Ancestry.co.uk Reviews 

9,458
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,221 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform easy to search for ancestors, build family trees, and explore helpful DNA resources. People appreciate the vast amount of historical records available and the straightforward tools that make research engaging and enjoyable. However, some customers also noted frustrations regarding unexpected subscription renewals and difficulties reaching support when assistance was needed. Reviewers additionally mentioned that family history hints can occasionally be inaccurate, requiring careful cross-checking against other genealogy sources. A few users also experienced ongoing challenges with account management and complex navigation features on the website.

What people talk about most

User experience

Customers had ambiguous experiences with user_experience, noting both helpful features and significant... See more

Product

Reviewers highlight ambiguous aspects of product, showing both strong appreciation and significant... See more

Website

Users describe ambiguous interactions with the website, highlighting mixed experiences. On one hand,... See more

Subscription

Reviewers mention negative feedback about subscription, highlighting unexpected automatic renewals and... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more

Company replied

Rated 3 out of 5 stars

Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more

Company replied

Rated 3 out of 5 stars

Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more

Company replied

Rated 4 out of 5 stars

I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


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3.6

Average

TrustScore 3.5 out of 5

9K reviews

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3.6

All reviews

(9,458)

1,322 reviews in the last 12 months

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Rated 3 out of 5 stars

I keep getting the samehints that I all ready…

I keep getting hints that I all ready have, much off which I found externally from Ancestry.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We're sorry to hear this has been your experience with our hints system! If you'd like to reach out to our support team, we'd be happy to investigate this for you. We've linked our contact details below. Thanks for your patience!

https://support.ancestry.com/s/contactsupport?language=en_US

Rated 5 out of 5 stars

An MP ancestor from 650 years ago

I have been researching family history for around 25 years. For most of that time Ancestry has been my main source of information. Recently I identified an ancestor called John Burgoyne born in 1360. He was my 15 times great grandfather. We all have a quarter of a million 15 times great grandparents. So we all have very interesting ancestors. It just needs research, mostly with Ancestry, to find them. John Burgoyne was a lawyer and four times member of parliament for Cambridge - a "knight of the shire", who did legal work for Richard II. Apart from that, thanks to Ancestry DNA, my wife recently found a long lost first cousin living in Sydney Australia. They now regularly correspond

1 March 2026
Rated 4 out of 5 stars

Generally the process of locating…

Generally the process of locating ancestors is fairly easily but sometimes the records you need just aren't there. If you hit a brick wall just keep searching, I recently knocked down a 5 year old brick wall

21 September 2025
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Timothy. Thanks for your recent review. Congratulations on breaking through that 5-year brick wall! Persistence is everything in genealogy, and there is no better feeling than finally finding that missing record after years of searching. Thank you for sharing your success—it's a great reminder to other researchers to keep digging!

Rated 4 out of 5 stars

Be careful who you share your data with

In my opinion I think Ancestry is the best family tree search site of them all, But it is still full of mistakes probably less than the others but be very careful , check and check again for the facts, send for certificates don't rely on others for data, also if someone has thousands of people on their tree they have just copied from someone else, keep your tree private...

12 August 2026
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Reply from Ancestry.co.uk

Hi John. Thank you for such a thoughtful review and for sharing your wisdom with the community! You hit the nail on the head: while we strive to provide the best tools and largest database available, true genealogy always comes down to double-checking primary sources, verifying official certificates, and treating online trees as clues rather than absolute facts. Keeping your tree private while you verify your research is a great strategy, and your advice to "check and check again" is something every researcher—beginner or veteran—should live by!

Rated 4 out of 5 stars

I have used Ancestry in conjunction…

I have used Ancestry in conjunction with Family Tree Maker for many years. The functions perform well, the map does need updating as dies the inbuilt browser. As with all family tree applications, you need to be aware of users adding incorrect data.

11 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Alan. Thank you for being such a long-standing user of both Ancestry and Family Tree Maker! You bring up a vital point that every experienced researcher knows: cross-referencing primary sources is essential when evaluating member-submitted data.

