Amazon Japan Reviews 

Amazon Japan is the best!
I am impressed with the quality of the product and their service.
Thank you Amazon Japan for the fast delivery.
I am going to use this site to order products from Japan from now on.

Excellent efficiency.
The site is user-friendly, communication is good, prices are the best, and delivery is quick. (I have also never had a problem with package damage.)

I'm in the UK, but decided to buy a mobile on the Japanese site, which isn't available here.

I had a query over the price between that shown on the promo page and that charged. The difference was tax.

But...and here's the good bit...I got a reply within 4.5 hours, made even better by the fact that they were closed for much of that!

The good news doesn't end there! They'll refund the £10, which they really don't have to do...

And the near perfect English reply puts most UK based customer service agents to shame.

My phone is expected mid to late next week, which is the same as some stuff I buy on the UK site, which can be shipped from about 10 miles away!!!

Been excellent for years. However I recently had to send an item back as it had parts missing. I got a replacement and that's good. However they have still not refunded the return postage and won't even respond to and enquiry about it. So there great until something goes wrong. So too much of a risk to use now.

Scammed on Amazon Japan. Urgently required the Pico 4 VR headsets for an upcoming project so we ordered 4 for our office from Amazon Japan - not realizing this was sold by a new third party seller.
I thought that Amazon was the only official seller of the Pico 4 and didn't even think of doing a translate of the seller name, damn rookie mistake and I am so annoyed with myself. Anyhow first two parcels arrived and what a shock when this huge box arrives, light as feather.
We immediately contacted DHL as we assumed some theft happened with the courier but they said that these were weighed in at Tokyo from Amazon at around 600 gram (21 ounce) whereas the shipping weight of a Pico 4 VR headset kit is around 4kg (9 lbs). 600 grams is basically the weight of an empty box. When we opened a box as per DHL request all we found was paper. We were about to throw it away when inside the paper was a tiny item worth about 400 yen ($3) called minivr with a fake Pico 4 barcode printed on it.
There were lots of emails and misscommunication between Amazon Japan and DHL and us - could be a language barrier or just Amazon Japan taking a while to understand what happened here.
I am not sure how their warehouse did not pick up an issue - and how this seller was allowed to sell as many fake units as he did.
Whilst Amazon warehouse employees will not know the majority of the products they sell, when the system ships off basically paper and a tiny item in a massive box, some red flag should have occured, even if most of this process is automated. Even DHL said they were expecting a box of 5kg and not 600grams, which is basically the weight of an empty box.
Amazon Japan originally requested that the boxes get sent back to them and then they will issue a refund, but after sending them numerous pictures of the empty box filled with paper and the estimate cost of 20000 yen ($150) to ship it back, they issued the refunds.
The communication took a while but in the end everything worked out. This scam does not make sense as the seller will not receive funds from Amazon, all that happens is that everyone experiences the hassles of sorting out his fraud attempt.
Amazon should be better alert on high value items being sold and new sellers, maybe have some cooling off and vetting period. Maybe when checking out of your shopping cart they should issue a warning to the buyer that this product is not sold by Amazon directly and do you want to proceed.
Will I buy from Amazon again, definitely. Will I buy from third party sellers on Amazon, no way.

I ordered $1010 worth product from amazon japan to Canada/Vancouver. It was a pico 4 vr headset and I ordered 2 of them costing $505 each after all the tax, import fees etc! Orders arrived in 4 days with DHL i was excited went to grab them and they were so light. Came in 2 boxes then i knwew they sent me something wrong. Anyways I opened one of the box while recording and it is a cheap ass $2 toy vr headset!!! One of those you put your phone in but mini version. Someone in Japan put the pico4 sticker on these and they sent me freaking a toy. I got scammed basically. After I contacted them, they said they can’t send replacement because it’s sold from a 3rd party seller which is a lie! You can see it’s shipped and sold by Amazon japan and even on pico4 page shows amazon japan is the only authorized retailer for it!!! For the refund, they want me to send back the stupid toy back, so they can refund me !!!! Also, they are asking me the send it back as the value i have paid for the real headset which is illegal and not right! Also i have to pay for shipping and wait until it arrives to them. Seriously, i am 6-7 years prime member in Canada. If anything happens like this they send the correct item right away or refund no questions asked. Amazon japan should not operate if its not in Amazon quality service.

First of all, I love using Amazon and have been using them for many years. But this is Amazon Australia. Amazon Japan is a completely different company.

I order three packages and two of them had issues. The first is for a Nintendo switch game that came with only the box and no cartridge. They told me no option to get a replacement so I can only return for a refund and buy again which is pretty ridiculous.

The second issue was the worst. I ordered a game console and the item ran into some error and got delayed again and again. When I contacted Amazon, they told me they have no idea what is going on and advised me to just wait. Today on the 20th of December, when I checked the order status, the item suddenly vanished. I got worried and contact Amazon and they told me that they cancelled the item.

