Alton Towers Resort Reviews 

We was quite disappointed as it was our daughters birthday who turned 3 and although the shows was really good and she really enjoyed them a lot of the rides was closed (even the new Bluey ride that came out the day before) which kind of spoiled the day as we paid a lot of money and travelled quite far to come see the new ride and it wasn’t operating for the whole day along with many others, not only that I don’t think there was many food accommodating places for toddlers as there was only one inside the cbeebies land and it was full to the brim so we had to eat our sandwiches outside in the freezing cold rain… overall though we had a great day but the rides was the biggest let down for us.

Service very slow everywhere. Multiple ride shut downs. Huge queues. Bad experience.

Everyone complains about pricing but I think it’s reasonable if you book in advance. The park itself is great, rides are great, but the big issue is that they close the rides too much, as the other 1000 reviews say too. Yesterday, oblivion, 13, and Smiler were closed all day, I don’t really agree you can charge full price if you don’t have all the attractions open. Wicker man, galactic, nemesis, were all closed at some point. Don’t know what they changed in the last 12 months but never used to be like this. Weather wasn’t ideal but was good enough to open the rides. Be prepared to be disappointed for at least 3 or 4 rides. Opening times aren’t great either (10-4)

it was great because of the oblivean that went in the flour

It pains me to say it, but Alton Towers is a shell of its former self.

A lack of investment in the park has lead to reduced staff and less maintenance on rides, resulting in extremely poor ride availability, even on peak days.

After a number of poor experiences over recent years, we decided not to visit the park as often and it'd been around 3 years or so since our last visit. Yesterday, we decided to risk it and give the park another chance. Unfortunately, this was a risk that was not worth taking.

To highlight a few of the problems:

Openings of rides are staggered, so the start of the day is essentially 2 massive queues for the only major rides that are actually open. When the remaining rides start opening around 11/12, it's essentially a lottery on which of them will remain closed for the rest of the day. On our visit, this was Oblivion and The Smiler.

If that wasn't bad enough, not only will your favourite or most anticipated ride be unavailable for the whole day, but this poor availability will have a knock-on effect on the rest of the park, inflating queues for the available rides.

As a previous Merlin pass holder, this was once a place that I held close to my heart and would frequent throughout the year, but I can truly no longer recommend anybody visit Alton Towers, or indeed any Merlin attraction.

Avoid, and spend your time and money elsewhere.

It is simply not worth the time and cost to visit here anymore. 15 years ago I could ride all of the rollercoasters in one day. This weekend we were staying a Stargazing Pod and went into the park for two days with a late finish of 8pm and still struggled to ride all of the rollercoasters. A truly ridiculous amount of queuing. Add to this the fact that lots of things where closed all weekend.

Then there's the Pod, 40 minute queue for the breakfast which was terrible.

Really really disappointed.

The maintenance and availability of the rides needs serious improvement. Queues were massive and soo many rides were closed. Not much was open before 11.30am despite advertising opening at 10am. Overall a very disappointing experience as didn't get on many rides and spent hours queueing.

£15 for parking good luck

Literally hell on earth! , it blows my mind that people are prepared to stand for 100mins for a ride that last less than a minute, why does anyone think that’s a good family activity ? There’s very few food options available and the ones that are open are shockingly bad and even more shockingly priced
I don’t get it

1.8 stars is generous. There is only one word to describe the state of Alton Towers. Embarrassing.

We pay entry for already abysmal opening hours, typically 10am-4pm, and now: Galactica, Spinball Whizzer, Th13teen, The Curse of Alton Manor, Sub-terra and the whole World of David Walliams are staggered until 11am. What feels like 25% of the park doesn't even operate when the turnstiles open, leading to crowds descending en-mass to a handful of rides that do open, leaving to excessive queues from the word go.

Alton Towers: we visit to have fun, not to hit walls of disappointment and sheer negativity throughout the day.

We’ve been going for years, In the past few years we feel it’s become over priced with more and more rides either closing or just closed on the day due to maintenance or just broken down on the day. Went on Saturday, the fast pass ticket for two is now £375, £8.50 for 5 donuts is just bonkers. Sadly, this will be our last visit, just not worth the money any more

Theme park is fantastic but don’t bother using live chat for help especially Charlie or Lew they stereotype people and try to shame people for asking for help.
Very unhelpful and discriminatory from start to finish.
Asked for the chat log to be sent over and edited it to save themselves lucky I was screenshotting the chat log.

