ANINE BING Reviews 

Awful customer service ordered a top on 11 july still waiting!! Wont reply to emails stay clear of this overpriced brand who do not care about their customers

Absolutely the worst customer service. Would never buy from them again.

Worst customer service I’ve experienced. Purchased during sale and my tshirt arrived with a huge hole in the middle. They couldn’t offer to send me a new one as they were out of stock. I was offered to send it back for a refund or a 10% refund to keep it. I escalated it as I didn’t have time to return it and they would only stick to 10%. Took two weeks of back and forth emails and I still end up paying $89 for a faulty tshirt. Absolutely disgusted.

Bought a jacket that was a bad fit - very boxy and sleeves too long - unable to return due to sale no refund policy - company should at least offer a credit. The jacket cannot be worn due to poor quality - will not order again from AB

2nd review

I was contacted by Anine Bing following this review & offered sincere apologies & advised that I could absolutely return items that did not fit & there were return details attached. I will wait to see am I refunded & if I am I will most definitely advise publicly of same.

I have given 1star as I can’t put up a review unless I gve a star but if I could I would give it a -10. I had purchased various items online during the sale including 2 of the same trouser types in different sizes assuming I could return which trousers didn’t fit…neither of them fitted & were way to big even tho I’m not much smaller than models sizes. I was getting no reply to the concierge & now reading the reviews I have discovered that items bought on sale cannot be returned I am STUNNED!!! I am now left with about 500e worth of clothes that don’t fit & honestly am disgusted. I will never purchase from this company direct again as mentioned in the reviews there are to many really top quality sites like net a porter & matches that offer an excellent customer service. I now know why my emails were not replied too & will not be replied too so going forward I will tell anyone & everyone I know how disgusting the service is & that there are no consumer rights which I honestly thought was not legal. NEVER AGAIN ANINE BING your company is a disgrace!!

Never ordering here again. I am waiting for 5 working! days if not longer for a return label, it is ridiculous. Concierge is not coming back to me on the question to explain what takes so long. I cannot believe service like this is still possible nowadays. I would rate -5 if I could. I would not order again ever, which is a pity, styling is nice.

I wish I had checked this page beforehand. For a well known brand it didn’t cross my mind.

For all future buyers beware. Sale items are not returnable!! When I emailed to try and return a couple of items they informed me of this and told me they “did our very best to make this information as visible as possible during the shopping experience”. This is rubbish, firstly on the product pages themselves there is a link that says “Free Shipping + Returns on All Orders” - bit misleading then. Even when you then click on this nowhere does it say about sale items being non-refundable. It is hidden in the FAQs in a totally separate area and isn’t linked or referred to by any of the product pages, the returns policy page or during the check out process.

On top of this one of the items was damaged with the stitching coming loose which doesn’t say much for the quality.

Doubt they’ll be bothered they have lost one customer but I won’t ever be shopping there again and will warn everyone against them.

If I can get zero stars I would.

I've been buying frequently from the boutique and as much I love the brand unfortunately this is it.
I've purchased something online (full price item) during the sale period and I was certain the item will get sipped from Sydney and NOT from LA. I've located the same item in Paddington boutique and wanted to cancel online order and repurchase from the store as I am going overseas away next week and wanted to take it with me and few emails back and forth to concierge and they are unable to cancel it even I won't be able to collet the item due to being overseas for 2 month and the item will get back to the sender anyway ...Disgusted - I've change my mind - I will spend my money elsewhere - won't be repurchasing ...if they don't know how to look after the customers they will loose their business...

Unfortunately I have to agree with many of these reviews. I have been a frequent buyer online for Anine and have never had a problem with sizing before. I bought a dress on sale for my daughter who is a standard medium in the line and the dress fit except it was too short to be a dress. She is 2 inches shorter than the model and the length measurements for the dress is the same for an xs as for a medium which makes no sense and doesn’t account for height changes when sizing up. I asked concierge if I could exchange it at my cost completely both ways as they still had large available but they said no with no exceptions. I also suggested that they make the sizing clearer as it’s too short to be worn as a dress but they didn’t respond to that. It’s disappointing that they don’t make any concessions for items on sale. It’s likely why there are so many products still available a week to two weeks after the sale has even begun. They lost 3 customers as a minimum over something that wouldn’t have cost them anything. It’s too bad but with so many great companies like Revolve and Net-a-Porter who have amazing customer service this one won’t be getting my money again.

