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Argos Trade-In Reviews 

190
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very straightforward trade-in process, noting that device valuations are quick and payments arrive promptly in their bank or PayPal accounts. People also mention that communication throughout every step of the transaction is very clear, helpful, and efficient. Some reviewers were not happy with lower-than-expected price offers or reduced valuations received after mailing their electronics. Additionally, a few consumers experienced frustrating communication issues and delays regarding missing payments or unreturned items. Some people also noted that unexpected postage costs or unclear device condition assessments added to their overall frustration.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the quick, straightforward process... See more

User experience

Customers had great satisfaction with the user experience, expressing appreciation for how straightforward... See more

Payment

Consumers find payment to be remarkably fast and efficient, expressing general satisfaction with the process.... See more

Product

Clients share ambiguous opinions on product, with many reviewers praising the fair prices and convenient... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers expressing satisfaction when receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

Rated 5 out of 5 stars

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more

Rated 5 out of 5 stars

I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more

Rated 5 out of 5 stars

Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

190 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(190)

181 reviews in the last 12 months

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Rated 4 out of 5 stars

Really simple process

Really simple process. Follow the step by step guide. Use the post paid documents; wrap the old item up well; get PO receipt. 3 days later, phone arrived at destination; one day later, phone accepted per advice sent. 2 days later, agreed phone value paid into my PayPal account. Could not have had an easier experience. Wish I got a LITTLE more for the old item!

6 August 2026
Rated 1 out of 5 stars

Never paid for my product

Never paid for my product. I have send emails regarding the payment. Till today wasn’t sorted. Very poor service and didn’t return my product. They have stole my product. And expecting me to write a review.

27 July 2026
Argos Trade-In logo

Reply from Argos Trade-In

Hello Malathy,

We’re sorry to hear you’ve had an issue with your order. I can confirm your order was fully processed and paid shortly after receiving it. Following assessment, we actually increased the original valuation and paid higher for a device you quoted us.

We’ve tried contacting you to inform you of this without success. If the payment is still not showing, please contact us so we can look into this further for you and provide the payment reference.

The Argos Trade In Team

Rated 5 out of 5 stars

Simple

Simple, smooth, convenient and straightforward procedure with full agreed payment quickly credited to bank account.

31 July 2026
Rated 5 out of 5 stars

Really easy to use service

Really easy to use service, offered me more for my Apple Watch than Apple did as well! Sent me a bag and label to send everything in, had to find my own box but that’s by the by. Quick and efficient 👍🏻

31 July 2026
Rated 5 out of 5 stars

Service above and beyond.

I elected to trade-in my Apple Watch and receive my trade-in payment via Bank transfer. I sent my Apple Watch to them using their pre-paid packaging and received confirmation of its receipt and condition within a couple of days.
The company then sent an email stating payment had been made and it should be in my bank account within 2 hours. By the end of that day payment still hadn’t been received so I emailed their customer services the following morning.
They replied confirming that payment had indeed been made so I asked them what bank account it had been paid in to, they provided my bank account name, the last 4 digits of my account no and the sort code.
I then realised to my horror the last digit of the sort code was wrong and realised I had made a mistake and had mis-typed it when I originally filled out my watch and bank details.
I contacted them again and provided the correct sort code and asked if they could help retrieve my payment.
Within a couple of hours I received a notification of a payment into my bank from my bank app and to my relief the money was present and correct.
This was service above and beyond from “MTR Group” which is the company Argos use for their trade-in service and I would have no hesitation in using their trade-in service again and can thoroughly recommend them.

28 July 2026

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