I bought an American Tourister Fast Forward suitcase and the first item arrived with internal defects. I requested a replacement, but unfortunately the second suitcase arrived with internal defe... See more
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Bought a bag with a tag on it stating"I fly for free". My first trip with it and I was asked to check its size and the bag did not fit! The wheels made the bag too long to fly free. Very disappointed... See more
Company replied
I am very disappointed to American Tourister's products. I had bought 2 items, Funlight Disney Spin 55cm, pink, and Bon air spinner 75cm, deep turquoise. Firstly the colour is a lot of deeper than I... See more
Company replied
recently bought an American Tourister memory foam neck pillow, and the experience was extremely disappointing. After opening the outer cover, I checked the foam inside and found multiple holes and... See more
Company replied
Company details
Written by the company
Discover the latest American Tourister Suitcases and Luggage. Locate a store near you or shop online and enjoy free shipment.
Contact info
United States
- www.americantourister.eu
2.4
Poor
507 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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I purchased an American Tourister bag…
I purchased an American Tourister bag and, after about fourteen months(warranty 3 year) the warranty was denied due to alleged mishandling. However, the damage occurred during normal use when the bottom rubbed against the floor, not from any misuse on my part. I am quite disappointed with the resolution and feel the warranty was not upheld fairly.
18 May 2026
Unprompted review
Reply from American Tourister
Hi,
Thank you for sharing your feedback, and we’re sorry to hear about your disappointment with the warranty assessment.
To help us review your case in more detail, please send your order information, photos of the damage, and any relevant warranty documentation to repairstatus@samsonite.com.
Our team will carefully look into your situation and come back to you as soon as possible.
Kind regards,
American Tourister Europe
Excellent customer service
Excellent customer service. I contacted them simply to ask where I could get a replacement wheel for my American Tourister luggage. Instead, they sent me 4 free of charge within a week, and it was very easy to replace.
18 May 2026
Unprompted review
Reply from American Tourister
Hi Massimo,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our customer service team. We always strive to go the extra mile for our customers, and we’re glad we could help get your American Tourister luggage back in perfect shape quickly and easily. Safe travels, and thank you again for your support!
Kind regards
American Tourister Europe
By far the worst luggage I've ever used…
By far the worst luggage I've ever used before and I am a world traveler. Terrible quality. Terrible customer service.
My ad is never buy there products. Complete waste of money
15 May 2026
Unprompted review
Reply from American Tourister
Hi Mina,
Thank you for your feedback, and we are sorry to hear about your experience. We requested extra information but we did not hear back from you unfortunately.
We currently do not have sufficient information to properly review and handle your complaint. Could you please send the details of your complaint, including any relevant information and supporting documents, to repairstatus@samsonite.com so our team can investigate this further?
We appreciate your cooperation and look forward to assisting you.
Kind regards,
American Tourister Europe
The suitcase zipper failed within 8 months
The suitcase zipper failed within five months of purchase and after only one trip.
The first representative asked me several questions and requested that I upload photos so the team could determine the next steps. After reviewing the photos, another representative instructed me to submit a repair request.
However, the repair request resulted in an automated AI-generated response that, in short, requires me to drive nearly 100 miles round-trip and spend about four hours of my time, without any assurance that the repair will even be completed at no additional cost.
This is extremely disappointing for a product that failed so quickly after purchase. The proposed “solution” essentially requires me to spend even more time and money, without any clear assurance that the issue will actually be covered under warranty.
14 May 2026
Unprompted review
Reply from American Tourister
Hello,
We are sorry to hear about your experience. Unfortunately, the information provided in your review is not sufficient for us to properly investigate and handle your complaint.
Could you please send all relevant details regarding your case, including photos, proof of purchase, and any previous communication, to repairstatus@samsonite.com? Our team will review your situation and assist you further as quickly as possible.
Kind regards,
American Tourister Europe
Poor quality control, but refund handled correctly
I bought an American Tourister Fast Forward suitcase and the first item arrived with internal defects. I requested a replacement, but unfortunately the second suitcase arrived with internal defects as well.
At that point, I decided to return it instead of asking for another replacement. To be fair, the return process was handled correctly, which is why I am giving two stars instead of one.
However, receiving two defective suitcases in a row is really disappointing and says a lot about the quality control of this product line. I expected much better from a brand connected to Samsonite.
I would not recommend the Fast Forward line based on my experience.
11 May 2026
Unprompted review
Reply from American Tourister
Hi Matteo,
Thank you for your feedback. We are sorry to hear that you experienced multiple issues with your suitcase and understand your disappointment.
Please be assured that all our products are carefully and rigorously tested before being brought to market to meet our quality standards.
We are however pleased to hear that the return process was handled smoothly and to your satisfaction. We truly appreciate you taking the time to share your experience.
