Apex Gaming PCs Reviews 

552
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, often highlighting its excellent performance and smooth operation for gaming and other tasks. People frequently commend the customer service and staff for being incredibly helpful, friendly, and knowledgeable, providing exceptional support and quick responses. The overall user experience, from initial setup to ongoing use, is described as easy and seamless, with many appreciating the personalized approach to ensure their needs are met. However, some customers experienced issues with their orders, including longer than expected wait times for delivery and occasional problems with components upon arrival, such as unconnected power cords or incorrect parts. A few also reported initial system malfunctions or difficulties getting timely responses regarding order status.

What people talk about most

Product

Consumers generally find the product to be positive, with many expressing satisfaction with their new PCs for... See more

Customer service

Customers had positive experiences with customer service, often highlighting the exceptional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their exceptional support, knowledge,... See more

User experience

People report positive experiences with user experience, highlighting the ease of the purchase process and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(552)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone was super friendly & nice

Everyone was super friendly & nice. Nothing about the visit was uncomfortable, even when wearing the photo “outfit”. This company has a great crew & I cannot wait to see them on the post op side!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Appreciate it apex

I just want to say thank you to apex they did such a great job. I got my desktop in the mail and it was well packaged and looked great.

10 June 2026
Unprompted review
Rated 3 out of 5 stars

System did not ship for over a month…

System did not ship for over a month when I called for an update I was told this was because their shipping printer was broken... when I recieved it I watched all the setup vids but the system did not work.. when I called support they told me I had to connect a power cable to the video card there was nothing about that in the instructions.

26 April 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for sharing your experience. We sincerely apologize for the delay in shipping your system and understand how frustrating it must have been to wait longer than expected for your order to arrive.

We're also sorry that the setup process was not as smooth as it should have been. We appreciate your feedback regarding the power cable connection to the graphics card, as it's clear our setup instructions could have done a better job of highlighting that step.

That said, we're glad that when you contacted our support team, you were able to speak with a live agent right away and quickly identify the issue so you could get your system up and running. Providing immediate, knowledgeable support is something we strive for, and we're pleased we were able to assist you without delay.

Your feedback is valuable and helps us improve both our communication and setup documentation for future customers. Thank you for choosing us, and we appreciate the opportunity to make things right.

Rated 1 out of 5 stars

Took so long to find 1 peice for them…

Took so long to find 1 peice for them to build it and it came broken in the mail which meant I had to spend £700+ for repairs

24 April 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for bringing this to our attention and we're very sorry to hear this happened. For future reference, we are able to replace components that are damaged under these circumstances via our hardware warranty. As you saw, we package our systems extensively, but shipping damage is sometimes unfortunately unavoidable, particularly with international orders. We hope you understand that shipping damage is outside of our control, but we will still do whatever we can to make you whole.

We are unable to identify your order with the information you've provided, and we were unable to locate any similar case in our open or recent tickets. If you would like our assistance resolving this matter, please reach out to us at Support@ApexGamingPCs.com and we're happy to help.

Rated 5 out of 5 stars

Waiting on verification of…

Waiting on verification of payment…still but overall I love how they don’t use lenders and it’s straight through them! So can’t wait to try my new pc out when I receive it!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Overall a really good experience

When I called with questions, or sent questions via email, I received prompt answers and comments. I was kept informed about the build of the pc and shipping.

It was a really good experience!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a PC? This is your answer!

Purchasing our first PC for gaming, streaming and school work and we ended up with an apex streamer after weeks of research. Being our first PC we had A LOT of questions & Brandon was phenomenal in answering them, helping us setup the best PC for us after our purchase, and making us feel 100x better than walking into a big box storefront. The whole process was very personalized which felt unique for something that could have just been bought online. Thanks Brandon!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Replaced PSU + More. poor customer support

I spent roughly $3,500 on a custom built pc with compatible parts. It took 3 months for them to build and ship the computer. Although they communicated their delays, they did not tell me why it was delayed. After 3 months of waiting it finally arrived.. only at the wrong address. I finally got it and set it up. After about a week, I found an issue. When experiencing high usage, the PSU’s (750W Manik power supply) internal safety mechanism would be tripped, causing the computer to shut off. This sometimes happened on boot. After dealing with this for months, I finally replaced it with a Corsair RM850e. No issues since. Apex experienced a recall of about 17000 units due to no proper safety labeling. I got a letter in the mail about how the unit was “unsafe” and I needed to “put this sticker on the unit” after I replaced the already faulty power supply. On top of that, it came with the gpu bracket incorrectly mounted, so I had to reposition it in order to plug in my monitors. Manik’s (apex’s house brand) poorly made fans rock and click inside the case. The Manik case has very poor airflow. The BT and WIFI adapters Apex sent were flimsy and broke almost immediately. After replacing nearly every part in the computer, it runs like a dream. I’d like to say this is user error but there were no other options for these faulty parts.

29 May 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi Adam, we are very sorry to hear about all of the issues you have had with your PC. If you could please email us at Support@ApexGamingPCs.com, or modify your review to include your order number, we would love the chance to do what we can to make things right.

Rated 5 out of 5 stars

Brady P

Brady. P was really nice and straight forward! Fixed the issue with the addresses and process of payment with ease! =^_^=

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome pc and customer service

They did a great job all around. Had a couple hiccups through out the build but brandon was great. Only thing id recommend is they get alittle better with communicating the build status if a problem arises. Other than that great. Pc is great runs amazing no issues as well.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Follow up upgrade suggestions

System engineer Brandon Walker called and really went into detail about what each component does and why a single upgrade has to be supported by the surrounding structure. He broke things down well and is Extremely professional and knowledgeable, and this reflects well on his position and AGPcs

8 May 2026
Unprompted review

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