Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
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Review summary
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Reviews shaping this summary
Although we had an excellent service we feel a little disappointed that we referred a new customer to Amplifon and have never received the promised promotion voucher. We have chased this up on three... See more
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
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alreadyave earring aids from Amplifon
alreadyave earring aids from Amplifon so when the wife decided she needed a pair l had no hesitation in suggesting Amplifon simply because ljaź Hussain derbybranch gave me gave me such brilliant after care,and of course my .hearing aidwhere first class as expected .The only shortfall is l expected the reward offered when you recommend someone
I.e my wife ..Irene.
24 April 2026
Unprompted review
Reply from Amplifon UK
Dear Michael,
Thank you for your kind feedback and for recommending Amplifon to your wife Irene. We’re really pleased to hear that you’ve been so happy with your hearing aids and the aftercare provided by Hussain at our Derby branch.
We’re especially glad your experience gave you the confidence to suggest us again, and we truly appreciate your continued trust and support. We’re sorry to hear there has been a shortfall regarding the recommendation reward, and we’d encourage you to get in touch with the branch so the team can look into this and make sure it’s properly addressed.
Thank you again for taking the time to share your experience—it means a great deal to us.
Amplifon UK
Lack of integrity
I purchased hearing aids with Amplifon approximately 3 years ago for £3500 pounds which helped with my hearing loss and was informed they could be adjusted as and when required. I had my last retest early this year at my Kingston branch. Shortly after I was contacted to have a free trial with new hearing aids. I did this and though the new aids were an improvement in my present ones the price of £4500 seemed steep after so short a time after spending £3500 so I declined the offer. To my amazement shortly after a new range came out so I was pleased I had not gone with the offer. I contacted my audiologist at the Kingston branch who said they were unaware of this new range at the time of my last trial. I found this hard to believe and emailed Customer services for explanation. I have had no response from my Kingston audiologist or customer services even after several chasing emails.
24 April 2026
Unprompted review
Reply from Amplifon UK
Dear Ray,
Of course — here’s a more neutral, less “accepting fault” version while still being professional and empathetic:
Thank you for taking the time to share your feedback and for outlining your experience in detail.
We’re sorry to hear that you’ve been disappointed with the communication following your recent trial and enquiries. We understand how frustrating it can feel when expectations around timing, product updates, and responses are not aligned, particularly after being in contact with our team over a period of time.
In terms of hearing aid technology, new ranges are introduced periodically as part of ongoing product development, and availability or awareness of upcoming releases can vary at the time of individual appointments or trials.
That said, we do take your comments about follow-up and communication seriously, particularly regarding the responses you’ve mentioned from both the branch and customer services. We would expect these enquiries to be acknowledged and handled in a timely manner.
If you are willing, we would appreciate the opportunity to review your case further and ensure it is fully followed up by the appropriate team. Please do reach out with your details so this can be looked into for you.
Thank you again for your feedback.
Amplifon UK
I was treated with politeness care…
I was treated with politeness care honesty plenty of time for me given all the information no hard sell very impressed
15 May 2026
Unprompted review
Reply from Amplifon UK
Dear Chris,
Thank you for taking the time to share your experience. We’re really pleased to hear that you were treated with politeness, care, and honesty, and that everything was clearly explained without any pressure. It’s great to know you felt given plenty of time and support throughout your visit. We truly appreciate your feedback and are very glad you were impressed with the service.
Amplifon UK
I am thanking the Amplifon uk how they…
I am thanking the Amplifon uk how they deal with my case, I met a honest person who welcomed me nice and it was very fantastic test
14 May 2026
Unprompted review
Reply from Amplifon UK
Dear Adeeb,
Thank you for your kind feedback. We’re really pleased to hear that you felt well looked after and that your experience with us was so positive. It’s great to know you were made to feel welcome and found the hearing test to be a fantastic experience. We truly appreciate you taking the time to share your review and your trust in Amplifon UK.
Amplifon UK
A pleasant experience
The young lady named "Sunday" was very helpful. Imdid appointment it.
19 May 2026
Unprompted review
Reply from Amplifon UK
Dear Valerie,
Thank you for your lovely feedback. We really appreciate you taking the time to share your review and look forward to supporting you again in the future.
Amplifon UK
Reply from Amplifon UK
Dear Mr Coe,
Thanks so much for your kind words! We’re really pleased to hear you found our team helpful. We appreciate you taking the time to leave a review and hope we can support you again in the future.
Amplifon UK
I had my Hearing test done at Amplifon…
I had my Hearing test done at Amplifon and very good service by the staff which gave me result straight away.
14 May 2026
Unprompted review
Reply from Amplifon UK
Thank you for your kind feedback. We are delighted to hear that you received very good service from our team and that your hearing test experience was smooth and informative. We appreciate your support and look forward to assisting you again in the future.
Amplifon UK
just been to stockport from wigan was…
just been to stockport from wigan was full of nerves but when i went in Lisa the audiologist made me feel so relaxed had all the hearing tests and came out with exactly what i wanted,the service was the best i have had ….fantastic service look forward to the follow up .would definitely recommend them
18 May 2026
Unprompted review
Reply from Amplifon UK
Dear Lawrence,
Thank you for taking the time to leave such a wonderful review. We are pleased to hear that Lisa helped you feel relaxed and comfortable throughout your appointment. It is fantastic to know you were happy with the service and the outcome of your visit. We truly appreciate your recommendation and look forward to seeing you again at your follow-up appointment.
Amplifon UK
My ears were thoroughly checked and a…
My ears were thoroughly checked and a hearing test carried out. Unfortunately the selection of hearing aids that I liked were too expensive for me so I am trying to sort the problem out.