Kind regards,
American Tourister Europe
The handle on my suitcase had broken
The handle on my suitcase had broken. I simply had to enter into the website the code linked to my suitcase to be taken to the list of spare parts. The parcel arrived a few days after my purchase, just in time. It was very easy to replace the handle — they also provided me with the specific screwdriver required. Now my suitcase looks like new again. I would absolutely recommend this service.
20 March 2026
Unprompted review
Reply from American Tourister
Hi Marina and Bruno,
Thank you for sharing your experience! We’re so pleased to hear that finding and ordering the correct replacement handle was quick and easy, and that everything arrived just in time. It’s great to know the repair process went smoothly and that your suitcase looks like new again. We truly appreciate your recommendation and your trust in American Tourister!
Kind regards,
American Tourister Europe
Locked out of a full suitcase
After minimal use, on my last trip when I retrned home, I could not unlock the case. I had the passcode, it had never been changed since originally setting it after I purchased the case, and I was left with a suitcase full of my holiday stuff that I couldn't open. I tried all the reset options and Youtube suggestions, nothing worked. I contacted American Tourister UK by email with an urgent request for assistance, twice. All I ever received was a standard acknowledgment, no advice, help or repair. Customer Service is appalling, The quality of the case was very poor (internal lining zip also broken and cannot be closed). This was an absolute waste of money and in addition, caused a great deal of inconvenience.
28 April 2026
Unprompted review
Reply from American Tourister
Hi Rune,
Thank you for your great feedback! We're happy to hear the handle replacement went smoothly and that everything was delivered quickly. Wishing you many more comfortable and hassle-free travels!
Kind regards,
American Tourister Europe
Great customer support
Great customer support. I received new parts to repair my luggage after years. Really appreciate and the quality is great.
28 April 2026
Unprompted review
Reply from American Tourister
Hi Maxime,
Thank you so much for your kind words! We're really glad we could help you extend the life of your luggage and get it back in great shape. It means a lot to hear that you’re happy with both our support and the quality of the parts. Safe travels and enjoy your journeys ahead!
Kind regards,
American Tourister Europe
Best little case out there
I purchased a small case to take with me to NYC in November 2024.
This poor case has been battered and bruised. Pulled everywhere from NYC, Berlin, Dublin, Edinburgh, and most recently London. It’s survived awful bus journeys, bumpy flights, and terrible weather.
I cannot recommend this company enough. My case glides and doesn’t stutter. It’s quieter than other cases in my experience.
26 April 2026
Unprompted review
Reply from American Tourister
Hi Susan-Chelsea,
Thank you so much for your fantastic review! We’re thrilled to hear that your case has been such a reliable travel companion across so many destinations—from NYC to Berlin, Dublin, Edinburgh, and London.
It’s great to know it has held up so well through all kinds of journeys and conditions, and that you appreciate its smooth and quiet performance. That’s exactly what we aim to deliver.
Thank you again for your recommendation and for taking us along on your travels!
Kind regards,
American Tourister Europe
The zip broke at the first use
The zip broke at the first use. I couldn’t exchange it as it broke right before the flight in the airport. Do not buy!
24 April 2026
Unprompted review
Reply from American Tourister
Hi Sherbak,
We’re sorry to hear that your experience did not meet expectations. This is certainly not the quality you should expect from us.
We would like to assist you in resolving this as quickly as possible. Could you please share your location and provide more details about the issue? You can send an email to repairstatus@samsonite.com. Please include photos of the defect along with your proof of purchase so we can properly assess your case and support you further.
Thank you in advance for your cooperation.
Kind regards,
American Tourister Europe
Disappointed
Bought 3 set Luggage while using the luggage the first time it opened in the airport it was embarrassing the quality is very bad its disappointing because the quality used to be amazing. Called to get the claim processed the customer service was bad and they did not resolve the issue. Spent a lot of money to have non working luggage. Disappointing.
2 March 2026
Unprompted review
Reply from American Tourister
Hi Isabel,
Thank you for your feedback, and we are sorry to hear about your experience. We've requested extra information but did not hear back from you unfortunately.
We currently do not have sufficient information to properly review and handle your complaint. Could you please send the details of your complaint, including any relevant information and supporting documents, to repairstatus@samsonite.com so our team can investigate this further?
We appreciate your cooperation and look forward to assisting you.
Kind regards,
American Tourister Europe
I am very disappointed to American…
I am very disappointed to American Tourister's products. I had bought 2 items, Funlight Disney Spin 55cm, pink, and Bon air spinner 75cm, deep turquoise. Firstly the colour is a lot of deeper than I see on the website, the colour like seaport blue rather than deep turquoise. And I had returned it. When I use the funlight disney spin, it is so noisy when I pull or push the luggage that I cannot use it anymore because it is really noisy.
