to commend Emily at your Scunthorpe store within Sainsburys. I had Argos care plan on my sons computer monitor which fell and stopped working. Emily was very attentative from the beginning as I couldn't locate my care plan or what it covered. She helped me through it all locating my email from a year ago and checking the system. Straight away she read what I was covered for and gave me my options which I chose was a replacement. The item wasn't in stock but she ordered it wrote down all the details and told me to come back the next day. So I did she spotted my in the queue and was very appoligetic that due to black Friday it hasn't come yet. This was okay as she spotted me so I wasn't waiting too long to get this news. I went back later she was very busy as was the store. Everyone ignored me yet she seemed to be running back and forth. I waited to get to the front of the queue this time, despite holding a computer monitor in my arms not one sales assistant made eye contact or spoke to me. Emily apologized she hadn't seen me sooner she had my monitor saved at the side she did all the paperwork she even found my replacement was in the sale which meant my refund would cover the next accidental damage replacement. With absolutely no issues she sorted everything, I've had care with Argos before but this was care plus in the human form! She was apologetic but as soon as I was done I moved away to let her see to the customer behind me. He made a comment that our queue must have been invisible as no one could see us. Good service by Argos but absolute top star service from Emily a credit to your store with down to earth realistic people skills. Thank you Emily from me and my happy son now he has his replacement monitor! :)

During Black Friday sales almost every retail offer a sales and they prepared themselves for that because they knew its going to be very busy I decided to get benefit from these sales my bad luck i chose argos over other retailers i placed the order waited 5 days to deliver then i got the text that due to something they cannot deliver it today I contacted them they said lory broke down i said okay these things happened and they said now the earliest i can get my order i have to wait for another 5 days so i waited again then they day of delivery i contacted them again they said your order will be delivered today when i got the order i only got bedsheets and other stuff but main item was missing when i complained they said its technical problem they can’t deliver this item they can only give me the refund which i will get after 07 days . They are telling me on day when everywhere sales are ended . Its not big amount order but if they are having problems on these small things i dont what happened if you order something that is big and expensive. After talking with chat support for 1 hour they told me they cant resolve my problem at moment i have to contact them back after 4 hours 😂😂😂 i mean just wow

Terrible service
Terrible customer service
Terrible delivery… still waiting for my items to be delivered.
Cut off 4 tines

If I could give zero Stars I would .
I ordered a item for delivery on Saturday and was told it would be delivered the following Wednesday between 2pm and 9pm.
I waited in all day and then received text message after 6pm to tell me they could not deliver.
First of all I telephoned and everytime they said they put me through to a agent the phone went dead .
So I used the Chat which was just as bad because the connectivity kept cutting out .
I finally spoke on chat was was told my delivery was stuck , stuck never heard that excuse before.
Now I have to wait until Saturday days later to get my delivery and no doubt they won't deliver and find some excuse.
Argos used to be a decent company but now its awful, no care for customers.
I would advise people not to use Argos for delivery .
I myself will never buy anything from Argos that has to delivered .
Avoid !

Hi ordered set of 4 dinning chairs paid the £7 quid for normal delivery from 7am to 6pm waited in no delivery so went on the chat site and he came up with didn't have the staff to deliver them so said need to rearrange the delivery, so me getting angry phoned help line and she came up with the excuse theve damaged one of the chairs so I have to wait another 5 days for a delivery and that they would waver the £7quid delivery charge and give me a £20 voucher which what can you get with that asked if they can not just take it of the price of the chairs but they can't, so still angry next morning phoned up again spoke to someone else who said they had turned up but no one was in that's a blatant lie as I never left the house all day and night ,so that's 3 different excuses, and by the way I've been with argos 40 years disgraceful.

The website will not allow a customer to pay for an item that would be in store tomorro but it will not be in store tomorrow because of the none payment caused by that pathitic useless website it's only been shit since 2011

Again omg can’t even get order on time but charge 4pounds waited in all day 9tonight called about a order of treadmill 4times I said it she ask what washing machines I wanted who could put up with this boycott like Morrisons Tesco don’t buy from them they disrespect us while they are remaking a killing

Sold me a "medium" mattress that was extremely soft. Refused to apply the discount on another mattress when I asked for an exchange. Avoid.

I bought headphones (Fresh & Rebel Clam Ace )that have a 100% customer satisfaction rating. The ones I bought hurt my head and I took them back for a refund. I couldn't have a refund because the seal was broken on the packaging. I couldn't have known they would hurt my head and give me an headache without trying on, requiring me to break the seal on the box. I tried the online chat and 3 different Argos numbers to try and complain, I would get cut off from the phone and the live chat couldn't help. Apparently if you buy from a Sainsbury's Argos it is at the managers discretion as to whether you get a refund. There are no email addresses that are suitable for a complaint. I managed to find one, but it sent back a message saying they couldn't respond to 'returns'. I wanted to leave a product review. I asked on their navigation page how I leave a review and it directed me to the bottom of the product page. I couldn't find it and when I researched that Argos invite you to leave a product review by email, alas not everybody gets an invite to the review party !!! I will never use Argos again. I've wasted an afternoon and £45. Even the manager in the store said they are impossible to contact. Buy bye Argos !
(I don't have Facebook or Twitter, so if I get a reply please don't suggest I contact you there, please provide an email address that I can contact you on, like a reputable trustworthy Company would !!!)