AllGas North West Ltd. Reviews 

79
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable engineers who arrive on time, work efficiently, and explain every step of the repair process clearly before tidying up after themselves. Consumers also appreciate the friendly office staff who help make booking appointments very easy and ensure that scheduling runs smoothly to suit individual needs. However, some customers also noted frustrating issues with communication delays and unexpectedly missed appointments. A few people felt disappointed when visits were rescheduled at the last minute or when getting timely responses from the office proved difficult.

What people talk about most

Service

People report high satisfaction with the service, praising engineers for being punctual, polite, and thorough... See more

Staff

Customers consistently note positive experiences with staff, highlighting the polite, friendly, and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing both extreme satisfaction and deep frustration.... See more

Customer communications

Customers had ambiguous experiences with contact. Some consumers report that staff communicated well,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lee was so helpful, got straight to the cause of the problem and sorted it. Tidied up after himself and gave us some really good advice too.

Rated 5 out of 5 stars

Had an AllGas North West engineer attend my house in Crewe today because my (old) boiler had stopped working. He quickly identified an issue and sorted it in less than half an hour. I didn’t catch his... See more

Rated 5 out of 5 stars

Dean gas engineer from Allwest gas has been out several times to my property. Initial problem found and solved straight away. Needed diverta valve fitted this time, done today. Great job, very effi... See more

Rated 5 out of 5 stars

Ihad a leak on my boiler,as a customer of Yourepair - my boiler warranty company - Excellent company briliant boiler repair plans from £10.00/mth, as is mine. They sent their engineers- Allgas Northwe... See more


Company details

  1. Gas Engineer

Written by the company

We are a professional Plumbing & Heating company dedicated to delivering reliable, high-quality services across the North West, North Wales, and Yorkshire. With extensive experience in the industry, we specialise in boiler breakdowns, servicing, and installations, ensuring your heating system runs safely and efficiently all year round. Our services also include power flushing, general plumbing, and the installation and servicing of modern heat pump systems. Whether it’s a small repair or a full system upgrade, we take pride in providing honest advice, prompt response times, and workmanship you can trust. Customer satisfaction is at the heart of everything we do, and we aim to deliver a friendly, efficient, and dependable service every time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

79 reviews

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No recent history of asking for reviews

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4.3

All reviews

(79)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Lee did an excellent job this morning…

Lee did an excellent job this morning sorting out a problem with our boiler pressure. He phoned in advance to give eta, arrived on time, did the job expertly and told me what he was doing in an informative way. All this and on a bank holiday too. What a guy!!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Lee the engineer was brilliant

Lee the engineer was brilliant. Gave me plenty of notice of his arrival time, was friendly and easy to talk to. He wasn’t able to resolve the problem due to needing a part, but he arranged a time to return and communicated with me throughout. I would highly recommend him.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Review for Lee at All Gas North West Ltd. I had my annual gas service booked in…

I had my annual gas service booked in with Lee at All Gas North West Ltd. I was contacted both by Lee and All Gas prior to my appointment day to confirm the date and time for my service, which I was very impressed by. Lee was very polite and friendly and cleared everything away when the service was done. I am extremely happy to recommend Lee at All Gas which is why I have given a 5 STAR review. 😊

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Dean … A credit to the company!

Our insurance company tasked Allgas NW to sort our leaky gas boiler. Within 30 mins we heard an engineer would visit next morning. After excellent comms Dean arrived dead on 8.15 as promised and was smart, courteous and respectful of our property, putting on shoe covers. He soon diagnosed the problem which requires a specific part from Worcester Bosch which unfortunately needs ordering so he was unable to fix it today. He was however able to give me a managing tip that means we can get by till it can be sorted properly.
I cannot speak too highly of Dean in particular and how he is an absolute credit to his company. I cannot recommend them more highly if the rest of the organisation is as good!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

As a single parent with a disabled son

As a single parent with a disabled son getting heat back on was priority. The company I have my heat cover with, sent Allgas and their work and communication was exceptional! Right from the initial phone call, the engineer told me how long he'd be to arriving at my house which is very good. He diagnosed the issue very quickly and was very professional and friendly at all times. He spoke to the office to get the part ordered and explained how important it was to get heat back ASAP. The lady in the office phoned me after speaking to the insurance company and told me when to see the engineer and when the part would be fitted.
Excellent communication and professional service. Highly recommend! 10/10
Lee was my engineer and his politeness, knowledge, expertise and professional work ethic was fabulous. Also Cathy in the office was so good and very understanding in a difficult situation. Excellent communication.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure issue.

Had a visit today from Lee from AllGas. He did a thorough job and got everything sorted with my boiler. Really pleased with the service provided. Great guy.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The engineer, Dean, called ahead of time to let me know when he would arrive. He assessed my boiler, replacing the required part and tested to make sure it all worked fine. He was very pleasant and efficient. I am very pleased and would recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always!

I’ve been a loyal customer of this company for nearly a decade and I’ve always appreciated their friendly, efficient and thorough service. Lee is our regular engineer and he consistently delivers brilliant work ensuring we receive the best possible service. If he identifies any issues he promptly follows up and provides all the necessary information about the job. His professionalism, helpfulness and knowledge are truly commendable. Thank you for another year of excellent service!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient service.

An excellent engineer named Dean arrived at my house yesterday to solve a leaking TRV issue on my heating system. He phoned beforehand to give me an arrival time and was courteous, pleasant and very helpful throughout his visit. He quickly solved the issue for us, informed us of everything that he had done and left leaving no mess at all. He was a credit to your company and is clearly very capable, dedicated and motivated. Thank you Dean!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, polite friendly company

A great company, responded immediately to my request for assistance. A very efficient lady took my details & arranged a date and time to suit me.
The engineer telephoned on the day to inform me of his estimated time of arrival. He was extremely thorough, explained what the issue was and repaired it in good time.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with ALLGAS…

I was very pleased with ALLGAS NORTHWEST office staff very helpful in booking appointment for my service the engineer (Mike ) came out very pleasant young man, I would highly recommend this company.

25 February 2026
Unprompted review

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