Argos Reviews 

Avoid at all costs – worst customer service I’ve experienced

I ordered a dinner set and several plates and bowls arrived broken. A replacement was sent, but again items arrived damaged.

I asked twice via live chat for a manager to call me – this never happened. I emailed customer service and chased multiple times, but never received a reply. No apology, no ownership, no follow-up.

I was offered a £28 refund + postage, yet over 2 weeks later nothing had been processed. When I contacted them again, there was no record of my complaint, and the agent then only offered me £10 – insulting given the situation.

I was also told there is no formal complaints process, which is shocking for a company of this size. Having now seen the poor Trustpilot reviews, it’s clear my experience isn’t unusual.

Terrible communication, no accountability, and appalling customer service. I’ll be escalating this.

Returned item .
Took ages to get refund.
I'll be going back to ebay in future.

Brought the lion king red day ticket £145.00 emailed arrived in 2 hours booked the seats i wanted got thr london lyceum theatre and the tickets were invalid got sent the box office to run my name though computer system to find no name is it under someone's name no gift card eas sent to my address called were made from Thursday last until Friday spoken to 3 women all said 48 house from the lsdy time I had spoken to argos I demanded a full refund and that I won't be using them again still waiting for my refund

Extremely poor service and a fulfillment failure after waiting for over a month for my online order that has had 4 failed deliveries. I have had to chase for updated communication and fobbed off each time. I have wasted my time waiting home and booked time off work on one of the occasions to not receive the item I have purchased upfront. Does your CEO, Alexander Ulichnowski, care? I doubt it.

Never go in Argos staff rude unhelpful and won't reimburse you if you bring back a defective item i rate them 0 out of 10 will never shop there ever again

website stated 2 days for delivery so expected it today.i also got a message from argos stating its thursday.
i get a message today from appliances direct saying there friday. i then get a message from argos stating delivery is now monday !!!
i called and used the automated line to cancel my order to be told i cant cancel at this point in time

seriously what a joke

Don't know if you've all noticed but something is very wrong with Argos. Trustpilot is the only website with proper reviews, everywhere else are fake or old 5 star reviews. 3 times in a row ive bought an item and immediately been told the order is cancelled, I mean not even a millisecond after paying... but it conveniently takes Argos up to 7 days to give me my money back. THREE times i've given them up to £200 to look after for 7 days, and at the end of it I am refunded with no item. They just keep my money for a week I guess... absolutely cheeky as anything. They are clearly selling stock they do not have, on purpose, so they can operate on this cash flow system of borrowed money from customers. Awful company. Shut down, stop bloody selling stock you don't have. You are PURPOSEFULLY exploiting the automated refund system that kicks in when someone buys stock that isnt available. STOP IT.

Bought a product from Argos, they bought from the supplier , item was electoral faulty and told it was could be dangerous lose wire or something could get electrocuted . They wanted me to phone the manufacture and see if they could find out the problem on the phone . And I needed to turn item on and do certain thing . And maybe get a shock .
The item was 30 days old and some hours .
Told them
About my health condition why I did not run sooner but did not care .
Beware Argos don’t care and won’t refund and ask you to risk your life trying to resolve

Thanks to Jonathan Lawrence for the process of the refund .appreciate it !!

Never again been nightmare as they use yodel for deliveries no option to collect in store £1100 laptop ! Yodel once again the clowns of logistics failed to deliver had day off work to receive too ! Spoke to customer services at Argos they refused to deliver to a different address as by now im working away again so cancelled order was disastrous from start to finish ! Yodel are worse and they continue to use them ! Shambolic

I contacted Argos via their online chat, seeking a replacement electric lead for an item. The automatically served up questions did not match the scenario I was trying to address and when finally connected to a live agent, they simply did not ask me any questions and told me there was no support available for my item. The reason this is appalling customer service is that there was no attempt to understand the issue and no effort to provide any real help at all. I am left with an item worth £450 which is unusable after just over a year. I was told to get an independent survey and send it to them, when all I needed was an electric cable. Long story short, if you're going to spend serious money I would never spend it with Argos. If you are going to do so, go into it with your eyes open as there is no decent customer support post-sale.

