AliExpress Reviews 

When things do not work AliExpress and associated sellers are a totally scam. They stole my money.

When I finally received the heatsink, after 6 weeks, I immediatly brought it to my professionel servicecenter. The Heatsing only heats up in the center. It doesn't dissipate heat sideways toward the fans. The professional service center gave my pictures and video as evidence of the heatsink not working. I uploaded it all to AliExpress. They would like to refund me app. 357 DKK - price of the Heatsink DKK 1789. They said that the evidence was not good enough.

I did not accept the refund, as the evidence is totally clear. I have asked Aliexpress 3 times, for what more evidence they could possibly need. They never answered.

They just closed the case - and hope for my understanding ??????? In Denmark this is called theft. And there are laws protecting me as a buyer - but with Aliexpress, they do what they want to - chinese of course.

Ali express is a total disgrace.

I returned a defective item to Germany as instructed by AliExpress support. I was promised that my return shipping expenses (79.00 EUR) would be refunded upon providing proof.
​I provided the official receipt from the Latvian State Post (VAS Latvijas Pasts) and an official bank statement confirming the payment of 79.00 EUR. Despite translating every single line for them, AliExpress customer support repeatedly sends automated, copy-pasted rejection templates stating "evidence is invalid" without any explanation!
​Absolutely terrible automated support that ignores official state postal receipts. I have already initiated a formal chargeback process through my bank and filed a complaint with consumer protection. Unacceptable!

Extremely disappointed with AliExpress customer support and their automated dispute system.

My order has been completely lost in transit. The tracking has had zero movement since July 4 - frozen at the departure airport in China for over a full month. The guaranteed delivery window passed long ago.

To make matters worse, a frontline support agent incorrectly opened my refund request under "Package in transit" without uploading my provided proof. This error locked the dispute interface in an automated waiting timer, removing my ability to upload evidence directly on the dispute page. When I noticed this mistake, I contacted another support agent and explicitly asked to escalate the case to the Senior Team to fix the incorrect category and attach my proof.

I have done everything possible from my side: I submitted all required proof via email and repeatedly uploaded the information and screenshots directly through the 'Reply' function in the escalation to the senior team chat. Despite this, I keep receiving generic, automated responses directing me back to the dispute page - the exact page where the upload function is blocked.

The seller has been completely passive, making empty promises while doing nothing when I asked for Cainiao investigation. AliExpress refuses to manually review the clear evidence already submitted to them. Absolute lack of proper customer support.

UPDATE – August 8, 2026

AliExpress has now finally provided the “investigation result” they referred to in their public Trustpilot response.

It took them several days to investigate the case. The result? They sent me the same Cainiao tracking link I had already checked myself countless times and stated that my parcel is “being transported under normal conditions”.

The tracking has had zero movement since July 4.

AliExpress did not explain where the parcel currently is, why there have been no tracking updates for over a month, what exactly was investigated, whether any logistics partner was actually contacted, or what information allows them to conclude that this is “normal” transportation.

I had already contacted the seller, Cainiao and AliExpress support, submitted all available evidence by email, and had the case escalated. The seller could not establish where the parcel was, and Cainiao specifically directed me back to AliExpress for resolution.

After all of that, AliExpress’ “investigation” has produced no actual information about the parcel. Instead, I was told that I will receive it no later than August 31 and that, if it still has not arrived, I should contact them again.

So the promised investigation has effectively resulted in: here is the same tracking page you already have, now wait another three weeks.

If AliExpress can state with such certainty that the parcel will arrive by August 31, I would like to know what actual evidence supports that statement when the tracking has been completely frozen since July 4.

Sending a customer the same publicly available tracking link is not an investigation result. Telling them to come back at the end of August is not a resolution.

I still have no parcel, no refund, no meaningful tracking updates and no explanation of where my order actually is.

At this point, customer support appears to exist mainly to keep the case open until the delivery timer expires rather than to resolve the problem.

After five years as an AliExpress customer, there will not be a sixth.

