Apex Gaming PCs Reviews 

553
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its excellent performance and smooth operation for gaming and other tasks. People frequently commend the customer service and staff for being incredibly helpful, friendly, and knowledgeable, providing exceptional support and quick responses. The overall user experience, from initial setup to ongoing use, is described as easy and seamless, with many appreciating the personalized approach to ensure their needs are met. However, some customers experienced issues with their orders, including longer than expected wait times for delivery and occasional problems with components upon arrival, such as unconnected power cords or incorrect parts. A few also reported initial system malfunctions or difficulties getting timely responses regarding order status.

What people talk about most

Product

Consumers generally find the product to be positive, with many expressing satisfaction with their new PCs for... See more

Customer service

Customers had positive experiences with customer service, often highlighting the exceptional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their exceptional support, knowledge,... See more

User experience

People report positive experiences with user experience, highlighting the ease of the purchase process and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

553 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(553)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

The team reached out every step of the way, helping me fit my build to my games I play, honestly the amount of back and forth was amazing. It arrived promptly, considering I ordered it near the holidays. Came packaged wonderfully. The setup was super easy and was gaming within minutes of it being out of the box. I will be using them in the future

2 November 2025
Unprompted review
Rated 5 out of 5 stars

recently purchased a PC from APEX…

recently purchased a PC from APEX Gaming, and overall, the experience has been very positive. The performance of the system has been exactly what I needed. It runs smoothly, boots quickly, and handles everything I’ve thrown at it from schoolwork to gaming without slowing down. The build quality is solid and feels durable, with clean cable management and a layout that makes the inside look organized and professional.

What really stood out to me was the customer service. Every time I reached out with a question, I got a quick and helpful response. They made the buying process easy and kept me updated from the moment I placed the order until it arrived at my door. The packaging was secure so I appreciate the handling with care.

I’m really satisfied with my purchase. APEX Gaming delivered on both quality and service, and I definitely feel like I got great value for what I paid. I would recommend them to anyone looking for a reliable prebuilt PC.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, well made PC!

This was my first purchase with the company so I did not know what to expect. I'd say I had an overall great experience from deciding what PC to get, the customer service was great overall and once I received my PC it was easy to unpack, assemble the remaining pieces and setup! There was some slightly frustrating times inbetween due to some misleading emails of part ordering and when my PC was going to be built and ready, but I was notified of a new transition of how things were being done and they were working out the kinks so I understand overall and appreciated the communication for clearing it all up! I will still definitely recommend anyone to using APEX Gaming!

12 November 2025
Unprompted review
Rated 3 out of 5 stars

pc runs great i’ve had no problems…

pc runs great i’ve had no problems plenty of storage cant complain the only problem is that i cant get my leds to work but other than that everything is good

25 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Aiden, thank you for bringing this to our attention. If your RGB components are no lighting up, this will most likely be the result of the ARGB plug coming loose during shipping and will be an easy fix. I was not able to locate your order using this name, and Trustpilot unfortunately does not include your email address. If you would, please email us at Support@ApexGamingPCs.com and we'll get this all fixed up for you.

Rated 5 out of 5 stars

Trouble with Wi-fi adapter

I recently bought a gaming PC from Apex Gaming, set up was easy and quick, and the PC ran smoothly. After about a week though I was having trouble connecting to the internet, so I reached out to customer service for their help. I did everything they suggested to try, and trouble shoot it from my end, but I was still having issues. So the conclusion was that I would need a new Wi-fi adapter because the one the PC came with was running too hot and would disconnect from the internet after about 5-10 minutes of use. The package arrived fairly quick and customer service was very helpful with the issue. I really appreciate how quickly they helped handle the situation.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Best gaming pc buying experience

Best gaming pc buying experience. Huge selection of specific machine made to play the games with the peripherals. Tech contact to make sure the machine is powered to work with your expectations. Machine worked out of the box and exceeds expectations everyday.

14 October 2025
Rated 5 out of 5 stars

I had a question about the motherboard…

I had a question about the motherboard in my Apex Alpha build and reached out to support by email. Instead of going back and forth, Nick personally called me to clear everything up. That alone was impressive, but while we were on the phone he also helped diagnose and fix an issue I was having with my RGB lighting control — something completely unrelated to my original question.

It’s rare to get that level of initiative and hands-on support. Nick went above and beyond, and the whole experience showed how much Apex cares about their customers. Excellent service, fast responses, and genuinely knowledgeable support.

Highly recommend Apex Gaming PCs — and big thanks to Nick for the outstanding help!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars then I would

If I could give 0 stars then I would. They never told me about a down payment that I would have to make after already paying a set price for them to ship me the pc I then emailed them and they said that they would refund my money and have never contacted me since

10 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Elit, thank you for taking the time to provide us with this feedback. We're very sorry our R Series process was not made more clear initially. These PCs are financed directly through us and the first payment is effectively a down payment. Depending on several different factors, we do sometimes require an additional down payment before we are able to ship a PC. In the event that an additional down payment is due, we always offer the option of a full refund if you do not wish to proceed. This refund has already been issued and we're sorry we were unable to find you an alternate solution. If there is ever anything else we can assist you with, please let us know and we are happy to help.

Rated 3 out of 5 stars

It was good until i asked about the GPU…

It was good until i asked about the GPU the guy over the phone told me "GPU's dont have storage" when asking how many GB the GPU had

9 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Jasper, thank you for taking the time to provide us with this feedback. I was able to review the call with our system engineer, and I believe he misunderstood the root of your question. To answer that, the VRAM for this model of GPU is 8GB. Please do let us know if you have any other questions or concerns, and we are happy to help.

Rated 5 out of 5 stars

I love the communication ❤️

So far the experience has been top tier; I just had an interview with Brady where we ran through my setup, personalized features, and the time it would take to build and ship out. The while process was super easy and I feel pretty confident I'm going to get a class product

11 November 2025
Unprompted review

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