Aquarelle.com Reviews 

Vey pleased

Do not use this company! Complete scam! Read reviews on other websites! They took my money and refused to deliver the flowers because they didn’t think the address was correct. The address is correct and Royal Mail, parcel hero and Amazon all confirm it to be correct as I’ve posted many things here. They also refused to refund me! Absurd!

I just wanted to take a moment to sincerely thank you for the wonderful service. The flower delivery to my best friend in France was successful, and everything went perfectly. It truly meant a lot to me.
A special thank you to Ulricha for her kindness and professionalism. She kept me updated throughout the process and made sure to give me timely heads-ups, which I really appreciated. Her support made the whole experience smooth and reassuring.
I will definitely be leaving a great rating, as I am very satisfied with your service. Thank you again for helping me make this surprise so special.

Ordering process was very easy and I thought the selection of flowers online were beautiful. I hope they are as nice in reality!

DO NOT BUY HERE! I received a bouquet of withered, dying flowers less than 24 hours after placing the order. This is an absolute scam.

Please note that Aquarelle.com is the parent company of Aquarelle.es (the same company in Spain). Both are consumer scammers.

I have already contacted them, and they are completely ignoring my claims. They refuse to issue a refund or take any responsibility for their poor quality. Be extremely careful! Contacting them is a nightmare: you are forced to use a virtual assistant that unilaterally closes the session whenever they feel like it, leaving you completely helpless.

Either I get a full refund of my money today, or I will be filing a formal complaint with the Consumer Rights Office (OMIC) tomorrow morning. You have been warned!

Absolutely terrible - paid €50 for them to be delivered to the wrong address and no refund issued their mistake

Do not use !!!!!!

Even though the French La Poste caused difficulties in getting the flowers delivered, Stevi accompanied me until the job was done. Get her a raise!

Thank you for everything

Easy process !

No road block for an International order!
straight forward procedure.
Thank you
P.L

I ordered flowers for Mother's Day, which were supposed to be delivered the day before, on Saturday. I received a delivery notice stating that delivery had been attempted but the recipient was absent. This was a lie: the recipient was at home all day. It's now Tuesday and still no delivery. I've just been told they will have to collect the flowers from a collection point 5 km away (when I paid for delivery to the address). The flowers were put in a box on Friday. Is it worth the petrol to go and collect?

The flowers I ordered for Mother’s Day have not been delivered

Always deliver beautiful flowers, at a reasonable price and always on time. Their bouquets and plants always brighten my Mum's day.

Simple easy process to place order.

Excellent service. I got the address wrong but once I had informed them they sorted it out quickly. The flowers were delivered to the correct address within hours. The recipient said they were lovely.

My son ordered flowers & chocolates to be delivered for Mothers Day Sunday. Unfortunately somehow the delivery was missed on Saturday. If anyone called they did not leave the unusual delivery slip but later sent a SMS to say the flowers were left with Coronopost. They informed me I had to collect them, from Monday, at a Post Office, in the next town. The flowers were not there and we finally located them at a Coronopost warehouse, where they had been kept in a very warm spot. I am sure the flowers would have been beautiful if delivered promptly or stored correctly but unfortunately they were either dead or sad and droopy. Such a shame Aquarelle have been let down by Coronopost

Ordered flowers to be deliverd. Got an email with an appology. Two days later still no delivery of flowers. Been trying since to get in contact with customer services by calling, chat and email without any luck. Thats a way to steel 50 euros from a customer.
So disapointed and sad, both for my friend who turned 50 who I wanted to celebrate and for me losing a lot of money.

Disgusting service, extremely poor and careless customer service.This company are scammers,I made an order and it was not delivered!
No one contacted me or my friend(flowers supposed to be delivered to her).
3 days I am trying to contact the company and I got 0 responses.
Please,if you want to save your money and energy don’t order anything from them

Excellent service and beautiful flowers as usual, always arrive on time. I can highly recommend this company and I would not use anybody else. Thankyou

I have been ordering for several years and have never been disappointed.
Easy ordering .
Flowers delivered timely and true to the internet description.