AmiAmi English Reviews 

Ive bought a New Figure there.

I Received her Broken and was Talking to the the Supply.

They dont care.

I bought a Nendoroid a few weeks ago and chose the EMS shipping option but due to Covid-19 restrictions in my country, this would have taken longer to ship out. I asked to change shipping company to DHL and I got an immediate response. After changing shipping company, my package arrived not even a week later. Lovely customer service and the Nendoroid I ordered came in great condition. I also got a small art print with my post. I would definitely be purchasing from them in the future, especially after Covid-19 restrictions are lifted.

Believe me or not, I've been an Amiami costumer for about 7 years. However, as new options appeared, I've stopped for a while. Recently come back and they gave me shipping method that was not available.
To this day, I don't understand how amiami does not have shipping methods and their prices available at time of order, like decent stores do.
How can they receive payment for an shipping option that's unavailable is also beyond me.
They said I needed to wait 2 weeks for a refund, for their own mistake. If shipping isn't available then maybe don't give that option to costumer, with shipping price and everything, so they can pick it up, and take 4 days to tell them it'll take 2 weeks to refund. They won't take extra money for another shipping method, and you've to go 2 weeks without money or shipment.
After the refund, I don't want to have anything to do with them. They can ban me, those are simple situations that could be avoided. I don't want to deal with this, I don't have to. Nowadays there's so many options of online anime stores and proxies, why deal with a company who does not have costumer care, won't do a good job, and also seem to threaten everyone, even if they literally lost their jobs and can't pay for a pre order. Yes, it sucks as a seller. But be human and put yourselves in the buyer's position as well.

And for those who were lucky like I was in the past, no, it's not always the costumer's fault.
Of course, there are costumers out there who refuse to pay taxes, who choose the wrong items and then want to change them, who choose untrackable shipment and then complain when it gets lost and not refunded - But - Even those deserve an explanation, help and not wait forever for an e-mail.
You also can't say it's a costumer's fault when amiami themselves even gets the shipping address wrong and then forces buyer to pay shipment back. I wish I'd read that review before, I wouldn't be in this situation now, I wouldn't have order from them in the first place. Those things shouldn't but do happen, however, they should take their responsability.

AmiAmi is by far my favorite Japanese goode site. Excellent variety of figures and goods with reasonable shipping costs. I’ve seen people on here complaining about their customer service but so far they’ve always helped me with everything I’ve needed help with. Nothing but good experience here so far with 25+ orders completed on here (in just these last few months). Absolutely recommend.

Before ordering my item I needed to enquire them about certain things. At first they responded to my email quickly but then as I sent my second and third email I receive no answer. I got a email confirming my ticket for the emails but to this day still no reply. When I finally ordered I used the recommended shipping by them and by the time it had arrived to my country I was charged by customs because of the packaging being listed wrong. It might be a one of because its my first time ordering from them but I didn't have the best experience with customer service. Also with using the shipping that they suggested I was very disappointed that there was a customs charge.
Other than them problems my items came in perfect condition with no damage at all.

One of the best Japan based e-toy store. Offers a variety of collection of Japanese toy brands that one can find with a ton of shipping methods to choose from.

I have made very few purchases and pre-orders from them. From my experience they are a decent online store. If you want to cancel a pre‐order you pretty much have to ask for permission and the process is pretty complicated. The prices aren't that bad but there are other websites with better prices and shipping options. Purchasing things can be a mess because you have to wait one day or so to get a shipping quote and to do you have commit to purchase the items. Most websites will give you a shipping quote right away. The positive is that when you pre-order items you can leave your info and pay when it's ready to ship. From all the import websites Amiami has the best pre-order system.

Man, usually I don’t do random rants but I just love how Amiami is being super duper ungrateful and kinda rude to their customers. I’ve ordered SO many goddamn times at their website (more than 35 times throughout the years!!!), and for these very few times it came to my order getting cancelled, they’re threatening me to just block my account. Big time advice for you regarding your other customers: do not threaten them to delete their accounts while you can’t ensure the shipments of their orders during this current period. I have more than 8 orders waiting to get shipped while other businesses were able to presume shipping, even the low cost shipping ones. You better start acknowledging your loyal customers.

The worst costumer service i have ever had to deal with (and i have been buying stuff on aliexpress for years), i ordered 2 gunpla as a test to see how it's gonna go thru customs, after my money got deducted from my card i get a mail 2 days later saying my selected order type is not available and the order will be on hold until it's available again (They knew it's not available and still left the option as a selection when checking out,NO ETA given on when that shipping type will start again) after complaining and asking for a refund they canceled my order and closed my ticket without telling me anyting about my refund, i have been talking with support for more than 10 days now, TERRIBLE buying experience.

