AliExpress Reviews 

UPDATE — Case ID: 2053808438878684 | Order: 3058621170597815
After my first review, AliExpress publicly responded promising to "look into the issue." What followed was a series of absurd demands proving they never read my case:
My actual request: Reimbursement of 35,49€ in shipping costs (25,49€ + 10,00€ DHL invoices) because AliExpress provided an incorrect return address. The package (tracking CY731194892DE) was rejected by Chinese customs on 27.01.2026 and returned to Germany.
What AliExpress demanded instead:

A return label — AliExpress never issued one for this order
Screenshot of chat with seller — I followed AliExpress instructions, not seller's
Third-party inspection report (TÜV, SGS) — the product was returned in October 2025 and is now lost due to customs rejection
Video proving product defect — the product is not in my possession

The facts AliExpress ignores:

I have two DHL invoices for the same tracking number
I have proof of customs rejection (27.01.2026)
Their own chat agent acknowledged the problem and escalated it (Case ID 2053808438878684)
My chargeback (24.09.2025) covered only the product price, NOT shipping costs

AliExpress is deliberately using a broken process to avoid responsibility. They shift the blame to customers, send automated templates, and demand documents that are physically impossible to provide.
I demand: 35,49€ refund for shipping costs caused by AliExpress error. This is not about product quality — this is about compensation for costs arising from incorrect return instructions, which under EU consumer law is the seller's responsibility.
If this is not resolved, I will escalate to the European Online Dispute Resolution (ODR) platform.

I have ordered from Eliexpres and never recoeved my goods .
They are using SPEEDAF LOGISTUCS WHOM NEVER DELVER THE PACKAGE .
THIS MAKE ONE VERY SCEPTICAL TO BUY FROM THEM AGAIN.

Impossible making a simple request with these guys. Aliexpress do not allow me to ask for a switch of batteries when what i believed was 7,4v 3000a lipo. Instead i get 3,7V. I spent two hours looking for a functioning return button, but no. They hide every text of such behind a mountain of fog. TERFPV BATTERY STORE. Is the shop.

I will give a better star when Aliexpress handles the seller properly. I believe tehy will. Thank you Alixpress

Order placed on: Aug 4, 2026
Paid on: Aug 4, 2026
Payment method: Credit/Debit card
TERFPV BATTERY Store >
Estimated delivery date: Aug 30, 2026 ?
Model: 3.7V 2000mAh
Micro USB
2Pcs V168 Pro Max Original 7....
3.7V 2000mAh 2Pcs
123,49 kr å

Make them send the batteries as adverticed on Aliexpress! (7,4v 3000A)

The customer service makes me so angry I lose sleep over the treatment. As soon as something goes wrong, customer service makes it worse. I have lost hundreds of dollars due to them.

The last one is extremely offensive because the product got stuck in customs because they didn’t give me a receipt. I ask for one they tell me how to download it, it doesn’t exist. They forward it to customer support team, who get back to me with the exact same suggestion.it doesn’t exist when I go into the page. Eventually, I managed to get a hold of somebody through the chat, show them screenshots and they admit that sometimes it doesn’t show up so they tell me somebody will get back to me, and the person who gets back to me, says the exact same thing as everybody’s been saying yeah just download it. It doesn’t exist. Then eventually they suggest contacting the supplier, who, needless to say, does not reply and it goes back-and-forth like this wasting hours of my time until eventually we get to the point where the product has to be returned because I have not received it. It’s stuck in customs and I’ll Express will not provide me with an Invoice now what happens is even worse because their customer support team sends me emails that I can’t reply to, and there are absolute nonsense. The emails cannot be replied to because their inbox is full, so I cannot get a hold of anyone to sort out the problem. Then, when I contact them on the chat, it also ends in them, telling me a customer support agent will have a look at it and get in contact with me, who sends me an email that I can’t reply to telling me to contact customs doesn’t help because we’ve already contacted customs. They need the invoice, and I never got one and then returning the product becomes a problem because they still think that I can get a hold of customs and get the product, whilst I can’t and then they close the case because I don’t provide the information that they need now given that I can’t even email them, how am I supposed to provide them with any information or have a dialogue every time I contact them by chat it’s like starting from scratch explaining to them that it doesn’t work. I never receive the product. It’s stuck in customs. I can’t get it out so it has to be returned and I should get a refund.

And then the audacity, to blame me for this, when I have contacted them so many times trying to solve the problem, and they have done the exact opposite on every occasion trying to not solve the problem, it makes me so furious.
I highly recommend everyone not to buy from all the Express unless they absolutely have to, because you could be losing hundreds of dollars like I have, and I suspect I’m not the only one and also I’m sure this issue will not be solved because they have showed no interest in trying to sort it out so far, and if they had read the emails that I’ve sent them or the chats with their chat button, their customer care agents then they would see how much effort I have put into trying to sort this out, and it is beyond belief.