We also hear your feedback regarding the integrated features within Family Tree Maker. Since Family Tree Maker is developed and maintained by Software MacKiev, we work closely with their team to ensure seamless syncing with Ancestry, and we will pass your notes about updating the built-in browser and mapping features directly to their development partners. Thank you for taking the time to share your insights with the community!

Rated 5 out of 5 stars

Intricate web of historyWe’ve found out things which had…

We’ve found out things which had remained secrets for years and would never normally have found out without Ancestry research tools.
The DNA aspect has also confirmed our link to Ancestors which normally would have been impossible to prove. EG A gg grandmother born out of wedlock , no father on birth certificate, yet my links to others on DNA proved who the father was- incredible. Unfortunately the family links to this story led to historical record of a “rogue” section of our family who were deported to Australia for various crimes.
What an intricate web lies in our history- good , bad and sad.

10 August 2026
Rated 5 out of 5 stars

Finding a wonderful brother

I found out such a lot I uncovered brothers that I didn't know I had which was a shock, it was a shock to my brother as well but a very pleasant one, we visit every year we have know idea what went on with our parents but so pleased we found each other

17 August 2025
Rated 4 out of 5 stars

interesting

prepare for a journey back in time, not everything is a bed of roses, there will be nice things and bad things, so , unless you are prepared for some shocking details, don't dip your toes into the waters; it can be very addictive as you go further back amd families are bigger, like 10 or more children. have fun!

20 July 2026
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Reply from Ancestry.co.uk

Hi Tony. Thanks for your recent review. You captured the addictive thrill—and the raw reality—of family history research so perfectly! Getting hooked on going back generation by generation is half the fun, but you definitely need a tough stomach for those massive 10+ child households, surprising family secrets, and missing record gaps. Thank you for sharing such a great, realistic warning for fellow researchers; it really is an incredible journey once you dive in!

Rated 2 out of 5 stars

Used to use Ancestry all the time but…

Used to use Ancestry all the time but year after year the price increases make using it just unsustainable. They have had thousands of pounds off me over the last couple of decades and this years price hike was a step too far. Shop around, there are other equally good sites available for less than half the price!2

12 August 2026
Rated 4 out of 5 stars

Easy to use.

I have used ancestry for a number of years and find it easy to navigate, however there are some collections missing which other companies have. It makes it difficult sometimes to verify information.

5 April 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Elizabeth. Thank you for being a long-standing member with us and for sharing your honest feedback! We are glad to hear that you find the platform easy to navigate, though we completely understand how frustrating missing record sets can be when you are trying to verify your research

Acquiring, digitizing, and licensing global archives is an ongoing effort, and access to specific historical collections often depends on agreements with individual archives, governments, and repositories. That said, expanding our record coverage and bridging those gaps remains a top priority for our content teams.

We take requests for missing collections very seriously. If there are specific record sets or regional archives you would love to see added to Ancestry, please feel free to share them with us through our online feedback form or customer support. Insights from experienced researchers like you are invaluable in helping us prioritize future record acquisitions!

Rated 5 out of 5 stars

Ancestry is like one of the family

Ancestry is quick and easy to use and works on the go so wherever I am I can add something new or check-in on one the thousands of people in my trees using my iPhone. That’s why I’ve stayed with it. It’s like one of the family now.

12 August 2026
Rated 4 out of 5 stars

I like Ancestry

I like Ancestry, however as a person living on a pension, I struggle with the cost of things. I realise that there has to a cost involved but I think it is quite expensive. Maybe the price points could be tweaked somewhat to make it more attractive. I'm sure I would do more if it were less costly. I was disappointed in the DNA result, it was far too generic and did not tell me anything I did not already know. With Scots ancestry I was hoping for something more.

12 August 2026
Rated 5 out of 5 stars

No two months are ever the same with…

No two months are ever the same with Ancestry, who are constantly adding new records to the site, enabling you to add more information to each ancestor's record. I tend to log on most days and can see quickly what has been added, and the tips can be fascinating, even though sometimes in the multi thousands, but containing many nuggets.