Like many people here I was customer of AmiAmi for many years, spending a good amount of money with them in the process.

However, after running into an issue with several packages being lost(Or possibly returned to them) during the Coronavirus pandemic I have encountered a customer service steeped in its own arrogance.

Be warned that AmiAmi have a policy of not accepting any sort of responsibility for any lost packages. They point in their terms and conditions to talk to them should something be lost, but after spending about two weeks and several emails pleading for resolution I was left with little choice but to open multiple Paypal Disputes.

Their policy is simply "Too bad, nothing we can do" and they expect you to accept this through fear of having your account closed. They are simply anti consumer and have a policy which goes against retail law in pretty much every country.

Be well aware that you are entitled to a full refund should your post not arrive. AmiAmi are simply incorrect and have not given their staff enough in the way of training to remedy this. If you've paid by Paypal just dispute and find a different store to shop at, there are plenty out there.

Rest assured they do not care about your custom. They do not even attach their real names when responding to emails and instead use "amiami" and address you by your account name rather than your first and last name.

The best advice I can give people reading this review is to hope, pray, that nothing goes wrong with your order experience. Because if it does, you're on your own. They do not care. Make no mistake, I say again, they do not care.

And yes, I now have a closed AmiAmi account. But I have no regrets. I will not accept being treated like garbage by the most uncaring customer service team I have ever encountered ever.

I've been buying for over a year from here, and are always my go to for pre-orders, their customer service is great, and they always get my orders sorted, and they've been nice about a few cancellations. Packaging is always great, and never had issues!

I'm not good for English but I'll try my best.

You know who I am because I just talk to your customer service Victoria and SS this day. I already spend for this WORST website more than 1 million THB. I guess they don't care about this because when I request for help about lost orders more than 10 orders. They decide to ignored me and told me all they can do is nothing. This is what I deserve hah?

Just let you know. When your country open. I'll coming for you and take back all of my money.

Was abit apprehensive about buying from them at first after reading some reviews but still did and it was excellent! The items come really fast (had preordered items + instock items) and the day after the preordered items were in stock and I made payment, the items were already shipped out! They also will give you a quote price with the cheaper yet super quick method of shipping and even allow you to change the method if you'd like.

When I received the items (only 2 days after it was shipped out) everything was packed nicely and nothing was damaged at all (They even use small pieces of cardboard to protect things like stickers and pack it by itself).

Overall a great experience and also love the fact that they allow preorders without having to pay for them items immediately! This is so helpful as sometimes I am afraid the items I want will go out of stock before I have money to pay for it but with AmiAmi's way of preordering I can rest assured I will get my items AND can save up for it!

pros (from my experience):
- really quick shipping and processing of orders
- everything is packed amazingly
- preordering is really good through the website
- items are cheaper than other sites

Have no cons from my experience but have read that if you cancel orders you might get banned, so as long as you do not cancel orders everything should be great!

Spent over 18,000$ with them and after harvey i lost everything...
then when i contacted them to my next 3 months of orders because i was broke.
they wouldn't and banned me, now that i have recovered and was trying to buy again they banned me again and said they would keep banning me because my last account was banned and i had been perma banned.
Soulless people but Thank God for 1999.co
i just order from them now because i dont really trust the other sites.

Good store until you run into a problem with them...the worst customer service, very rude , non-personal people. They address you by your email first letters. And then close your account without even talking to you. I've been their customer for 2 years and spent thousands of dollars every year and they treated me like a nobody. When they didn't deliver my last package for 2 months i had to ask for my money back they got mad and closed my account.

I ordered statue and it came within 3 weeks, quality is really good and it came in one piece so I'm extremely happy with it.

Great for serious figure collectors! Amazing selection too!

Their preowned section is really affordable aswell

As a figure collector, I always go to amiami before any other site, they have competitive prices and shipping options to my country.

I spend over 15 million JPY here over 3 years, the price is little higher than some page on Japan, but the service is BEST.

This site is by far the Best one from all the ones ive bought..

1. They have a Huge variety of products.
2. Their Custome service is pretty good.
3. Their prices are good (ones cheaper, other expensier).
4. They sell a few products in other languages like "english".
5. 3 Years of 100% Mint Products (Zero Damage/Broken products)

The only 2 things that could be better are:
1- Sell more products like Blu-Ray, Game Discs, Manga in English language.
2- The shipping prices are not logic always.. (Example: ive added smaller products to some orders and sometimes they increase more the shipping price than adding other products that are bigger or heavier, Weird right?)

But, despite that, this site is still the Best one...

PS: Also gotta say that they tend to use "very big" boxes for shipping orders... this is good to prevent damage in products, but sometimes they exagerate using big boxes for only keychains, A4 clearfiles or small products.