This was my last purchase on AliExpress.
My package was officially declared lost by the courier company, Ecoscooting. They sent me an official document confirming that they take responsibility for the loss and clearly stated that I should request my refund through AliExpress.
I submitted that official document to AliExpress.
AliExpress ignored it.
Instead, they kept sending me back to the courier, while the courier kept sending me back to AliExpress. I was trapped in an endless loop where nobody wanted to take responsibility.
Even after providing official written proof that the package was lost, AliExpress rejected my appeal, claiming that I had not provided valid evidence.
At this point it became obvious that the goal was not to solve the problem, but to make the customer give up.
It was only €11, but the amount is irrelevant. The real issue is how customers are treated when something goes wrong.
I will never buy from AliExpress again. There are marketplaces that actually stand behind their buyers when a shipment is lost. Based on my experience, AliExpress is not one of them.

Review 1 – Distinctive Shoes Store

I purchased two pairs of trainers from Distinctive Shoes Store on AliExpress for a total of £138, buying them about two weeks apart. Between my purchases, the price dropped significantly to £112.

I contacted the store politely to ask whether they would consider offering some form of goodwill discount or partial refund, given the substantial price reduction shortly after my first purchase. Instead of receiving professional customer service, I was asked whether I was "trying to make trouble."

That response was completely unacceptable. Customers should be able to ask a reasonable question without being spoken to in such a dismissive and disrespectful manner.

The issue isn't simply that prices change—that happens everywhere. It's the poor attitude towards customers and the way legitimate enquiries are handled. A seller that values its customers would have responded courteously, even if the answer was no.

Based on my experience, I cannot recommend Distinctive Shoes Store. Good products mean very little when customer service is this unprofessional.

Don't bother ordering anything on Aliexpress. The products are nothing like the descriptions , faulty goods or poor quality items and the sellers are scammers
When you try to return the item they make it as difficult as possible.
AVOI AVOID AVOID

I have been an AliExpress customer for many years and I am an Elite member. I place many orders every month and have spent a significant amount of money on this platform over the years.

Unfortunately, my experience with AliExpress customer service and dispute resolution has become extremely disappointing. This is not the first time I have felt that my evidence was ignored and that I was not treated fairly.

In my latest case, I purchased a laptop battery that I believe was not as advertised. I submitted detailed evidence, including multiple photos, a video, and technical information explaining the problem. Despite all of this, AliExpress decided to offer me only a very small partial refund instead of providing a fair solution.

This has caused me significant frustration and disappointment. As a loyal Elite customer who has supported AliExpress for many years, I expected my evidence to be reviewed seriously and my loyalty to count for something. Instead, I feel that my concerns were simply dismissed.

I no longer have confidence in AliExpress's dispute resolution process. In my opinion, long-term loyal customers deserve much better treatment, fair investigations, and decisions based on the evidence provided.

If AliExpress wishes to investigate this case, I can provide the full Order ID and all supporting evidence upon request

Very disappointing experience.

This has happened to me for the second time in this year.

I received and incorrect item from the seller on AliExpress, so I raised a return request and provided photo and video evidence that I received the wrong item.

But the Aliexpress support team is completely hopeless off lately. They dont see to understand english at all. They rejected the evidence with a comment saying No Evidence.

I raised another return and it was rejected again saying more evidence required. What more evidence do you want when the item looks completely different in the listing and in the video & photos I've sent.

I've uploaded 3 videos and several pictures, even doing a side by side comparision of what I received vs what was displayed on the website.

It's so odd that the customer service can't recognise and identify the difference between the images. The one I ordered was a rectangle 3 piece stand with a rectangle base but the one I received was 1 round pole that can be extended and one round plate base missing instructions and screws to mount the pole on to the base anyway. So basically I received garbage that basically is unusable apart from it being entirely different from advertised.

AliExpress keeps sending generic copy/paste information which leads to nothing but the customer service looking at the evidence to dismiss it even when the evidence (including unboxing videos) clearly show the difference in the item received from that on their website. Even the seller's message to me said they apologise and will follow up but then hasn't bothered to do anything.

Clearly someone is not even doing their job properly and AliExpress unfortunately has become very risky place to shop off lately.

Their support quality has become very poor. I highly advice you to look elsewhere to shop like Amazon and eBay rather than AliExpress. Simply because if you hit a problem such as incorrect item received you'll go through a nightmare process of trying to make them understand that it's an issue and eventually lose your money.

UPDATE AFTER ALIEXPRESS COMMENT BELOW 7/8/2026:

All the sent me was a generic email stating I need to send an unboxing video, which I did and still got rejected.

Any child will be able to tell you the item in the image differs from the item received (from the video I submitted) and yet they can't seem to see the difference. What a scam, a shame.. after shopping with you'll for over 10 years the service has become so shit it's absolutely absurd.

I have sent an appeal but I am now going to take this over social media with all the videos and pictures exposing Aliexpress on what they are doing to customers and to Avoid Aliexpress at all costs.

Got no words. Just never buying anything here again.