Order CNPRT47307701234008854049

Im regular buyer from ALIEXPRESS.
Last weeks Im having serious problems with delivery company ECOSCOOTING in Portugal. They dont try to deliver, they report fake delivery attempt, they lie saying no one was at home (our address is a store open 9h/12h30 ans 14h to 18h30). Things go worst with a guy named Bruno that works for ECOSCOOTING in Braga. This is non professional person, he lies saying client is not at home and does not try to deliver packages.
Before ECOSCOOTING orders where delivered by CTT and things where very well.
Unfortuntly ECOSCOOTING lost my order in past and this order now they are gonna return saying I was not available to receive it, wich is FALSE!
1 star for aliexpress for working with such a bad shipping company in Portugal.

Rating Updated to a Neutral 3 Stars
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I was finally refunded, but only after a serious fight. It shouldn't take five emails, countless chat messages, and an escalated review on Trustpilot just to get my money back. I am acknowledging the refund with a neutral rating, but honestly, years of goodwill and trust were completely burnt to get here.

Original Message
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I ordered a custom figure, but they sent me a generic one that looked nothing like the photos I provided.

Their customer service team immediately agreed that the figure was incorrect and advised me to request a full refund. However, their “senior” team then refunded only a tiny amount, claiming that the figure still had value, and closed the case without refunding.

I am now unable to reopen the case because they falsely claim that I accepted the partial refund. I did not accept it.

When I challenged the decision, they insisted that the generic figure looked similar to my friend’s photo, which is complete nonsense. It is clearly a different face and bears no meaningful resemblance to the person in the reference images.

This was supposed to be a custom-made figure, not a random generic product. A small partial refund for an unusable item is completely unacceptable.

Worst experience by FAR!! Stay away! Received my product on 23.06 and opened a dispute the same day. Had to pay for the return and had 15 days to be received by seller and the seller has 30 days to confirm return!! Outrageous! Contacted AE support multiple times and asked to step in and refund, have provided return confirmation/delivered and all I got were template responses that my req was "expedited". You cannot get in touch with a manager or properly escalate an issue. Worst support workflow I've seen. Think 5 times before buying and do NOT BUY!!

LE: thank you for finally refunding the console price but I do not understand why you are not refunding also the return fee I payed!! Have informed seller and AE support since the start and I was asked to pay for the return fees. The seller agreed to refund and have provided proof. The refund should be returned to the same payment method as the console and I would appreciate if support would respond more than once a day. Thank you!

Buying process is OK.
Shipping using ECOSCOOTING is BAAAADDDDDD!!!!

ECOSCOOTING is the worst shipping company! Aliexpress cannot trust delivery in ECOSCOOTING!

1 Star to Aliexpress because of that!

Update after response from them on here an absolute joke. I did as they requested. This is what I get as an answer, yet again. Before I can return anything, they want me to make a movie starring a cast of thousands. All I wanted to do was return a pair of shoes which were too small.
To better handle your complaint regarding quality issues, please provide the following evidence to assist us in determining the actual situation:
1.A complete video demonstrating the specific problem or defect of the product.The video content should include, but not limited to, the following:
• The overall appearance and packaging of the product;
• The specific problems or defects of the product;
• Functional testing of the product (if applicable)
2.Communication records with the seller (e.g., admissions of error, promises of refunds, etc.) — this serves as supplementary evidence. If provided, it will enable a clearer determination of the seller’s issues.

In order to help resolve your issue, please click here to provide the necessary information/evidence within 3 days. On receiving your submission, please allow us 48 hours on average to process your new information/evidence.

Thank you for your understanding and cooperation.Update I have changed my reason for the return as per the agent's response, but I'm not holding out much hope, as this is the third time I've tried to change the response.
Absolute nightmare. I bought a pair of shoes, supposed to be 43/45. They were tiny. No way were they the right size. AliExpress put every obstacle in my way to try and make me keep them. They would not allow me to return them. They kept asking for photographs, videos, proof, everything. I will never, ever buy from this company ever again. They promised free returns, but they just wouldn't allow me to return them, and I don't know why.

