ANINE BING Reviews 

I love the brand but the online service is very bad. They've send me the wrong sweater, and I'm trying for weeks to get my money refunded. Customer service is friendly, but very slow and doesn't fix the problem. Don't order online!!!

The return policy of this brand is not that friendly to customers. Firstly, no money refund option, only store credit is possible. For sales items, no exchange or return is possible at all. Sencondly, you need to send an email to ask the ship lable and that email will not get reply... I have already waited for 3 days and still have no reply at all...
I will not recommend this website and will not shop on this website anymore.

Ordered in Black Friday sale. Today received an email for a refund that I didn’t ask for - I’m assuming they had the stock count wrong and my order is out of stock? Not good communication at all :(

Update: received an email a day later to explain product was out of stock and was given a voucher to use on next purchase. Still sad my order wasn’t fulfilled but I’m happy with the communication now

I don’t understand bad reviews. I live in a small town and buy from them online very regularly- in fact most of my wardrobe is now Anine Bing. I only had an issue once about 3- 4 years ago which they very efficiently solved and also granted me a discount on the next purchase. All the purchases I ever make on their site always arrive timely (and I live a bit in the middle of nowhere). Experience with their customer service is also fantastic- so responsive and efficient! Do not hesitate to buy from them- reliable and efficient.

Worst quality.
I bought a sweatshirt(150eu) in the store in Hamburg. After i had worn it 2 times(without washing it) there were fluff all over it.

The worst retailer I have ever come across. Shocking customer service. I waited almost a month for my delivery only to be told it would take another 3 weeks! I was given misleading information each time I contacted customer services.
Do not purchase from this company unless you don’t mind paying for nothing.

I wish I had read the reviews before purchasing form Annie bing online.
I love the product but would not recommend purchasing from Annie bing online. Horrific customer service. My product got lost in transit and when it finally arrived it didn’t suit. I returned but as it was over 14 days (due to it being lost in transit) I didn’t get a refund.

Had a fantastic experience with them. Fast shipping and excellent, efficient and very friendly customer service (Clara). Nice quality shirt too. Don‘t understand the bad reviews. Their classics collection is very good quality.

I bought their eva tank and it fit wonderfully! Arrived timely and loved the expandex material which allows me to wear it without a bra. I live in Santiago, Chile and I had no problems whatsoever!

Purchased a T-shirt which cost £90 + delivery. The quality is horrific. It was a cotton T-shirt and the material is paper thin and would rip easily when washed. I actually thought the item was faulty due to the quality. I am utterly shocked how a ‘luxury’ retailer can sell a T-shirt of such bad quality. You would get better in primark..

Truly the worst fit I have ever put on my body and I've tried multiple items. I have no idea how they position themselves in the luxury/high-end market.

Don't buy from this brand! This is just the worst experience and they just rip you off. I bought two tanks with them, the first package got lost, they resend the same order but one tank was already sold out, so I needed to wait another 3 weeks after I placed my order and got charged for it. The resend order got send to a wrong address. So one lost package, and one order to a wrong address. Received my order after more then 3 weeks. I returned one tank (3 weeks ago!!!) and still waiting for my refund, seems like they wanna keep my money like they did with many other costumers.

Returned a pair of jeans to Anine Bing Europe returns address in Belgium, at a cost to me of £16.60, posted on the 28th May. It is now the 19th June and still no refund??? I have provided a tracking number and can see the items are with customs in Belgium and have been there since 1st June. There is nothing I can do. I see this is an ongoing issue with Anine Bing. If I can prove I have returned the item and provided proof surely I am entitled to a refund?

I should have looked at these reviews before purchasing as there’s clearly an issue with the Anine Bing EU shipping process. I bought over £500 of items in the sale over two weeks ago, none of which have yet arrived. I emailed the “concierge” and received a Hermes tracking ID which turned out to be invalid. When I wrote back via their (useless) online chatbot and an Instagram DM saying that at this point I would just rather give up and have a refund, I received another email to say they “can’t do this as the item has been handed to the courier and shipped”. They’ve provided me with absolutely no evidence to prove that this is the case. I think they are covering for a warehouse stock issue but there’s zero communication or transparency so who knows.
I’m now waiting for them to find out exactly what has happened. I’m totally over it. What awful customer experience and pathetic control over their logistics for a company who positions themselves at the premium end of the market! Never again will I buy from Anine Bing - and I say this as someone who bought from her original collection around 8 years ago. There’s been a clear loss of control in return for quick growth and profit in recent years.