I placed order 8212122917946888 on AliExpress. The carrier GOFO INC (Tracking: GFUS01058464560644) officially sent me an email confirming that the package experienced an exception and was classified as ABANDONED and cannot be delivered.
​Despite sending official email screenshots from gofo.com to AliExpress customer support multiple times, AliExpress agents and automated systems keep rejecting my proof and refusing my full refund. This is completely unacceptable customer service. I demand my full refund immediately!

I ordered a roll of electrical wire for $299 and change. Waited one entire month for delivery. Ali express had it shipped from a different company and said it was delivered. It wasn’t delivered to me. Never received it. They said it was delivered by USPS so I got in touch with them and they said they never received it therefore couldn’t deliver it. So I contested the charge with my credit card company and the final decision was customer responsible. I guess I was responsible for buying from a disreputable company? I will never buy anything from this company again and suggest you avoid them like the plague.

AliExpress pretty much has it all, at hard to beat prices. Postage time was good, as was the tracking. Added bonus are the 'Bundle Deals', don't know how they do it at that price! There is something for everyone on AliExpress!

In June of this year, I placed an online order, and paid in full, for a car polisher with accessories, which included a battery charger. ONLY the battery charger was delivered, by Australia Post.
Despite MANY EMAILS to Ali Express (Cherish Wang), and filing a Missing Contents Report (#73094278) with Australia Post, Ali Express claims my full order was delivered - that is absolutely an UNTRUTH.

This has been very much a DISTRESSING and TIME CONSUMING event with ALI EXPRESS….many emails to ALI EXPRESS’ Cherish Wang…a lengthy form-filling exercise at Australia Post wrt the NEVER SENT/NEVER RECEIVED Car Polisher.
ALI EXPRESS - UNTRUSTWORTHY,

Terrible website/app like temu only far worse customer service and the items are worse quality.
Would not recommend ever and will never use again.

I’ve used Aliexpress for a few years. A lot of their products are resold on Amazon, so this helps to cut out the middleman and secure a good deal. I mostly use it for small items such as crochet, sewing & stickers.

I am writing to expose AliExpress's absolute lack of respect and their deceptive advertising practices towards consumers. The platform offers no real support, protects sellers of counterfeit items, and misleads customers with their fake "Free Return" labels.

1. Complicity with Counterfeit Products: I purchased a Micro SD Card that proved to be fake (it did not have the advertised capacity or speed). Instead of banning the seller, AliExpress made it incredibly difficult to return a clearly fraudulent item.

2. The "Free Return" Trap: All my purchased products had the "Free Return" label. However, upon initiating the return process, I was forced to pay the shipping costs upfront via CTT (Portugal Post), which cost me an absurd total of 70.70 Euros (13.20€ to Madrid and 57.50€ to China).

3. False Promises from Customer Service (Evidence Attached): Before shipping the items and paying this fortune out of pocket, I contacted the official AliExpress chat. Agents "Hammad" and "Muhammad" GUARANTEED me, in writing, that AliExpress would generate a coupon to cover my shipping costs if the seller refused to pay. Trusting the company's official word, I shipped the items.

The result? Their automated robotic system closed my disputes and refuses to issue the promised refund, claiming "incomplete documentation" or stating that the shipping is my responsibility due to the return reason I was forced to select in their rigid, broken system. I provided all the official CTT receipts, showed the proof of payment, and attached the screenshots of their own agents promising the reimbursement. Nothing worked. Their customer service is an endless robotic loop that completely ignores solid evidence.

It is unacceptable for AliExpress to advertise "Free Returns," explicitly instruct the customer to pay for shipping with a promise of full reimbursement, and then flatly deny the payment, leaving the consumer at a financial loss and without the products.

Worst Experience ever from custom support all the way thru the sky, don’t even know where to start. Worst place I’ve ever shopped before first they begin with some nonsense talking about “appeal for verification” for a purchase you MADE with your hard earned money. And they’re like “VERIFY THIS” guess what. It’s all a data grab. They grab ur details then say they cannot refund nor ship you the product so at the end of the day ur basically paying them money for NOTHING. Better off burning ur money at the casino at this point.

SD Card to update maps arrived blank , Ali express refused return or refund. Do not believe the sites where it says free return for 90 days. Best steer well clear of these china sites.

I had a very disappointing experience with AliExpress. I ordered several items, but some were completely different from what was advertised, some were poor quality, and one item was much shorter than described.

I understand that buying from online marketplaces can sometimes be a gamble, which is exactly why I made sure the listings clearly stated there was a 15-day free return policy before placing my order.

I returned the items unused, undamaged, and in their original packaging, yet I was still charged a return shipping fee. When I contacted customer support, I received nothing but the same copy-and-paste responses, with no real attempt to resolve the issue.

If you shop on AliExpress, take screenshots of the listing, especially the return policy, before you buy. I also recommend paying with PayPal for added buyer protection. Based on my experience, I won't be shopping here again.