23 March 2026
Unprompted review
Reply from American Tourister
Dear Customer,
Thank you for sharing your feedback, and we are sorry to hear about your disappointing experience with your American Tourister products.
We regret that the colour of the Bon Air spinner did not meet your expectations and understand how this can be frustrating when it differs from what is shown online. We also sincerely apologize for the inconvenience caused by the noise issue with your Funlight Disney suitcase.
To assist you further and investigate the issue with your luggage, we kindly ask you to send photos of the problem along with your proof of purchase to info.uk@samsonite.com. Our team will review your case and provide you with an appropriate solution as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your cooperation.
Kind regards,
American Tourister Europe
The handle on my Soundbox carry-on…
The handle on my Soundbox carry-on suitcase American Tourister broked. We filed a claim through their website and they sent us a new handle free of charge.
10 March 2026
Unprompted review
Reply from American Tourister
Hi Mariana,
Thank you for your review! We're sorry to hear the handle on your Soundbox carry-on broke, but we're glad our team could quickly help resolve the issue. It's great to know the replacement handle arrived smoothly and that we could assist you through the claim process. We hope your suitcase is ready for many more trips ahead!
Kind regards,
American Tourister Europe
Appalling Customer Service & Poor Quality Product
Badge came off , American Tourister wanted me to send the complete suitcase back AT MY EXPENSE for them to examine the case etc.. What a complete farce of a company. No wonder most of these reviews are 1 star. Save your money folks and buy a Tripp.
3 March 2026
Unprompted review
Great suitcase shell let down by rubbish rubber handles.
Update: As requested, I emailed the support desk and forwarded pics. I received a further request a few days later, asking my country of origin. I replied, advising Australia. That was a week ago - I've not heard anything more. I'm not surprised, given the original reply (on thus forum) is from American Tourister Europe. It appears that this issue isn't of any great concern to American Tourister/Samsonite.
Like so many other reviewers, my issue is with the sub-standard handles on my suitcases (I have two and both have identical handle breakages). The rubber-like product used isn't up to supporting the weight of the suitcase. I travelled two days ago, with 15kgs (so nothing at all overly heavy) and the top handle split in half, yet again - this was a replacement handle the company posted after a lot of 'discussion' as to the inferiority of the handle. Given the cost of these suitcases, I'm very disappointed with the rubbishy handle and the company's attitude to acknowledging that the material used for the handles isn't up to the job.
16 February 2026
Unprompted review
Reply from American Tourister
Hi Melinda,
Thank you for sharing your experience. We’re very sorry to hear about the repeated issues with the handles and understand how disappointing this must be, especially given your expectations of our products.
We would like to review this for you in more detail. Could you please send photos of the defect, the product code (inside the suitcase), and your proof of purchase to repairstatus@samsonite.com? Our team will be happy to assess the situation and support you with a suitable solution.
We appreciate you taking the time to bring this to our attention and look forward to assisting you further.
Kind regards,
American Tourister Europe
Service was great
The quality of the bag might not be the best, but the service to get spare parts was great.
3 February 2026
Unprompted review
Reply from American Tourister
Hi Anders,
Thank you for your honest feedback.
We’re pleased to hear that you had a great experience with our spare parts service. At the same time, we truly appreciate your comments regarding the bag’s quality – your feedback helps us continue to improve.
Best regards,
American Tourister Europe
After 10 years of use wheels were worn…
After 10 years of use wheels were worn out. Got a free replacement of four wheels incl screws and tools.
Thank you Samsonite !
15 January 2026
Unprompted review
Reply from American Tourister
Hi Paul,
Thank you for your feedback! We’re glad we could help with a free replacement after so many years of use.
Kind regards,
American Tourister Europe
Thank you for repairing my trolley…
Thank you for repairing my trolley ticket nr. 0990575. Very fast and on guarantee, totally for free.
5 January 2026
Unprompted review
Reply from American Tourister
Hello Andrea,
Thank you very much for your kind feedback.
We’re delighted to hear that your trolley was repaired quickly and free of charge under warranty.
We wish you many more great journeys with your American Tourister trolley!
Kind regards,
American Tourister Europe
Bad,guality,outside is Soft,sensitive…
Bad,guality,outside is Soft,sensitive plastic.No pockets is in,no double zip,no secret pocket.After 1 use easly broken
14 December 2025
Unprompted review
Reply from American Tourister
Hi Sandor,
Thank you for sharing your feedback with us. We’re sorry to hear that you are disappointed with the quality of the suitcase and that it was damaged after one use.
To help us investigate this properly, we kindly ask you to report your complaint via our online support platform Support&Go. Please include your proof of purchase and, if possible, a few photos of the issue. Our support team will then review your case and get back to you as soon as possible.
Thank you for your cooperation.
Kind regards,
American Tourister Europe
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