Can’t get through to customer service. They keep ignoring my emails.
Took my money 3 weeks ago, still haven’t received my order.

If I could give this company less than one star I would. I was initially denied a faulty garment return, (I was bizarrely informed that because the item was bought in the sale I couldn’t return it faulty or not) however when I quoted consumer law they reluctantly agreed to a gift card refund if I returned the item at my own expense. I returned the item thankfully using signed for recorded postage because my return was lost, this is despite it being signed for at the address they provided. I chased my gift card return with no helpful resolution - continually being told my return was being verified - then communication stopped and only when I got PayPal involved and open a dispute did they resume communication and ‘as a courtesy’ refund my purchase. This company is the worst I have ever had the misfortune to shop with and after this experience I will never shop with them again. If you do shop here pay using PayPal and do not accept their complete nonsensical responses regarding faulty returns.

First company I've come across, where you have absolutely no consumer rights. No return or refunds possible if bought on sale. I have bought many items on several occasions. First time I have a claim on a 5 month old hardly worn sweatpant, the company says, that they only accept claims 3 months after. The threading in the fabric is simply falling apart. How can you as a company stand for still new hardly worn items can only be faulty within the first 3 months or it's a result of general use? (As the "Customer Service" / concierge informed me. In Europe, you have 14 days right of return on ANYTHING bought online, also sale, and 2 years right og claim if your product breaks. Anine Bing company is not operating within general terms because they are not a EU based company, so if you are from an EU country, pay attention to the terms being simply horrible and far from what is legal in EU. Next time, I will buy from a European company who will not screw me over when their clothes breaks...

One star because I love the design and can't give a review with 0, but they do deserve so.

I bought a few products. The quality does not match the price tag. It’s just a cheap clothing line with a luxury label. The customer service sucks. They do not even return the tax part if you order overseas in Canada. They ask you to claim the refund of tax from the Customs. Feel so disappointed. I will not purchase any more.

Two stars because the prints are nice! But that’s it ... the quality is so poor - it’s my second sweater that just “fell apart” and breaks at every possible place. With that kind of price and that poor of a quality you are sadly better off purchasing an H&M sweater. Such a shame ...

Not recommend! Poor customer service, not reply emails. The price for the bag keep changing. I purchased a Nico bag which was restock on 25/02/2022. Price is $475. It is hot sale item. Price drop to $470 on 26/2, $465 on 4/3, $460 on 5/3.

Pricy! Would not have been a problem if the quality was good BUT the sweather tore apart (multiple hones on the sleeve) after only a few washes.

I received the Tiger tee as a christmas gift and it was such bad quality. Contacted customer service that after some time sent me a new product. Inside the package there was a Kaia blazer(???) that should have gone to someone else. There was a confirmation paper inside with someone elses name on, but my husbands name was on the outside of the package. Contacted Customer service again who asked me to send this back. I sent the Tiger tee and the blazer back and they should have sent me a new tee by now. They don’t answer my e-mails anymore and they have taken 99 dollars from me for nothing!!!! This is serious and I wouldn’t recommend anyone buying from this company. I asked them for a discount since I have spent so many hours sending stuff back and sending Mails back and forth, for nothing. They don’t give discount and blame everything on the Covid situation. Anine Bing prices are too high for this! Will do a complaint to the responsible… what should I do more to get my new product or get my money back??

Never experienced such a bad customer service! Apparently they have zero quality control. Ordered a pair of jeans, the button holes were way to small for the buttons, they sent me another pair of the same jeans.
Again, 2 out of the 5 buttons are functional, please just let that ratio sink in for a second. As it was the same with the first pair, it clearly cannot be just a one-time occurence.
Because of their mistake, I had to pay the customs duties twice (100$!) and they refuse to refund me any of that money!
I love their clothes but never ordering again!

Do Not deal with this company, it's one of the worst, the other one is Cettire, I bought something on sale in wrong size, only ask for exchange, they refused and said it's policy.
Next time I ordered something but I changed mind right away and ask for refund, they refused and said because I bought on sale items, do not order anything from this company anymore no matter how cute their items are

Quality is poor, sweaters look awful after washing (even hand wash). And the online service is the worse. Returned some stuff a month ago, still waiting for the company to respond. I have send them a message a few times, but the communication is very bad.