Aquatuning Reviews 

Ordered 8 13mm diameter anti kink springs at 200mm long for a new build. Was sent 7 correct items and one blantently wrong item conveniently in the correct package to complete my order.

Emailed aquatuning twice now for a replacement to be sent out, with no reply. Been waiting 2 weeks for a replacement item.

UPDATE: Since this review has gone live I have had Aquatuning message and refund the cost of a anti kink spring. Upgraded to 3 stars.

Requested cancellation the day after/same day and the item was cancelled within a working week. No issues at all.

i bought a Alphacool NexXxos GPX - AMD RX Vega M04 - incl. backplate - black. website said that they had it two days late get a email saying they don't have in it stock and don't know when they will get more. sent them six or so emails trying to get a refund never got one email back now fighting with pay pal to get my money back been two weeks now

Great customer service and great products. I have made several orders. Next day response or better to email questions. Free gifts with large orders.

You used to be able to buy a wide range of Alphacool product in Australian stores like PCCG, PLE, Mwave & Umart but it seems they have all gone on a watercooling diet and only prefer EK products. It doesn't help being on the other side of the world either haha!

What does help is $9.00AUD shipping for three 360mm radiators from Germany to Sydney! Seriously, you cannot buy from one of the above stores within Australia with domestic shipping that cheap. Ordered on the 24th June and arrived on the 6 July 2018.

That's more than reasonable for delivery time and I wouldn't mind if it was a little longer since its coming from the other side of the planet! A little patience wouldn't hurt Alin below and given the response from Andreas I think Alin is being quite unreasonable after playing the social media card and being called out on it.

Very happy with Aquatuning's service so far and their range of products and prices beats the watercooling offerings at the Aussie stores. It'd be great if they had a local warehouse or partnership with a local shop as Australia probably is not a large market for them and this would help with returns.

I will be placing another order as I don't want to pay $29AUD for a single Bitspower right angle rotary fitting or be forced to use EK or Thermalfake from lack of choice because I ride a Kangaroo.

I purchased some fans and a cpu delidder from Aquatuning. They charged my card pretty much right away, and for the next month I received zero updates to my order. I sent 2 emails to both US and UK customer service but received no reply from either. After messaging one of their reps on Facebook, I was able to cancel my order. They even took a few days to respond to that. All in all it took a month and a day for me to even get the refund process started, and I am still waiting for the funds. Not only this, but there wasn't a single word of apology in the email. Terrible company, stay away at all costs.

Do yourself a big service and stay away of this company.

They didn't sent my order for five days. During this time they kept lying, were very rude and disrespectful. I sent them my order number in a Facebook message and the first question in their answer was "What's your order number" which shows that they didn't even read the whole message.
I told them that they will get a bad review for they bad services but didn't do that, I decided to move on, to forget about the experience with them.
Well, I changed my mind after I was threatened by their boss (Andreas Klassen) to " be carefull with reputational damage" even tho I said only the truth and I have proofs for all I am saying.

One week after they received my payment I finally got the order and guess what:
the silicone bending insert (13mm on the packing, 12mm in my order) is in fact less than 11mm thick, so is not usable, is moving freely in the tube, doesn't fill the tube
the acrylic tube (16mm) is in fact 15.5-16 mm. I am not sure if I can use this or not, if it will leak or not.

In case someone from Aquatuning doesn't believe what I am saying here or wants to threaten me more... contact me. I have proofs, photos, everything to prove that my review is honest.

They sell products of really questionable quality and have pretty awful customer support when something goes wrong with them. Dealing with them has proved to be a massive, expensive headache and huge waste of time. I don't think I'll ever buy from them again and would advice anybody to do the same.

I've bought watercooling equipment from Aquatuning for the last several years. They have always had the best prices and a large amount of varieties to choose from.

Recently, I bought the parts needed to watercool my graphics card, but accidently ordered a wrong part. I contacted them, and they were very helpful to send me the right parts.

No doubt, I'll keep buying from them.