Apex Gaming PCs Reviews 

552
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its excellent performance and smooth operation for gaming and other tasks. People frequently commend the customer service and staff for being incredibly helpful, friendly, and knowledgeable, providing exceptional support and quick responses. The overall user experience, from initial setup to ongoing use, is described as easy and seamless, with many appreciating the personalized approach to ensure their needs are met. However, some customers experienced issues with their orders, including longer than expected wait times for delivery and occasional problems with components upon arrival, such as unconnected power cords or incorrect parts. A few also reported initial system malfunctions or difficulties getting timely responses regarding order status.

What people talk about most

Product

Consumers generally find the product to be positive, with many expressing satisfaction with their new PCs for... See more

Customer service

Customers had positive experiences with customer service, often highlighting the exceptional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their exceptional support, knowledge,... See more

User experience

People report positive experiences with user experience, highlighting the ease of the purchase process and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(552)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

PC Works Great

Ordered a really nice PC and it works amazing, they just mixed up the color.
Oh, and it was kinda confusing figuring out which email to ask inquiries to.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a motherboard

Ordered a motherboard. Never received. They claim USPS lost it. Apex wanted me to wait until after claim was settled before resending my order. After 3rd week of B.S. back and forth, I cancelled order. I found the MB cheaper at another site. Will never deal with this company again.

12 January 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.

Rated 1 out of 5 stars

Received damaged pc. Been 2 months no update.

I ordered a pre built pc that I received November, in damaged condition due to poor packaging. I spoke to customer service and sent in the gpu which had physical damage due to not having interior package protection. They received the gpu in early December to tell me it could be a few days because they work in order of claims. It is now January and I have yet to receive an email update about shipping or that they even look at the part. This is unacceptable and I have asked for a refund.

15 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Ricardo. Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay. The root of the issue with this replacement has been that Nvidia no longer produces the 30 series cards, which makes them rather difficult to get ahold of. We were able to secure a 3070Ti for your replacement which is a direct upgrade from your original GPU. We are covering the difference in cost ourselves, and we hope this is an acceptable resolution. Please let us know if you have any other questions or concerns, and we are always happy to help.

Rated 5 out of 5 stars

Good customer service

The consistency in updates on my order was great, but the fact they were repetitive in sending the exact same email was a little unnerving. If complications arise in the assembly or construction of the product then a slight more personal message would be relieving to the customer. Thanks for the PC tho!!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased this gaming computer for our teenager

Purchased this gaming computer for our son. It was his all time favorite gift. So many options to choose from!! Great communication with the company with timely response. Would recommend this company to everyone I know looking for this type of product!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Experience with APEX was seamless

Experience with APEX was seamless. I used Copilot to help me make my selections and after my order was made, within the first couple weeks had a quick call with a member of there team to make sure I had selected components that would fit my needs. After that, they sent me a list of recommended upgrades, which I declined and they were not pushy or high-pressure in that regard. I will state that after I made the purchase, I read into some negative reviews and was a bit disappointed I didn't do further research before going with Apex, but regardless I have had my PC for a month and I am very pleased. Not handy myself, was able to assemble and boot up PC within 30 minutes and it is running great for everything I need. Thankful to have a seamless experience, even amidst Apex's unconfirmed reputation.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Good work, just takes a slight wait.

Respectful. Called me and asked what I’d be using it for so they can try their best to set your recommendations properly. Took a tiny bit surely, but the computer came in nice packaging, had even guides with your gpu set to the side to keep it from shaking around. My computer runs as what I’ve heard, like butter. I’m having fun.

26 October 2025
Unprompted review
Rated 2 out of 5 stars

Big expensive disappointment

Waited for a very long time to get my expensive pc, it came off the rip with a bad 4tb disk and a bad windows install, had nothing but issues with the wifi combo chipset, the Bluetooth adapter didn't even make it a full year, tech support has helped but all in all the quality of these parts are just ridiculously bad and almost makes me want to sell the whole thing and go with a company that has better work

18 December 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Daniel, thank you for taking the time to provide us with this feedback. The older type of spinning disk hard drives do unfortunately tend to have a higher failure rate in shipping due to the amount of moving parts they have. This is why we only offer them as cold storage devices in addition to their slower read/write speeds. As always we're more than happy to assist you with the repair or replacement of any failed component.

Regarding the corrupted Windows installation, this can unfortunately happen for a multitude of reasons, and this is why we preemptively include a USB thumb drive with the Windows installation media on it. And as always, while we're unable to prevent some of these issues from occurring, we are more than happy to do whatever is needed to correct them for you.

Rated 1 out of 5 stars

Didn’t even receive the pc because u…

Didn’t even receive the pc because u cancled the order and still had to pay 250 for cancleation fees. On top of the 200 they don’t tell you about. Terrible company

14 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

We’re sorry to hear you’re frustrated, and we want to clarify a few important points for transparency.

The order was cancelled at your request after production processes had already begun. Because Apex builds fully custom PCs, cancellation fees apply once work has started, and these fees are clearly disclosed prior to purchase.

Regarding the additional amount you’re seeing: any interest, taxes, fees, or balance differences shown through Affirm are determined and charged by Affirm directly. Apex does not control, collect, or benefit from Affirm’s financing fees, and we are not responsible for them.

While we understand the situation is disappointing, the cancellation itself was not initiated by Apex, and the fees applied were in accordance with the terms agreed to at checkout.

If you have questions about your Affirm balance specifically, we recommend contacting Affirm support directly, as they can provide the most accurate breakdown of those charges.

Rated 4 out of 5 stars

Reliable

The PC I was sent is living up to the expectations in every way. With the only thing I can complain about being that it's the wrong colour, which did scare me as I thought orders got mixed up but it's all good and not really something that bothers me now.

There is a constant back and forth leading up to you receiving your PC. They want to make sure it all lines up with you perfectly

13 December 2025
Unprompted review
Rated 5 out of 5 stars

It was worth the wait

I'll have to start off with the customer service. It is so top tier that it's like finding a unicorn out in the wild. It should not exist how intentive they are and how quick they are getting back with you and staying in touch with you. You can message them every day like a crazy ex-girlfriend and they will still respond and give you the information you need. Not only that, did the PC take some time to get here. Yes, but it was worth the wait. The pc is crisp clear run. Smoothly, easy instructions to set up and if you have issues, they can call you, you don't have to be a computer genius. You can just call these guys and they'll run it through you. Step-by-step. If you're a simple salt of the Earth guy like me who likes to do nerdy stuff, but doesn't know nothing about computers. And you want a great system for a decent price. Get ahold of these guys. They will hook you up guaranteed. You'll love it.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Apex is a great company

Apex is a great company, they build amazing PCs and when widows takes a crash, there customer support is amazing. I will always trust Apex gaming for my pc needs

5 December 2025
Unprompted review

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