Just let that sink in. Amazon cancelled an item of mine without my consent and didn’t even send me a cancellation email. If I had not contacted them, they would probably have kept quiet during this whole time. The item cost 14300 yen so not a. Small amount to wash their hands over. To make matters worse, the customer support officer doesn’t seem to know what she is doing and could only apologise without giving a solution. In the end I had to tell her to send me a cancellation email so I can have things in writing in case I have to chase this up with my bank.

It’s a lot of hard work, pains and headaches buying from Amazon. What happened to Amazon Japan? It’s a complete mess! Be warned when you order from these guys because this is the kind of customer service you will get. Will not resubscribe my prime membership with this lot. Extremely disappointed.

Came to new house in Japan for work 10 days ago from France, took a taxi ride and got to the street found a house in a heart-bit never ever been there before.
I have been living in Japan for more than 20 years I know the system so I hang a note on the door handle says my name on it and marked ‘’ to Amazon’s driver’’ and believed as he does deliveries for living is going to be easy but no, not able to find the house & kept harassing me with telephone calls and messages like ‘’ can’t find the house can you help me with a landmark?’’ Called Amazon customer service did nothing! Delivery canceled twice second order status out for delivery then sudden status changes to delivery today never came and so on like that
poor service if you can’t deliver just close down?

Amazon Japan cxld my order for a Pelikan Fountain Pen, but erroneously labeled the order cxld by the customer and then labeled the order as undeliverable. A month later I do not have my $483 back. Amazon Japan has not responded to my communications regarding this matter, even after Amazon has intervened. I highly recommend not purchasing from Amazon Japan.

Purchased a Japanese Domestic Market Casio watch. Received in US only 3 days from the time it left Japan via DHL. Item was genuine. Well packaged. The only glitch was my credit card issuer initially flagged the transaction as suspicious and denied the charge. After telling them it was indeed me, I resubmitted the same credit card for payment, without a glitch. Would definitely use Amazon Japan again.

One of the WORST SHIPPING - Item came in a thin PAPER BAG! - Returns need to be made via DHL, paid by yourself! And they refund you the shipping cost via amazon points!

I ordered some health supplements for my horses from Amazon USA. Can’t get these products in this Country.
I made many orders( plus need to pay about double the price for handling and international shipping) these last several orders have been a disaster. The items never appear, so I contact the Customer Service.
They told me over and over the items will arrive on time. Just a bit delayed. Come to find out the items never got shipped in the first place or lost somewhere.
And Amazon then says “ oh we’ll give you a full refund”
And it takes over a week for the refund.

Amazon Japan employees are incompetent, the website has no options for contacting customer service, and they occasionally will just decide they wont want to deliver a package because they don't want to i guess

Extremely poor service. There are numerous bootleg items and scam artists listed as third-party sellers on the site. Support is trash, the help chat doesn't connect 9 times out of 10 and the A-to-Z guarantee process is opaque and communicates exceptionally poorly. They are happy to facilitate scammers and dishonest sellers.

Avoid if at all possible and use only for very cheap items - though for those you're likely better-off going to AliExpress. The cheap items from the two sites are generally exactly the same.

Windmal JP 涡轮打火机 铝缎

In a huge multinational enterprise like Amazon, there are national boundaries in the treatment of customers by merchants.
If an e-commerce company does not want to send goods to the local country, it can state so generously that we, as international customers, absolutely understand.
At present, an order placed with a Japanese address will show that the goods are in stock, but an order placed with a HK address will indicate that the goods are currently out of stock. I understand that this is the discretion of the e-commerce company, and I regret that our customers are not being looked at by you.
I am very sorry for that. Thank you:(

Best of the best.
Shipping best and fast.
Client service the best.
Prices is very very good.
Find some items by English is very difficalt.
Many items are not ship to Israel.

Attempted theft!

...from a cancelled order.
Amazon.jp say they do not take payment until goods are dispatched. Seller could not fulfil/dispatch order and cancelled it. Amazon DID take the money but claim they did not. I have bank proof that they did. Amazon refuse to give refund or proof of payment not taken.
DO NOT DEAL WITH AMAZON JAPAN!!!

Extremely rude customer service. They will be unwilling to deliver your package in a timely manner. It's not like Amazon USA or Canada where they will bend over backwards to keep you.

After they wasted my day and failed to deliver an item due to their issues (and their delivery driver hanging up) they offered me 500 yen... and said that was the most they could offer... Not even $5... So yeah, Amazon Japan is not like other Amazons. It's trash. Only use if absolutely necessary.

Do not purchase if you are not in Japan!!! I placed an order for over $250, and the package never arrived. The customer service was terrible and the guy who spoke to me was very rude and asked me to figure out why the package is lost. He said Amazon Japan can not track the package. There was no chance to get a refund.

Absolutely terrible, for shipping they arrive at random times and theres never a Estimated time of delivery. And the # they have to call to reschedule is out of service. I work 8-16 so obviously im not going to be home to sign for a package at 11-14. Makes no sense, there isnt a option to put to make them just leave it at your door either. And I cannot find where to contact anyone in regards to shipping, if you miss a package it just says "they will try again". WHEN will they try again?? Like im supposed to guess???