Aquarelle.com Reviews 

Hello. I made an order number 11924021 and it was delivered today to Toulouse. There is no customisation on the vase! The order was a white orchid with a writing on the vase.
Please check and send a correct orders this was a gift to my sister.

Easy to use website (once I got used to it), delivered on time. Then flowers blossomed and were lovely

I am giving this low rating because the package was marked as delivered, but the recipient did not receive it. There is no clear proof of delivery or confirmation of who received the package, which is concerning.

I have ordered several bouquets for my sister as I live in the UK and she is in France. Aquarelle is now my preferred company to use as the flowers are always very fresh, the bouquet designs are modern and to my and my sister’s taste and the order and delivery is very easy and efficient.

last time im ordering with aquarelle, the photo they send just shows the tops of the flowers squashed together, you dont see the black sides. im tired of the crap quality and the terrible delivery service (and this is my second time ordering with them thinking the first was a blip). the driver called my wife to ruin the surprise by telling her he had flowers firstly, then he left them at the door and beeped his van horn to let us know they were there. absolutely shocking crap service, so disappointed, will never use ye again, better to shop local!!!!

Repy to Aquarelle response 22/04: Whilst I appreciate the customer service response to make things right the root cause of my issue is not in the pleasant conversations that we have on-line for all to see but rather the quality of product and service delivery that you provide. Your company provided flowers that I paid for on Valentines day and my wedding anniversary which on both occasions, disappointed! Ordering again and wasting more money will do nothing to change the fact that the flowers are coming from the same place and delivered by the same delivery provider. Remember that a company like yours can change how someone might feel on a particular day. Your care and attention might make all the difference to someone who actually needs it. Remember also that people are PAYING for this service and by right deserve to be provided with the on-line image that they pay for. I've given your company the benefit of the doubt twice now and most certainly for the last time. I do not want any credit or gesture. Instead do yourselves a favour and proactively resolve the root cause - perhaps then you may not lose customers. One positive that I will give you is how you transport and protect the flowers, that is impressive but I didn't pay €59 for cardboard. Companies all too often like to pretend that they are something that they are not and you have proven this for the second and last time. I'd much rather take the time to visit a florist, review their selection and make a choice than select an image on-line that disappoints in reality.

Delivery on time
The flowers were in good condition

I live in Scotland and wanted to be send flowers to my English friend in France- you made it easy - thank you.

(English is below)

Encargué un ramo de flores de condolencias para enviar en España, y lamentablemente llegó en muy mal estado, con flores visiblemente marchitas y estropeadas.

Contacté con la empresa y proporcioné pruebas fotográficas. Aunque reconocieron la incidencia, la solución propuesta requería recoger el ramo al destinatario antes de tramitar cualquier reembolso.

Teniendo en cuenta que se trataba de un regalo en un momento muy delicado por un fallecimiento, no consideramos apropiado pedir a la familia que devolviera las flores, por lo que decidimos no continuar con la reclamación.

En general, una experiencia decepcionante tanto por la calidad del producto como por la gestión del problema. No lo recomendaría para ocasiones importantes o sensibles.

...
I ordered a sympathy bouquet for delivery in Spain, and unfortunately the flowers arrived in very poor condition, with visibly wilted and spoiled blooms.

I contacted the company and provided photographic evidence. While they acknowledged the issue, the proposed resolution required the flowers to be collected from the recipient before any refund could be processed.

Given that this was a condolence gift during a sensitive time following a bereavement, we did not feel it was appropriate to ask the grieving family to return the flowers, and therefore chose not to pursue the complaint further.

Overall, a disappointing experience both in terms of product quality and how the situation was handled. I would not recommend for important or sensitive occasions.

Amazing service, delivered promptly in the time window to the accurate address. Flowers in great condition, well preserved. Customer support was also prompt at adjusting an incorrect delivery address.

Lovely range of flowers to choose from. Easy to order and competitive price. Recipient very happy.

Straightforward ordering from an excellent range of flowers

I was the recipient of a bunch of chocolates in little baskets, designed to look like flowers. The quality of the chocolate is terrible, very ‘cheap and nasty’. In the bin. The little baskets are loosely mounted on open sharp spikes, extremely dangerous, as the baskets come off easily. In the bin. The ‘delivery’ from TNT was non existent, they refused to come to the house, insisting I went and collected from them, and this ‘Easter’ present was anyway a fortnight late. Shockingly bad value for money all round. I will never use Aquarelle.

Well it ended well. I had problem with your website couldn’t complete my order. Eventually it worked out well. The flowers look beautiful on your website so I’m hoping there as nice in reality. Thank you

Ordering was easy but I don’t have any confirmation that flowers were delivered or photo of the flowers.

Déçu de ne plus avoir de photos du bouquet. Aquarelle se démarquait des autres sites de vente, désormais Aquarelle est devenu un vendeur lambda sans service particulier.
Décevant

I am extremely disappointed with this experience. I placed an order for my mother’s birthday, something that was meant to be special and meaningful, but it was never delivered.

What makes this even worse is the complete lack of communication. There is absolutely no way to contact the company—no response, no support, nothing. The day after the failed delivery, the courier company claimed they were also unable to deliver the package, which is simply not true. My mother was at home the entire day waiting.

This has been a total disaster: a waste of time, money, and emotional energy. What should have been a joyful occasion turned into frustration and disappointment.

I will never purchase from this company again, and I am seriously considering taking legal action.

Avoid at all costs.

J’ai choisi la photo gratuite et à aucun moment on me demande la photo en question …

Very easy to order & pay. The flower choice was good.

Réduction promise 20€ si non-retractation adhésion obligatoire 23.90 € par mois on se moque de qui ?
Encore un coup de ce genre et je raye aquarelle de mes contacts !