Ordered parts Monday 8 June @13.14pm , 48hr delivery, item was not shipped until weds 10 June late afternoon,royal mail says delivery friday, sorry but we shouldn't wait nearly a week for goods ! In h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience ordering from these guys. I ordered a new RC truck (FTX Ramraider) for my son's birthday. I ordered it on black Friday for a great price, and had to hold onto it for the big d... See more
Outstanding service, was given a really great deal that I wasn't expecting, really happy with the result 10/10 from me
Fantastic communication with Tony who really knows his stuff. Pointed me to everything I needed after many hours of research he carried out on my behalf. Amazing work guys and thankyou so much.
Company details
About AT Models
Written by the company
Established for over 17 years
AT Models covers a range of moels like Helicopters, RC Cars and Planes. One of the largest online retailer of RC Model cars in the UK. Our Goal is to provide the best service we can on both mail rders and instore service
Online Sales
Offering a complete mail order service with clear prices in the basket, simple shipping all tracked, so purchasing is completed with confidence.
Free Shipping is avaliable for UK orders over £99 and provides great value.
Quality Goods, Quality Service
Quality and Service is at the heart of what we sell and do. All products sourced from well established companies, mostly in the UK so parts and products can be provided at all times. If a problem comes up we will resolve and work with suppliers and customers to provide the highest standard of service we can.
Expert Advice
A number of our staff many years of experience which provides users with in site and experience that comes as second to none. you can contact us through our webiste, phone or come in store.
Contact info
891 Plymouth Road, SL1 4LP, Slough, United Kingdom
- (+44) 01753694171
- sales@align-trex.co.uk
- www.align-trex.co.uk
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AT Models
thank you for a fantastic review
Great customer support
Great customer support. Very helpful would recommend buying from them.
12 July 2024
Reply from AT Models
thank you for a fantastic review
Customer service was excellent
Customer service was excellent.
After purchasing online I called the store to explain I needed the item posted quickly.
They posted within 60 minutes of purchase and then called to tell me.
Would definitely use again
12 July 2024
Reply from AT Models
thank you for a fantastic review
Reply from AT Models
thank you for a fantastic review
Reply from AT Models
thank you for a fantastic review
Reply from AT Models
Thank you for a fantastic review
Poor customer experience
my experience was that it was a terrible shop to deal with....the owner is not interested when things go wrong and many kits are more expensive than other RC shops. batteries ordered never arrived and when they did they gave them to someone else...sold an xnova motor to me that did not fit the kit he sold it to me for...etc etc etc
I spend lots of money on rc kits but will never buy anything from them again...
1 January 2024
Unprompted review
Reply from AT Models
we have not sold xnova for over 5 years, so I am not sure this review is quite related, no order number provided or response to any recent orders
Reply from AT Models
Thank you for a fantastic review
AT model where do I start this is the…
AT model where do I start this is the best hobby shop I have ever been to and always well stocked and always manage to get the parts I need to keep going as they have a well stocked warehouse if what I need is not in stock I always get it the next day or so and the staff are more than helpful I’m a customer for life no better hobby shop for me always a pleasure 5 stars from me
4 July 2024
Reply from AT Models
Thank you for a fantastic review
Reply from AT Models
Thank you for a fantastic review
Reply from AT Models
Thank you for a fantastic review
Reply from AT Models
Thank you for a fantastic review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.