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Ambrose Wilson Reviews 

3,395
•
TrustScore 3.5 out of 5

3.4

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the ease of navigating the website and the straightforward, quick process for making payments. However, many people report significant issues with their orders, including items not arriving, being cancelled, or having crucial parts missing. Reviewers also express strong dissatisfaction with customer service, often describing it as unhelpful, non-existent, or extremely slow to respond to inquiries. Conversely, a small portion of people felt that while payments were generally easy, some experienced issues with balances not decreasing or unexpected late payment charges. Additionally, opinions on products are mixed; some note a decline in quality, items not matching descriptions, or arriving damaged or with missing components.

What people talk about most

Payment

Consumers find payment to be ambiguous, with some reviewers reporting easy and quick payment processes, even... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers report receiving... See more

Order

Reviewers highlight significant dissatisfaction with the ordering process, often encountering issues before... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as terrible,... See more

User experience

Customers generally report positive experiences with the user experience, finding it easy to make payments... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have used Ambrose Wilson for decades, but in recent years the quality of the clothes has declined and they no longer stock EE width shoes. I recently went back to them and ordered a few bits, most w... See more

Rated 4 out of 5 stars

The description for the dressing gown states, ‘pockets for convenience’. Where are they? Mine does not have pockets.

Rated 5 out of 5 stars

Great service. Impressed with the checking and security questions, confident that it was safe. Extremely easy to understand and pay. Very quick and efficient.

Rated 5 out of 5 stars

Is was good but since requesting to pay and then waiting to get the link from you, meant you added extra for late payment. I'm not happy about that!!!

Company details

  1. Shopping & Fashion

Information provided by various external sources

Here at Ambrose Wilson we are proud to make clothes which fit and flatter our customers.

Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(3,395)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. Very speedy and efficient. Always let me know in fair time before my payments actually due, previous experience with other companies was finding out when already missed so end up with late fees. Highly recommended. 12/10

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

I have never bought anything from this company nor set up an account with them, but for the second time random goods have been sent to me. Their customer service make out like it’s my fault someone has stolen my details, they need to tighten up their security absolute scam artists. I wouldn’t purchase anything from them considering how lax their security clearly is

8 April 2025
Unprompted review

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