Amazon Reviews 

I paid €55 for a product and Amazon said it was delivered. It never was and they have now denied my refund. This is pure theft. I am now out of pocket and Amazon and the seller have my money. I will be taking legal action to recover my money. Amazon are appalling and steal your money.

Amazon.fr are so unhelpful. Their customer service is full of”I’m really sorry you’ve had this experience” blah, blah, blah. Without actually addressing bad service
They take your money, then tell you that you have bought from a third party seller!?!?!?
I actually contacted Amazon.fr before I placed an order. I was told by them “ you have to place the order and then we can help you”.
My problem was, I wasn’t going to be around until a certain date. And I asked if they could alter the delivery dates accordingly. So I placed my, very large, order. Was told that they had sorted dates and I had to do nothing.
Great, I thought.
Until the very next day, I began getting delivery notifications saying the items were adding that day! Obvs I wasn’t there!!!
Summing up, out of approx17 items ordered, 9 WERENT delivered at all. Despite me spending hours, and I mean hours, trying to get some sort of resolution.
Endless messaging. Loads of emails, hours wasted of my holiday.
And, THEY DONT CARE!
Last email told me they would no longer converse with me!!!!
But they didn’t mind taking £2,500 from me on ordering!!!!!!
I’ll buy in France next time from a shop. At least I know I will get what I’m paying for!!!

This company is full of scammers and thieves. I purchased a product that arrived broken missing a part, and completely different from what was shown in the listing. When I initiated a return, the delivery company kept canceling the pickup every time I scheduled it. No matter how many times I reschedule, they cancel it again. I'm convinced they took the original item and replaced it with the damaged one. This is clear fraud and completely unacceptable

Hanna Instruments HI98129 pH/EC Combo Testeur de pH à 322 euros alors que sur un autre site 189,5 euros .
Un vol manifeste parmi tant d'autres

I regretted using amazon France , I have made 2 big orders of furnitures and playground, for no clear reasons ( they deducted the amounts , canceled the orders I placed and blocked my Amazon accounts for verification and when I provided all the info required they told me they will refund it in 7 working days ..... While waiting to get refunded they charged me the same amount again after 5 days! Theives!!

Also forget to mention, customer service is extremely bad compare to amazon usa and amazon Uk , hope whoever read my review learn my mistake and never use Amazon France.

I made an order (Numéro de commande 408-9606763-2002732) for items I asked to be delivered at a pickup point (RC - Le Commis Sert 10 rue de Dijon 07374 PARIS 12 75012 France). When my order have been delivered, Amazon told me that I can pick it up from 8hAM to 6hPM. But, in fact the pickup point close at 4hPM. So, I missed the opening time. As I was on a trip, I could not come back the next days. I proceeded a return on Amazon. But, Amazon had considered that I have received my item, but not. So, when I was back from my trip, I come back to the pickup point again to receive my items or to clarify my situation, the pickup point was definitely closed. There was no way to resolve my problem because Amazon.fr doesn't allow you to talk with human to explain your concerns

I had created 2 or 3 Amazon accounts by mistake and wanted to close the unnecessary ones. Unfortunately, I accidentally closed the main account the one with an active order and money left on a gift card. The other unnecessary account stayed open.

When I contacted Amazon France on July 17, 2025, the English-speaking agent told me the account couldn’t be reopened and that I would lose the gift card balance, even though it’s my money.

This issue could have been easily solved by a specialist team, but Amazon refused to help. I’m now considering legal action for mistrust, mistreatment, and moral damage. Very disappointing from a company like Amazon.

After a cancellation, Amazon compromised to make me a refund. Past more than one week, and after thousands of emails sent to Amazon, I was deceived, I've got no refund at all.
commande 404-8224252-1705137

Amazon France is a joke I ordered a simple item contacted amazon 6 times and they confirmed ordered will be delivered on time. On the day it should be delivered they said they can not deliver it and not even in the next 2 days after the supposed delivery date. Wasted my time, even though I am prime amazon member they could not send delivery. Don't waste your time and order from Amazon France it is not the same service as usual Amazon.

I am extremely disappointed with my recent experience with Amazon. I had ordered 2 bottles of Kaminomoto Hair Serum, a premium and expensive product that I trust and use regularly. I paid for both bottles, but to my shock, only ONE was delivered.

Due to being abroad in Maldives during the delivery, I could not raise the issue immediately. But as soon as I returned and contacted Amazon support, they simply refused to help, stating they can’t take any action now. Seriously? This is completely unacceptable.

Just because I couldn’t contact immediately due to being overseas doesn’t mean I should be cheated out of my money. There is a clear mismatch between what was ordered and what was delivered — and Amazon expects customers to suffer for their mistakes.