Been a regular AliExpress customer for many years and hardly had any complaints until recently.
Had some issues with products and the communication was absolutely ridiculous.
Contacted customer service with solid proof that what was advertised did not match what I received.
Agents acted very helpful and promised they would escalate the matter with the proof and explanation to solve this matter.
I received an email from the senior agents with a standard message that the proof was carefully reviewed but was insufficient so case closed.
I contacted customer service again for several times and it's a repetitive frustrating cycle of showing undeniable proof to the agent who promises he will do everything he can to explain the matter in detail to the senior agents only to get another exactly the same standard email over and over again.
Seems they don't review the case, they just automatically send the standard email that the evidence is insufficient.
I know this because I had a previous issue with an article and the customer service agent promised me to extend the return/ refund period which he didn't.
I took a screenshot shot of this promise and contacted cs again and they would escalate and explain to the senior team.
Days later I got an email that the case was closed because the time has expired.
Yeah, I know... the issue is that I was promised it would be extended.
4 times same routine, 4 times same reply from the senior team, so that's how I know they don't review most cases, they just reply with standard emails without looking into it.
Finally the 5th time someone looked at the case and evidence and offered a solution.
So my latest case I'm stuck at 4 times and need to get back to customer service again and again and again until I get lucky someone decides to review the case.
It's a big waste of time and very frustrating, but I am in my right and have solid evidence.
After this issue, no more AliExpress.
We all know lots of bad products and inaccurate advertising by sellers, but at least if you are guaranteed return/refund without this absurd hassle it's worth a try.
AliExpress is a billion dollar company, but the way they handle things and treat their customers is really unacceptable.

Ordered a battery charger and batteries July 15. July 21 no tracking information added. No way to contact AliExpress. No customer service. Don't use this service. Delivery was suppose to be August 3. No delivery, no tracking, no updates. I found out from AliExpress that the tracking number was fake. I have asked for a complete refund and for their supplier to be removed from service. Finding a way to communicate with AliExpress was a challenge. I have provided AliExpress my order number. my complaint number my refund number yet they can't seem to find anything. How bad is this company who supports venders who scam with fake tracking numbers. This company has wasted so much of my time with their poor and unprofessional service. I copied all conversations with AliExpress customer service for my credit card refund yet they still can't do the job. Avoid this company like a plague. I have tried 15 to delete my account and information. I have sent an email to delete my account and Information. Their verification is sent to an AliExpress.com email address and not yours. Impossible to deal with.

The absolute worst. Do not use them. They are a scam.

UPDATE — Case ID: 2053808438878684 | Order: 3058621170597815
After my first review, AliExpress publicly responded promising to "look into the issue." What followed was a series of absurd demands proving they never read my case:
My actual request: Reimbursement of 35,49€ in shipping costs (25,49€ + 10,00€ DHL invoices) because AliExpress provided an incorrect return address. The package (tracking CY731194892DE) was rejected by Chinese customs on 27.01.2026 and returned to Germany.
What AliExpress demanded instead:

A return label — AliExpress never issued one for this order
Screenshot of chat with seller — I followed AliExpress instructions, not seller's
Third-party inspection report (TÜV, SGS) — the product was returned in October 2025 and is now lost due to customs rejection
Video proving product defect — the product is not in my possession

The facts AliExpress ignores:

I have two DHL invoices for the same tracking number
I have proof of customs rejection (27.01.2026)
Their own chat agent acknowledged the problem and escalated it (Case ID 2053808438878684)
My chargeback (24.09.2025) covered only the product price, NOT shipping costs

AliExpress is deliberately using a broken process to avoid responsibility. They shift the blame to customers, send automated templates, and demand documents that are physically impossible to provide.
I demand: 35,49€ refund for shipping costs caused by AliExpress error. This is not about product quality — this is about compensation for costs arising from incorrect return instructions, which under EU consumer law is the seller's responsibility.
If this is not resolved, I will escalate to the European Online Dispute Resolution (ODR) platform.

I have ordered from Eliexpres and never recoeved my goods .
They are using SPEEDAF LOGISTUCS WHOM NEVER DELVER THE PACKAGE .
THIS MAKE ONE VERY SCEPTICAL TO BUY FROM THEM AGAIN.

Impossible making a simple request with these guys. Aliexpress do not allow me to ask for a switch of batteries when what i believed was 7,4v 3000a lipo. Instead i get 3,7V. I spent two hours looking for a functioning return button, but no. They hide every text of such behind a mountain of fog. TERFPV BATTERY STORE. Is the shop.