I wish I had seen these reviews before purchasing from the online EU store as I am incredibly unimpressed. On the 17th March I purchased the large saffron tote back for €218.30 including delivery. Other than my confirmation email about the order, nothing came through regarding the delivery. I followed up by emailing their concierge who said due to Brexit there has been a delay and they sent me a tracking number for Hermes, which confirmed that the order hadn't made it to them yet. Literally that same afternoon, a UPS delivery arrived at my door, with a £57 brokerage fee for me to take the order which I have refused and the parcel left with the courier. I've contacted the concierge in the hopes for a full refund. I am appalled, there is no excuse for this poor customer service from a luxury brand.

Every time I checkout with Klarna during their sale my order either gets cancelled due to out of stock or pretends the package is ready for shipment then claims later package is lost by fedex. I’m very familiar with fedex/ups, we use them to ship out our products. they’re tracking system is pretty good about when they accept packages. Fedex clearly said on their tracking system package was not received by the shipper, once it’s received delivery date will be updated. So I noticed this constant trend and decided to checkout using other payment method during their sale. Lord and behold I got my shipments literally two days later. I live in Los Angeles so most of their items get shipped out Commerce (local city). I contacted anine bing concierge and asked them why does klarna purchases always get cancelled through Klarna every time during your sale. They totally ignored my question and talked about how they need to contact the warehouse to figure why the package was not shipped. One month later no word and I contacted again about my order and they just issued me a credit saying package was lost. My assumption with this Klarna takes a portion of their sales so anine bing will pick and choose which payment method they want to accept. Klarna purchases will be the last to be picked especially during their sale since they make no profit. Be aware! Has this happened to anyone else?!! I love her style but reading people’s reviews and seeing how bad they’re customer service is, I might just stick to allsaints.

Love the concept, but thought the original pricing was too expensive for lesser known designer (not Gucci, YSL, etc.) so was excited to shop the sale. Purchased lovely mint green pumps that never showed up, after some runaround, they ended up refunding me; which was a bummer, because I really wanted the shoes:( the other items I ordered, a cami and jeans were both incredibly small, but with their no return policy on sale items I’m stuck with $200+ dollars of clothes I can’t wear :/ overall, I wasn’t too happy. I’d rather buy from Zara/All Saints and stick with reputable designers for shoes.

Purchased items in the sale over 3 weeks ago. No updates on delivery. No delivery. No communication from their ‘concierge’ to any emails I have sent. So nearly £200 out of pocket and nothing to show for it other than an email saying ‘make room in your wardrobe’. No idea how to begin getting my money back when no one responds to email.

Sale items on the website are final sale only - returns and exchanges not allowed, even for credit.

1) Is this even legal in the EU? Shouldn't there be 14 days Widerrufsrecht for all items purchased online from a commercial store?

2) It's one thing to enact final sale on an item you buy in the shop and inspect before purchase, it's another to do so for items purchased online sight unseen and that you don't know if it arrives in good quality.

I don't know a single other brand that does this, not even high street, let alone designer. Shame on you.

I should have read the reviews before buying on the website... I was completely ripped off by this company. I bought an Alice Bag (worth approx. 500GBP) and it was faulty and of poor quality. It's a joke considering they call themselves a luxury company - I could get a better bag at Zara for 50GBP. But what followed afterwards was just unbelievable. The customer service ignored me for weeks and I had to send out several emails and cc in the actual Anine Bing (CEO). I then received a voucher of 25GBP which is just insulting. I literally lost 500GBP on a trashy bag and a company without standards or morals. Please don't waste your money on them... I used to love them for their designs but now I regret spending any penny on them and I'm so disappointed. The company will not survive for long if they keep scamming people and treat their customers so badly. And rightly so!