We attended Alton towers overnight on the 14th Feb. Our daughter has complex needs, is a wheelchair user & is in receipt of higher rate DLA. We were therefore able to get a ride access pass. We went to the first ride & were told sorry the lift is broken so you will have to carry your 13yr old up the stairs which my poor husband just managed. We then went to the next ride & had no clue that with a ride access pass you have to then wait & it has set a timer for 1 hour so we had to wait with a child who has an inability to wait or queue for an hour! We eventually got to the front & were told sorry the lift is broken again!!! What a joke- my husband carried our daughter again but they were not on the ride for another 15 mins- so he had to take all her body weight for this length of time. This was the end for us, we couldn't take anymore waiting or lifting of our child. In our opinion the lifts are not broken, they just don't have staff operating them at busy times. We decided to leave & went to a cafe just outside of the Cbeebies land entrance. The cafe has electronic ordering points & i successfully ordered a coffee for £4.50. My husband & our son went to another till point & tried to order a sandwich & a drink for £11 but the transaction failed. They tried twice more & it failed again. We asked a staff member & they said it was because they closed in 10 mins so were no longer selling food. We therefore went back to the electronic ordering point & successfully ordered two more drinks. I yesterday realised that this cafe has taken 5 debit amounts from our bank including three charges of £11 each for the failed sandwich & drink order which we never received. I have tried to email Alton Towers & was told to call an 01538 phone number - i had to email again to say i am a fulltime carer who receives £70 per week carers allowance i cannot afford to call this number at 50p per minute & i need the £33 taken out of our bank in error put back in immediately. I have been given an email address which i have now sent a message to & have received an auto reply that it will be dealt with in 7-10 days! This has been a terrible experience & Alton Towers should be ashamed of their lack of support of the most profoundly disabled children & for taking money out of customers banks for items they have never received!

Extremely disappointing stay at Alton towers resort. The rooms weren’t particularly clean. The food was terrible and the price was extremely expensive. There wasn’t enough staff in the secret garden so orders were delayed or missed completely. It was an extremely cold day also, I’m not sure the staff were adequately catered for with regard warm weather clothing. This adds to the perception that the company is penny pinching and not really focusing on quality customer service. Finally, the booking confirmations were confusing. We were sent lots of emails but nothing really stated where to park, e.g express car park, where to drop off and where to eat breakfast. It also was stressed that evening meals needed to be booked in advance. We were fortunate to get a last minute booking.

The park its self is brilliant and the water park was great kids loved it. The only downside was the price of food and drink. I got a pint of beer and a glass of wine nearly £18. The buffet price is ridiculous £30 for an adult all you can eat.

We booked a 1 night visit to include Cbeebies splash park and evening entertainment. Very expensive but you expect that at half term. What we did not expect however was the blatant corporate greed demonstrated. Queues of over an hour for all rides some even cancelled completely as the queue was too long. Our 8yr old was so upset it meant effectively that a total of 4.5 hour waits resulted in 7 mins riding. When we complained at Guest services they said" its because its half term" well yes which Alton towers are aware when taking bookings, clearly they know how many children are booked into the park!!. We were told several times by staff "its been like this all week". So many people complaining. The so called entertainment for the kids later between 6 and 7.30 was 2 young ladies singing a selection of adult songs, no meaningful interaction with the kids whatsoever. The only time the kids were included was during the repetitive message to warn parents to keep them off the ship. The water park was packed and clearly over subscribed which seems to be something else everyone is aware of. This is our first and last visit. They should be ashamed of what they provide selling something they know they cannot deliver and ignoring guest complaints.

Alton Towers is the most skanky, chavy and absolutely vile themepark that you could decide to go to. Today, i came with high expectations and absolutely nothing was open other than cbeebies which means even those rides will have a long queue like octonauts being 65 minutes! This is disgraceful as older children and adults will have nothing to do and children wont be able to wait for long. At the end of my visit, i decided to treat myself to chocolate buttons. I purchased them with their overpriced prices and when i decided to open them, there was a dead fly. I am heavily disappointed as i paid high prices for a poor experience. If i could rate it 0 stars i would.

Have to say enjoyed my time here during the fireworks event but your prices are robbery to the point many will stop going eventually. Also you charge high prices in most parts but give poor quality food. Stop treating customers like mugs and start to give a standardised affordable price for everyone.

How this company is being allowed to even consider not complying with the Equality act 2010 is completely beyond me. Compliance with an act of parliament is not voluntary especially as this is backed by the UN charter. This company should be brought to task by Parliament and told in no uncertain terms that discrimination is illegal

Very anti-disabled, it’s absolutely disgusting. Will never visit again.