I will give a better star when Aliexpress handles the seller properly. I believe tehy will. Thank you Alixpress

Order placed on: Aug 4, 2026
Paid on: Aug 4, 2026
Payment method: Credit/Debit card
TERFPV BATTERY Store >
Estimated delivery date: Aug 30, 2026 ?
Model: 3.7V 2000mAh
Micro USB
2Pcs V168 Pro Max Original 7....
3.7V 2000mAh 2Pcs
123,49 kr å

Make them send the batteries as adverticed on Aliexpress! (7,4v 3000A)

The customer service makes me so angry I lose sleep over the treatment. As soon as something goes wrong, customer service makes it worse. I have lost hundreds of dollars due to them.

The last one is extremely offensive because the product got stuck in customs because they didn’t give me a receipt. I ask for one they tell me how to download it, it doesn’t exist. They forward it to customer support team, who get back to me with the exact same suggestion.it doesn’t exist when I go into the page. Eventually, I managed to get a hold of somebody through the chat, show them screenshots and they admit that sometimes it doesn’t show up so they tell me somebody will get back to me, and the person who gets back to me, says the exact same thing as everybody’s been saying yeah just download it. It doesn’t exist. Then eventually they suggest contacting the supplier, who, needless to say, does not reply and it goes back-and-forth like this wasting hours of my time until eventually we get to the point where the product has to be returned because I have not received it. It’s stuck in customs and I’ll Express will not provide me with an Invoice now what happens is even worse because their customer support team sends me emails that I can’t reply to, and there are absolute nonsense. The emails cannot be replied to because their inbox is full, so I cannot get a hold of anyone to sort out the problem. Then, when I contact them on the chat, it also ends in them, telling me a customer support agent will have a look at it and get in contact with me, who sends me an email that I can’t reply to telling me to contact customs doesn’t help because we’ve already contacted customs. They need the invoice, and I never got one and then returning the product becomes a problem because they still think that I can get a hold of customs and get the product, whilst I can’t and then they close the case because I don’t provide the information that they need now given that I can’t even email them, how am I supposed to provide them with any information or have a dialogue every time I contact them by chat it’s like starting from scratch explaining to them that it doesn’t work. I never receive the product. It’s stuck in customs. I can’t get it out so it has to be returned and I should get a refund.

And then the audacity, to blame me for this, when I have contacted them so many times trying to solve the problem, and they have done the exact opposite on every occasion trying to not solve the problem, it makes me so furious.
I highly recommend everyone not to buy from all the Express unless they absolutely have to, because you could be losing hundreds of dollars like I have, and I suspect I’m not the only one and also I’m sure this issue will not be solved because they have showed no interest in trying to sort it out so far, and if they had read the emails that I’ve sent them or the chats with their chat button, their customer care agents then they would see how much effort I have put into trying to sort this out, and it is beyond belief.

And to add insult to injury, they offer me a 4 usd compensation, after having cost me 150 usd loss. Also, as the case has been escalated after I wrote the original complaint, it gets even worse, as they suggest contacting seller, which I already did and already told them about. They don’t read previous correspondence. This would never happen with Amazon or any other online platform. They should take this serious and they don’t.

This was my last purchase on AliExpress.
My package was officially declared lost by the courier company, Ecoscooting. They sent me an official document confirming that they take responsibility for the loss and clearly stated that I should request my refund through AliExpress.
I submitted that official document to AliExpress.
AliExpress ignored it.
Instead, they kept sending me back to the courier, while the courier kept sending me back to AliExpress. I was trapped in an endless loop where nobody wanted to take responsibility.
Even after providing official written proof that the package was lost, AliExpress rejected my appeal, claiming that I had not provided valid evidence.
At this point it became obvious that the goal was not to solve the problem, but to make the customer give up.
It was only €11, but the amount is irrelevant. The real issue is how customers are treated when something goes wrong.
I will never buy from AliExpress again. There are marketplaces that actually stand behind their buyers when a shipment is lost. Based on my experience, AliExpress is not one of them.

Review 1 – Distinctive Shoes Store

I purchased two pairs of trainers from Distinctive Shoes Store on AliExpress for a total of £138, buying them about two weeks apart. Between my purchases, the price dropped significantly to £112.

I contacted the store politely to ask whether they would consider offering some form of goodwill discount or partial refund, given the substantial price reduction shortly after my first purchase. Instead of receiving professional customer service, I was asked whether I was "trying to make trouble."