Awful
Purchased a dishwasher. I paid extra for a 4 hour slot on a day off a week in advance
No email with the 2 hour window as promised only an SMS 1 hour before the delivery time saying it had been refunded without explanation
I spent ages on the phone getting repeatedly cut off only to eventually get told it was a stock issue
I asked to speak to a manager and was left waiting for 20 mins only to be told none were available
I was then told I would be phoned back in 4 hours. This never happened
The item is still available to purchase online despite Argos knowing they have stock issues.

Purchased a Miller & Carter gift card and had to wait a week after payment to receive it by email, had to chase it up not good enough.

Absolutely disgraceful customer service. My elderly parents ordered a Bush tumble dryer in December, they placed the order over the phone and someone was able to collect for them. Item became faulty after 7 months, Bush came out and informed them the parts were no longer available and a replacement would be needed. We then spoke to Argos on behalf of my parents, they informed us they could offer a replacement but my parents would have to take the old appliance across town back to Sainsbury's and pick a new one up. We explained they are elderly, Dad has dementia, they have no transport, I don't drive and the person who collected the original dryer is no longer here. The woman was incredibly rude, said this was the only option unless my parents wanted to pay for a courier to collect the old appliance. She also told us 'if it was a member of her family, she would do whatever she could to take it back!'
I then phoned Bush, they said it was Argos's issue not theirs. Spoke to Argos again, they said even if they arranged a Yodel collection it would be refused at the door as it was too big! I was told there was no phone number for head office and had to email customer enquiries at Sainsbury's to try to get a resolve. My elderly parents are now stuck with a broken appliance, paid for, that they can no longer use and we're still waiting on an answer. Will not be ordering anything like this again from Argos, absolutely shocking customer service.

I had a phone call from Argos To tell me someone in Brighton had tried to make several purchases on my account , I told him I was in London And had not made any purchases , He then Ssid you’re last purchase was on July for what I had bought and could I give him my card details , I said no as they should only ask for certain numbers
Said it was ok and I didn’t need to do anything else as I was suspicious I went into Argos which is across the road from me 5 minutes Spoke to man in there he told me to phone a number I did and they told me it was all cancelled , I get another call to say don’t do anything I phoned Argos again and it hadn’t been cancelled , so he said he had cancelled it this was all of 20 minutes I get another call email at 18.20 to tell me the goods had been sent out not to my address but somwere in Rayners park And now I have been billed for £720 Argos are thieves as this was definitely someone from there company As they new what I had purchased And they did not stop the payment Worst company I have ever dealt with And I certainly vent be paying it They can take me to court

Its a pure waste of time trying to get to speak to someone all you get is telephone numbers and electronic replys and go round and round in circles .. i m going to shop somewhere else where you can get to where you want to be and have a good customer service

Bought a brand new £500 lay-z-spa mauritius, it arrived box damaged with delamination of the surface and a lid that didn't fit
They told me on that product I need to contact the manufacturers, who I am battling with
Argos blocked my negative feedback on their website but they can't block this

Faulty items returned still waiting for money to be back on e-gift card despite email stated been refunded. Chairs ordered couldn’t fit together asked for collection and replacement . Apparently not possible despite being able to go on Argos site and being able to obtain in 2 days . Fobbed off with various excuses . Collected items same van that delivered! But still have my money nice little earner if you delay paying people back

Went wrong from start to finish. Applied for argos card. All very confusing if been accepted to pay within 12 months interest free. No terms and conditions sent to email. Getting through to agent without a card number very difficult. When i did get through they were not at all helpful infact was a complete waste of my time. Terms and conditions came with card 12 days later.
Delivery took place today. Was told to expect a call within 1 hour of delivery which I didn't get. Arrived and because they had to put the dishwasher pipes behind the washing machine I myself had to move the washing machine. (62 yr old woman on own) they then moved it out more themselves. One guy was asked to switch on the water so the dishwasher could be tested. He couldn't do it as he didn't know what a stopcock looked like. When I went to check the under sink cupboard for leakage. The cupboard was soaking wet. Never told me the pipes leaked water all over when disconnecting the old dishwasher. A shambles of a company. Had an appliance delivered a week before with another leading company like chalk and cheese. Argos have a lot to learn if they want to remain on the high street as I for one won't go back if this is the level of service and care provided

Was stolen from - standard. Paid a premium for ps5 with COD add on. Didn’t have the add on - when I called they didn’t care .. or help. Had to buy it additionally - cheers