Alpha Heating Innovation Reviews 

So as per usual we had our annual service, boiler needed a new heat pump, they came back 10 days later to fit it. Worked great the next day, the following day had an E75 error message and no hot water. Rang the help line got the usual somebody will be in touch to book an engineer. 24 hours later still not heard a thing, so rang the engineer who fitted the pump. He used his contacts to arrange via Alpha an engineer to come and take a look. Nice guy came at 7pm to try and fix it, changed out a sensor and boiler worked for 24 hours and now has an E02 error message and no hot water. Rang the help desk and got the usual nobody available until Monday. Boiler also would not shut down so I’ve switched it off and the socket.
So two OAPs are left with no hot water for at least 3 days and who knows how much longer. Every year this boiler breaks down and it takes weeks for it to get sorted. Don’t buy Alpha they may give you a long parts and labour warranty but that’s only because nobody would buy them if they didn’t.

Well the reply is the usual blah, blah. They really don’t give a damn and bet we don’t hear anything for days.

Engineer explained everything what was being done.Very pleasant

Engineer phone to say he was on his way and gave a predicted time
He was very professional and carried out the service giving me advice about outdoor cage.

Friendly engineer and professional

Great service- . Contact me via letter to arrange to book a service to my boiler.
Polite engineer -Richard.

Prompt and reliable service by an expert fitter who knows Alpha products.

The behaviour of the engineer was very polite and professional. Only comment for improvement would be a more accurate expected arrival time as 8 till 5 I had to keep full day free. If it had been morning or afternoon I would plan half day free.

Very polite new what to very professional

Very efficient office wise and engineer excellent

Excellent service

Your engineer, Rob, was prompt, polite & professional and he carried out the job quickly and efficiently.
Very pleased!

After having a new alpha boiler fitted a couple of weeks ago it's been a total disaster,after 3 days got no ignition fault engineer came out replaced gas valve and control panel.. Within a few more days main fuse in boiler blew 3 more days with no hot water, engineer came out diagnosed a weak fuse 🤣🤣he had only gone up the road then got no ignition fault,did some tweaks said it was fixed .
Been not igniting a few times this week but eventually fired up then last night trying to have a shower no ignition fault again this time had to reboot 4 times to get a shower.Alpha said after my last review over a week ago they would get in touch not heard a thing 😭 absolutely a joke .Please do not get a alpha boiler it's the biggest piece of junk going and is not fit for purpose.I want a new boiler fitting off alpha as this is a total disgrace if not sorted soon will get trading standards involved..If I have 1 issue with that one I want a refund and will get my engineer to fit a different make..

I have now had two boiler service appointments cancelled by Alpha Heating. An engineer did not turn up for their service date on 10/7/2026. Told by a service adviser that a text message had been sent a week earlier to advise cancellation. A mobile phone number had not been registered with Alpha at the time to allow for receipt of the message. A second appointment arranged for 28/7/2026 was also cancelled by Alpha, under receipt of an advice this time, due to holidays. Previously have had good service, but their standards have fallen very short on this occasion.

I recently had my yearly service and the engineer arrived on time and called me to tell me what time he would arrive. He was professional at all times.

Engineer was very thorough and informed us of the work he was doing.

Very disappointing experience. I booked an appointment through Alpha Therm's portal, received confirmation, and even took a day off work specifically to be at home for the engineer.

On the day, after several phone calls, I was told my appointment had been cancelled because the engineer had been reassigned to a commercial boiler job. I was then offered a new appointment several days later.

I understand that emergencies can happen, but cancelling a confirmed appointment at the last minute, after a customer has taken time off work, is simply not acceptable. Better planning and communication are needed.

A very friendly and professional service thank you

The regular engineer phoned me before arrival and quickly started his check. He found a faulty part and replaced it with a new one. He was pleasant, friendly & professional throughout, & he answered any questions I had about economical heat settings. Excellent service!

I was kept informed by email and txt the engineer rang me on his way to give me approximately what time he’d get to me
His work was excellent and informed me on all the work he had done all ok nothing needed replacing excellent very pleased