Apollo Pharmacy Reviews 

129
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, most reviewers were let down by their experience overall. People experienced severe delays with their orders, noting that expected delivery times were constantly pushed back by days without receiving any proactive updates from the company. Consumers also pointed out that customer service representatives were extremely unhelpful, often repeating standard statements and failing to properly resolve critical issues. Some people were dissatisfied with incorrect product deliveries, damaged items, and the complete lack of proper support or refund processing. Reviewers expressed deep frustration over unreliable delivery partners who frequently ignored phone calls, failed to show up on time, and caused significant delivery delays.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, highlighting severe delays and... See more

Order

People report disappointment and frustration with order processes, highlighting consistent delays and unmet... See more

Service

Reviewers mention negative feedback about service, expressing deep dissatisfaction and disappointment with... See more

Customer service

Users describe negative interactions with customer service, noting hours spent in chat and long wait times... See more

Product

Reviewers highlight negative aspects of product, pointing out serious issues with incorrect orders, defective... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Super pathetic service. Order delayed by a week and still no clue what's the problem and what's causing the delay. Normal medicines, nothing special. Each day they extend the delivery date by 24hr... See more

Rated 1 out of 5 stars

I had fever and was vomiting the whole day Ordered a bunch of practo prescribed meds. No response from anyone,order was placed around 11 nothing got delivered till 7. After so many requests... See more

Rated 1 out of 5 stars

At the time of ordering, they will show 1 hr 2 hr delivery, but once the order is placed, they keep extending the timeline, and you will not get proactive updates. Customer service is a gem; even in t... See more

Rated 1 out of 5 stars

Order - not received Refund - not received Spoke to customer care executives who spoke rudely. Manager too busy not ready to attend the call. Worst service ever. Will never recommend Apollo to a... See more


1.3

Bad

TrustScore 1.5 out of 5

129 reviews

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1.3

All reviews

(129)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

I am very disappointed with the…

I am very disappointed with the delivery service. They never deliver orders on the promised date—every one of my orders has been delayed and the delivery date keeps getting changed.

As a appollo pharmacy, they should understand that medicines are essential and delays can affect people's health. It feels like they don't value their customers or appreciate the importance of timely delivery.

Many other delivery services, such as Gorec, are able to deliver within 30 minutes, so there is no excuse for such poor service. I hope they improve their delivery process and start respecting their customers' time and needs.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Dear sir and madam

Dear sir and madam
Apollo pharmacy online June 26 medicine ordered medicine delivery date July 2nd or 3rd and July 4th I call Apollo pharmacy 24 into 7 customer care number and one ticket number raised 5374251 this and July 8 return call my medicine not deliverd how many longs days are there almost 13 days crossed not deliverd the medicine Apollo concentra Gagan person all received not response and telling medicine not deliver you cancellation order and refunded amount in 24 days we are Apollo medicine order same issue not deliverd every everyone not Apollo pharmacy in medicine order

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with Apollo Pharmacy

Very disappointed with Apollo Pharmacy. I have been ordering insulin and FreeStyle Libre from you for years and have spent over ₹1 lakh on medicines. This was the first time I reported an insulin issue because it was not working, and my doctor advised a replacement. Your customer care asked us to visit the Sector 67 Apollo Pharmacy, but the experience was extremely unprofessional and there was no support or customer satisfaction. I bought the same insulin from another pharmacy, and it worked perfectly. Based on this experience, I would not recommend Apollo Pharmacy, especially for online insulin orders.

27 June 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with your…

I am extremely disappointed with your service. The medicines were delivered 4 days later than the promised date, which is unacceptable, especially for medical orders. I have lost trust in your delivery commitments and will not be purchasing from your app again.
Since I am dissatisfied with the service, I request that you please refund my membership charges as well. I hope you will consider my request and provide a suitable resolution.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Damaged product received

Damaged product received, just a normal Talcom powder I ordered, seal was broken, inplace of 400gm talcum received 300gms with high price, quantity already less, delivery person rude and misbehave behaviour, not delivered on my location and so on... Not Satisfied

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic experience at Apollo pharmacy

I go to Apollo to buy medicines. They insist on taking your mobile number saying they'll give you some goddamn points whatever they are! Then I get a call from them some days later asking If I need any medicines! Telecalling for medicines!! That's a first!! Then whenever you go there to buy medicines they do a CBI enquiry asking your name and number etc ten times! Recently I had a terrible experience with a guy called balaraju in one of their shops next to Abdul Kalam park in kpbh 6th phase ! He argued endlessly, it was pathetic! I said I'll never come here to which he says your wish !!!
Apollo: pl stop harassing your customers !!!

31 May 2026
Unprompted review
Rated 1 out of 5 stars

I’m a regular purchaser of medicine…

I’m a regular purchaser of medicine every month from sevoke road checkpost opposite of Don Bosco More Siliguri.This has been second time where the cashier charged me more than the exact amount in hard copy of my bill.But when I checked online in soft copy it’s less, so here the staff is very clever by manipulating in the system he’s cheating me.So next time if he does it again I’ll go to the Consumer Affairs Department and take strict action.This time even the medicine was not appropriate and upto the mark..

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service. Been into Kulshekar, Mangalore branch and the Customer service is very poor. No proper stock is available. Waiting period is almost 45 min to 60 min. Management need to take proper action.

Personally I don't recommend this pharmacy anymore.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Please never order Apollo Pharmacy for…

Please never order Apollo Pharmacy for delivery. It never reaches on time especially in Bangalore. If you need after one week you can order. For urgent need never rely on apollo.
Medplus and Truened are delivering immediately for urgent needs.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Irresponsible Service: Unresolved Even After Multiple Support Calls

I ordered medicine through the app, and my address is correct since they’ve successfully delivered to me before. However, this time the medicine was not delivered. This isn’t something minor that can be ignored—it’s important medication.

I contacted customer care multiple times, and every time they assured me that my complaint had been registered and would be resolved. Unfortunately, nothing was ever done. In the end, I had no choice but to cancel the order.

The delivery agent even called once and said he would deliver the medicine, but after that, he didn’t answer any calls for the next three days. This kind of service is unacceptable, especially for essential medicines.

If they cannot deliver on time, they should inform customers upfront so we can choose another app. Instead, they kept giving false assurances like “it will be delivered” and “we will resolve it,” but nothing actually happened.

I am extremely disappointed with this experience. I strongly advise against using this service for emergency or daily medications that you depend on.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. The delivery was extremely late, around 20 days delayed, and still not received. Poor service. The order arrived way past the expected time. Not recommended.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Um not happy at all i ordered 400 mls…

Um not happy at all i ordered 400 mls of gelusil syrup now i got only 200mls so do you think if i wanted only 200 mls i would have paid for that now what will happen to the rest of my money???so disgusted and disappointed

10 March 2026
Unprompted review

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