That response was completely unacceptable. Customers should be able to ask a reasonable question without being spoken to in such a dismissive and disrespectful manner.

The issue isn't simply that prices change—that happens everywhere. It's the poor attitude towards customers and the way legitimate enquiries are handled. A seller that values its customers would have responded courteously, even if the answer was no.

Based on my experience, I cannot recommend Distinctive Shoes Store. Good products mean very little when customer service is this unprofessional.

Don't bother ordering anything on Aliexpress. The products are nothing like the descriptions , faulty goods or poor quality items and the sellers are scammers
When you try to return the item they make it as difficult as possible.
AVOI AVOID AVOID

I have been an AliExpress customer for many years and I am an Elite member. I place many orders every month and have spent a significant amount of money on this platform over the years.

Unfortunately, my experience with AliExpress customer service and dispute resolution has become extremely disappointing. This is not the first time I have felt that my evidence was ignored and that I was not treated fairly.

In my latest case, I purchased a laptop battery that I believe was not as advertised. I submitted detailed evidence, including multiple photos, a video, and technical information explaining the problem. Despite all of this, AliExpress decided to offer me only a very small partial refund instead of providing a fair solution.

This has caused me significant frustration and disappointment. As a loyal Elite customer who has supported AliExpress for many years, I expected my evidence to be reviewed seriously and my loyalty to count for something. Instead, I feel that my concerns were simply dismissed.

I no longer have confidence in AliExpress's dispute resolution process. In my opinion, long-term loyal customers deserve much better treatment, fair investigations, and decisions based on the evidence provided.

If AliExpress wishes to investigate this case, I can provide the full Order ID and all supporting evidence upon request

Very disappointing experience.

This has happened to me for the second time in this year.

I received and incorrect item from the seller on AliExpress, so I raised a return request and provided photo and video evidence that I received the wrong item.

But the Aliexpress support team is completely hopeless off lately. They dont see to understand english at all. They rejected the evidence with a comment saying No Evidence.

I raised another return and it was rejected again saying more evidence required. What more evidence do you want when the item looks completely different in the listing and in the video & photos I've sent.

I've uploaded 3 videos and several pictures, even doing a side by side comparision of what I received vs what was displayed on the website.

It's so odd that the customer service can't recognise and identify the difference between the images. The one I ordered was a rectangle 3 piece stand with a rectangle base but the one I received was 1 round pole that can be extended and one round plate base missing instructions and screws to mount the pole on to the base anyway. So basically I received garbage that basically is unusable apart from it being entirely different from advertised.

AliExpress keeps sending generic copy/paste information which leads to nothing but the customer service looking at the evidence to dismiss it even when the evidence (including unboxing videos) clearly show the difference in the item received from that on their website. Even the seller's message to me said they apologise and will follow up but then hasn't bothered to do anything.

Clearly someone is not even doing their job properly and AliExpress unfortunately has become very risky place to shop off lately.

Their support quality has become very poor. I highly advice you to look elsewhere to shop like Amazon and eBay rather than AliExpress. Simply because if you hit a problem such as incorrect item received you'll go through a nightmare process of trying to make them understand that it's an issue and eventually lose your money.

UPDATE AFTER ALIEXPRESS COMMENT BELOW 7/8/2026:

All the sent me was a generic email stating I need to send an unboxing video, which I did and still got rejected.

Any child will be able to tell you the item in the image differs from the item received (from the video I submitted) and yet they can't seem to see the difference. What a scam, a shame.. after shopping with you'll for over 10 years the service has become so shit it's absolutely absurd.

I have sent an appeal but I am now going to take this over social media with all the videos and pictures exposing Aliexpress on what they are doing to customers and to Avoid Aliexpress at all costs.

UPDATE 8/8/2026:
Appeal was rejected again as they didn't understand the proof.. NOTE: I had raised the return as wrong item sent

I raise the return again but this time I raised it as Doesn't match website item description and submitted the same proof as before and this time they accepted the claim, which is so odd. This has now been resolved but I am still unhappy with the stress and the number of days I had to follow up with the sending in evidence and chatting with generic response support teams getting no where and causing unnecessary stress. I would still hesitate to shop with AliExpress just because these incidents are getting too frequent off lately as compared to dealing with support couple of years ago. Something has changed and it's not in the favour of AliExpress getting better support. it's getting worst.