Alltrue Reviews 331

Reply from Alltrue

A day ago

Hi Stephanie,

Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you’ve experienced a shipment with missing items and may not have been receiving your shipping confirmation emails.

If an order ever experiences a fulfillment issue, you’re always welcome to contact us at help@alltrue.com or through the chat feature on our site. This allows our team to resolve the issue as quickly as possible while also alerting our fulfillment center so the matter can be properly reviewed and addressed. Additionally, you should receive a shipping confirmation email each time an order ships, including tracking information for your delivery.

A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years.

Reply from Alltrue

A day ago

While we truly appreciate the feedback, we are so sorry to hear of any current disappointment, and we hope we can turn things around! To provide a bit more information about our seasonal curations, in the past we would commonly offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members. In an effort to offer more personalization and variety, we expanded customization options to all six items. To make this possible, we’ve included a mix of exciting new products alongside returning member favorites. This allows longtime members to restock products they love, or may not have been able to choose previously, while also giving newer members the opportunity to discover popular items from past boxes that they may have missed.

We truly value feedback from members like you, as it plays an important role in helping shape future curations. In addition to our end-of-season box surveys, we also have a product survey group that receives additional seasonal surveys to help guide future product selections. If you’d be interested in participating, we’d love to hear from you. Please don’t hesitate to reach out to us at help@alltrue.com.

Thank you again for sharing your thoughts and for being part of the Alltrue community!

Reply from Alltrue

A day ago

Hi Tina,

Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about your disappointment surrounding shipping timelines and notifications.

To provide a bit more insight, shipping timelines can vary slightly from season to season. Because it isn’t operationally possible for all seasonal boxes to ship on the same day, we provide estimated shipping timelines at the start of each season within our FAQs and the Live Warehouse Updates section located on the homepage of the My Account area. Typically, we aim to begin shipping seasonal boxes within the first one to two weeks after customization closes, with boxes continuing to ship on a rolling basis over the following weeks.

Regarding shipping notifications, we will be reviewing your account and previous communications to ensure there is absolutely no further issue.

We are always looking for ways to improve the member experience, and reducing shipping times is certainly something our team continues to work toward as well.

Thank you again for your feedback and for being part of the Alltrue community. We truly appreciate your support!

Reply from Alltrue

A day ago

Hi Sue,

Thank you for taking the time to share your feedback with us. We’re very sorry to hear that some of the items you were most excited about had sold out during customization. A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years.

To provide a bit more context, each season our Product Team carefully forecasts which products they believe will be most popular with our members. While they’re often very accurate, there are times when certain items become especially popular within our community and sell out more quickly than anticipated. As part of our commitment to reducing unnecessary product waste, we work with limited inventory quantities for many seasonal items. In some cases, our brand partners may also have limited inventory available. Even so, we always strive to feature exciting and thoughtfully curated products while also offering several additional options within each customization category.

We’d also like to mention that if there is ever a seasonal box where the featured items are not quite to your liking, you always have the option to skip that box.

Thank you again for your feedback and for giving us the opportunity to improve your experience. We truly appreciate your membership and support throughout the years!