10 June 2026
Rated 5 out of 5 stars

The Satisfactions and Surprises of Family History.

Well I can honestly say that Ancestry has been a fantastic and major help in finding out the history of my family. The amount of detail, and how it has increased, is amazing. I am a Bristolian and knew my family on both sides had long links with the city but a recent family gathering made me prepare a tree and going back to the late 1600’s in some cases the family group was from Bristol or no more than twenty miles away. There was one major exception on my mum’s side where my paternal great gran, whilst born in Bristol, the family came from Cork and a significant element of Irish DNA. The family came over in the 1850’s and I assume a direct reaction to the famine. Another surprise my best mate at school and who lived on the other side of Bristol I found was a cousin of my cousin whose ancestors were linked by mining communities on the eastern edge of the city in the 1800’s and their great great grandfather had been sent to Melbourne as a convict in the 1840’s, he stole glassware and other items from a chapel in a village my cousin lived in for 40 years.

12 August 2026
Rated 5 out of 5 stars

Brothers from other mothers

Brothers from Other Mothers

I was dragged up in the 1950’s in Crawley, Sussex & my first day at Hazelwick Secondary Modern School in September 1959 was next a guy called Robert (Bob) Batey, We got on well & became firm friends for the rest of our schooling. We were both in the Scouts & both loved football. I left School in October 1964 to join the West Sussex Constabulary as a Police Cadet & was posted to Shoreham. Bob stayed on for a further year & then joined a Crawley Bank. On completing my Training I was posted to Bognor Regis, & lost touch a bit with Bob. I received information that Bob had switched careers in 1969 & had joined Sussex Police & was at at Sandgate Police Training School in Kent & I asked him to let me know where he was going to be posted. Sussex by now had amalgamated all five Force in the County to one which was now the Sussex Constabulary. The call from Bob came through & he told me he had been posted to Bognor Regis & that he was on ‘A’ Section, which was my section. Needless to say I put him through it a bit baptism on his arrival. But despite that we remained good mates & he was our Best Man when I married in 1971. On marriage I was posted to Brighton as I had waived my rites to remain in West Sussex. Bob & our careers never crossed from then on. As Bob was mainly a Special Branch Officer & I was mainly a Drugs & CID. On retirement in 1996 I started to look at my ancestry & found out, out of the blue, that my Great Grandfather was a Met PC in 1888 in Whitechapel (Jack the Ripper time & area). I did some research & found his warrant numbers, collar number etc., but he did not complete his service & left without a pension. My father knew nothing of this. End of story or so I thought?

As Bob is 3 days older than me I thought I would have a look at his story & he always told me he was an Essex Boy!! So imagine my shock when I found that HIS great Grandfather was an Acting Sergeant in the Met at the same time as my Great Grandfather, the difference being he nearly served all his time, but went out on the sick with a pension but sadly lasted 5 days after retirement & dying. Sad or what. Bob again knew nothing of this & was as surprised as I was. He’s still my Best mate now to this day. Hence my headline.

12 August 2026
Rated 5 out of 5 stars

Ancestry helps to make family research easy

I love the way the family tree is arranged on Ancestry and the way you can switch between horizontal and vertical is really helpful. Each person's profile page is also beautifully arranged in a very logical and helpful way. Ancestry keeps adding / rearranging features and I hope that, in the long term, this will not make the site too cumbersome and fiddly.

12 August 2026
Rated 4 out of 5 stars

This is quite addictive

This is quite addictive, Researching my family and my husband's . It can be revealing. I would say you have to be careful and where possible double check when information has come from someone else looking into the same family and don't take it for granted they have the correct information, this half the fun and if it feels wrong it probably is.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi there. You have captured the true spirit of genealogy so brilliantly! That "addictive" feeling of uncovering revealing family stories is what keeps us all hooked, but your advice about member-submitted trees is spot on.

Trusting your gut when something "feels wrong" and taking the time to double-check sources yourself is what separates a good tree from a great one—and as you said, doing the detective work is half the fun! Thank you for sharing your experience and wisdom with the community, and happy hunting as you continue researching both sides of your family!

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