14 May 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Lewis,
Thank you for your review. We are pleased to hear that you found your hearing assessment thorough and informative. We understand that choosing hearing aids is an important financial decision, and our team is always happy to discuss suitable options and support wherever possible. Please do not hesitate to contact us if we can assist further.
Amplifon UK
Great first experience
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything and explained to me the results and showed me on the screen the difference in both ears he was very good. The service and staff was excellent
13 May 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for your lovely feedback. We are delighted to hear that your hearing test was thorough and clearly explained throughout. It is wonderful to know that our team made you feel comfortable and well informed during your visit. We truly appreciate your kind comments about our staff and service.
Amplifon UK
I was given a very thorough test
I was given a very thorough test. Mr Stuart was very professional but friendly. I would recommend anyone to go to Amplifon.
13 May 2026
Unprompted review
Reply from Amplifon UK
Dear Pam,
Thank you for your kind review. We are very pleased to hear that Mr Stuart provided you with a professional and friendly experience. Your recommendation means a great deal to us, and we appreciate you taking the time to share your feedback.
Amplifon UK
The Audiologist was excellent.
The Audiologist was excellent.
The decisions arising are not least of a financial nature as funds are those of a pensioner and hence limited.
14 May 2026
Unprompted review
Reply from Amplifon UK
Thank you for your feedback. We are delighted to hear that you found the audiologist excellent and the appointment helpful. We completely understand that hearing care is an important financial consideration, and our team is always available to discuss the most suitable options for individual needs and budgets.
Amplifon UK
Reply from Amplifon UK
Dear Anthony,
Thank you for your review. We are pleased to hear that you found your appointment thorough and informative. We appreciate your feedback and look forward to welcoming you again in the future.
Amplifon UK
Extremely pleasant
Extremely pleasant, made me feel very comfortable.
Surprised me with a nice cup of tea. Definitely recommend.
13 May 2026
Unprompted review
Reply from Amplifon UK
Dear John,
Thank you for your kind comments. We are delighted to hear that you felt comfortable and well looked after during your visit. We are glad the small touches helped make your experience enjoyable, and we truly appreciate your recommendation.
Amplifon UK
The lady that did my hearing test was…
The lady that did my hearing test was experienced and yet friendly. She was also polite and caring. The test included sound and also hearing tests and made me realise how much of ordinary conversation I am missing. The whole atmosphere was relaxed Unfortunately as a OAP I can't afford the cost of decent hearing aids using the latest technology. Thank you for your time.
6 May 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Wilson,
Thank you for your thoughtful review. We are very pleased to hear that you found our audiologist friendly, professional and caring. It is wonderful to know the appointment helped highlight your hearing needs in a relaxed and supportive environment. We understand your concerns regarding the cost of hearing aids and appreciate your honest feedback. Thank you again for visiting us.
Amplifon UK
Caroline was very friendly and…
Caroline was very friendly and professional. No sales push and very thorough.
12 May 2026
Unprompted review
Reply from Amplifon UK
Dear John,
Thank you for your lovely review. We are delighted to hear that Caroline provided a friendly, professional and thorough experience without any pressure. Your feedback is greatly appreciated, and we are pleased you enjoyed your appointment with us.
Amplifon UK
I was made to feel comfortable and…
I was made to feel comfortable and actually enjoyed the experience
9 May 2026
Unprompted review
Reply from Amplifon UK
Dear Robert,
Thank you for your kind feedback. We are very pleased to hear that you felt comfortable throughout your appointment and that you enjoyed the experience. We appreciate you taking the time to share your comments.
Amplifon UK
Disappointing experience turned around
I have had a set of hearing aids from Amplifon for two years now, and unfortunately, till now, the experience has been disappointing.
However, two days ago I had a review with an audiologist called Victoria in Chester and it changed things completely. She was knowledgeable, helpful and understood my problems straight away. She was also sure that everything could be sorted and had a plan of action immediately. In less than a week, everything is so much better - I can listen to music again without having to use headphones, and watch TV without turning the volume way above everyone else's comfort zone. I am really grateful for all that she has done to help me.
11 May 2026
Unprompted review
Reply from Amplifon UK
Dear Liam,
Thank you very much for sharing your experience. While we are sorry to hear that your earlier experience did not meet expectations, we are delighted that Victoria was able to make such a positive difference. It is wonderful to hear that her knowledge, understanding and clear plan of action have already improved your hearing experience so significantly. Your comments will mean a great deal to Victoria and the team, and we truly appreciate you taking the time to leave such thoughtful feedback.
Amplifon UK
Excellent Service
Thorough examination by the audiologist and a detailed explanation of my hearing issues
8 May 2026
Unprompted review
Reply from Amplifon UK
Dear Colin,
Thank you for your wonderful review. We’re delighted to hear that our staff made you feel supported and that you found the experience clear, patient, and reassuring throughout.
Creating a welcoming and supportive environment where all questions are answered is very important to us, so your feedback means a great deal. We truly appreciate you taking the time to share your experience.
Amplifon UK
Very Good Experience
The staff were excellent, patient and affirming. The experience was well conducted and everything was made very clear, all questions answered. A good supportive environment.
7 May 2026
Unprompted review
Reply from Amplifon UK
Dear Alan,
Thank you for your kind review. We’re really pleased to hear that you found our staff excellent, patient, and supportive, and that everything was clearly explained throughout your experience.
It’s great to know you felt comfortable asking questions and that the appointment was well conducted in a reassuring environment. We truly appreciate you taking the time to share your feedback.
Amplifon UK
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