This is a basic responsibility failure from Amazon’s end — how hard is it to check if the order was fulfilled properly? It’s not about the money alone — it’s about trust. And Amazon clearly doesn’t care about it anymore.

I demand either a refund for the missing item or a fresh delivery of 1 bottle of Kaminomoto Hair Serum at the earliest.

Very poor service. I expected much better from Amazon. Extremely disappointed.

Order number - 403-8445831-2561162

For a couple of years at least, Amazon.fr has persisted in shipping by Colis Privé. Colis Privé delivers to my location only once a week. In the meantime Colis Privé sends untrue messages saying they have tried to deliver the package, or couldn't find the address, or need more information, or are leaving the package at a relais (even if I have paid extra for home delivery). These claims are bogus. I found out recently, from a driver who delivered a package a week after Amazon.fr's delivery estimate, that Colis Privé never delivers to us except on Mondays. I have stopped ordering from Amazon.fr because they entrust my orders to Colis Privé, whose delivery service is not acceptable.

This company is an absolute disgrace, I purchased a 2 sofas from Sofa Selection Ltd that sell on Amazon's platform , one of these sofa within a space of only one month has become faulty, Sofa Selection Ltd are ignoring all my emails and Amazon advised me it's nothing to do with them either. SHAMEFUL

Useless. Tried to contact the seller but it won’t let me. Absolute shambles.

I am suprised to see so many bad reviews, after experience with UPS, this looks like heaven, some of the items are delivered next day within 12 hours after order. No need to be at home, they leave it next to your door or in your box which is so convenient. Tracking is clear and easy. So yes, the best service I got in France so far, can't rate less than 5/5. Hope it will continue in the same way.

Posting this as a small business seller. I have encountered numerous cheating customers who lie, scam money for return products, and have total disregard for products. It's a shame that Amazon France support cheating customers rather than honest sellers!

I’ve been an Amazon customer for years, but my recent experiences have left me frustrated. While the convenience and selection are still unmatched, the declining customer service and inconsistent delivery reliability are hard to ignore.

My last order arrived late with no explanation, and when I contacted support, the response was slow and unhelpful. The packaging was also damaged, which made me question the handling of my items.

Amazon used to be my go-to for reliability, but lately, it feels like the quality of service has slipped. I hope they address these issues—otherwise, I may start looking elsewhere.

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**Why this works:**
- **Fair criticism** – Highlights specific issues (delays, customer service, packaging) without being overly harsh.
- **Acknowledges positives** – Recognizes Amazon’s strengths (selection, convenience) to sound balanced.
- **Constructive** – Ends with hope for improvement, which feels more credible than pure negativity.

Feel free to adjust based on your personal experience! If you had a specific issue (e.g., refund problems, counterfeit items), you could add those details for more impact.

I have already provided all available proof regarding the payment method, including documents that clearly show the name, address, and the last four digits of the card. I’m unsure what more is required, especially considering every payment is authorized at the time of placing an order.

It’s extremely frustrating that my account remains locked over this, even after submitting the requested documents. I currently have several missing orders and cannot track or return them due to restricted access.

If you're still not satisfied with the provided proofs, I request that you remove the card in question and immediately reopen my account. If this issue is not resolved promptly, I will be forced to consider legal action.

The bar is set by Amazon in the US so when traveling to France we are consistently frustrated with the service.
Orders supposedly "rejected" by the pick up location and returned with no reason given until I pursue chatting with an agent who says it supposedly was damaged. Really? No proof of this. So they order a replacement. Says expedited and then delayed again and again.
Second item ordered was something very important and chosen bc of the quick delivery date. Non stop delays and confusion on the tracking service. First it says arriving today, then it says delayed, then it says it can't be delivered, then nothing.
After contacting customer service multiple times I finally get an email both items were delivered (to the pick up location address I selected from Amazon.fr) - 4 days late.
I run to the location before they close only to be told nothing has arrived for us.
Amazon says it was delivered - but clearly not.
This has happened to us before when vacationing in France and our daughter lives in France and says it happens all the time to her.
Things are returned to sender for no apparent reason or never show up.
Ridiculous

Just you can be stupid shopping from Amazon

I ordered a perfume from Amazon but it was sold by Bucolier parfums. It was a fake 100%! The perfume did not smell like what I ordered(I’ve worn it for 15 yrs) what I ordered was packaged in a box that was similar, a bottle similar but certainly not the true perfume. Everything was off!! Smells awful, like bug spray. Amazon SHOULD not work with whoever this faux co is!!!! It gives theM a bad namE. Be careful that your next perfume order is not sold by Bucolier parfums!!!!!