Audika Reviews 

22,747
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,943 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, providing clear explanations and making them feel at ease during thorough tests. Many highlight the exceptional service, noting the personalized approach and the significant improvement in their hearing and overall quality of life thanks to well-adjusted devices. People appreciate the efficient process, from welcoming receptionists to expert audiologists who offer great advice without pressure to buy. However, some people mentioned dissatisfaction with the limited aftercare and repair processes, leading to extended periods without their hearing aids. A few other people also felt that trial opportunities were not always available, or that stock issues and pressure to purchase different models were present.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

User experience

Customers had positive experiences with user experience, consistently reporting that staff were professional,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their hearing aids,... See more

Customer service

Clients share positive opinions on customer service, praising the professional, friendly, and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more

Rated 5 out of 5 stars

Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

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4.8

All reviews

(22,747)

4,733 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

A highly efficient, prompt and most professional service carried out in a very relaxed manner and clearly explained at every point. I am most grateful. Thank you.

29 June 2026
Rated 5 out of 5 stars

Hidden Hearing

Very professional staff everything explained clearly and refreshments offered upon arrival.Time taken to make procedure easy to follow.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The audiologist was great the…

The audiologist was great the receptionist was great ,What more can I say.
The audiologist( Waleed Rizwan) at Hidden Hearing says everything: clear explanations, step by step guidance, no rushing, and then that instant transformation when the hearing aids went in. Four years waiting on the NHS is a long time to live in limbo, so finally getting proper support It feels like someone opened the world back up again.
That moment when sound comes back — birds, voices, footsteps, even the little things I forgot That I was missing — it hits you right in the chest. It’s not just hearing; it’s reconnecting.
And going back for the fitting, with the same level of care and professionalism, just seals the deal. I was clearly looked after properly. It’s wonderful that I have got the quality of life back. A proper wow factor indeed.

29 June 2026
Rated 5 out of 5 stars

Hannah was very helpful and explained…

Hannah was very helpful and explained everything in detail, about the difference between the NHS device and the premium device that was on offer.
The tests and differences I was able to hear was great.
However, the cost is quite high, and as I am waiting for further tests on the NHS regarding my Tinnitus I have put on hold my decision.

25 June 2026
Rated 5 out of 5 stars

Very welcoming place

Very welcoming place, they make you feel comfortable while waiting in a nice and bright space. Rosie is a great professional, she explains the whole process with details and with a big smile on her face. Lovely experience.

30 June 2026
Unprompted review
Rated 2 out of 5 stars

Scam

Started well with your agent coming as a home visit, then quoted over £6000 for hidden hearing aid, absolutely ridiculous sum of money, told you can come into store to try but have to pay upfront to trial
Complete rip off

28 June 2026
Audika logo

Reply from Audika

Good afternoon, Mr Conibear,
Thank you for your feedback. We are sorry to hear that you were disappointed with the recommendations and pricing discussed at your recent home visit.
We understand that hearing aids are a significant investment and appreciate that you felt the options presented did not offer the value you were looking for. Our aim is to always provide a personalised service based on individual hearing needs, with no obligation to proceed.
We appreciate you sharing your comments, if you would like to discuss further, please contact our Customer Services Team who would be happy to help.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

EAR TEST

Went for ear test, she was honest about treatment I would need. Had to go back for follow up, was only charged for original treatment. Have been there before, have found them to be very good at their subject.

12 June 2026
Unprompted review

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