Alicebenjamincollection Reviews 4

I would definitely caution anyone considering from buying anything from Alice and Benjamin. I bought 2 pairs of shoes. The sizes I received were way too big. In order to get a refund they are requesting I send back to an address in China. The shipping cost would be $70,30. After they receive they will credit my account. They gave me another option to take 30% refund and keep the shoes that don’t fit. There is nothing in their advertising that shows return must go to China. Worst experience I have ever had. Their items look great online but they are definitely cheap in person. Save yourself the hassle and frustration of doing business with these folks.

I purchased a pair of shoes which took 15 days to receive. I was okay with that, but the shoes came wrapped in a plastic bag and the toe was so indented it would not reshape. Not to mention the shoes were not at all like the picture on the website. I emailed them to request a full refund and return instructions. They emailed me back offering a 50 percent coupon or 30 percent refund and I could keep the shoes either way. I was appalled at their response. Why would I settle for either of those options when they sent shoes that were not what was on the website and they are damaged. Please be aware you may not get what you ordered and then they will not offer you the full refund as stated on their website. I will never buy anything from them again.

DO NOT ORDER FROM THIS RETAILER!!!! They completely misrepresented themselves as a boutique located in Nantucket. Said they ship next day via UPS. Total lies. The items were drop shipped from China and took weeks to arrive. I ordered 3 pairs of shoes, 2 shipped out and were sent using GOFO not UPS as stated on website. This would have been a dead giveaway that they weren't coming from Nantucket. 1 pair the shipping label was created and had no movement for weeks. I contacted them and they let me know the item was out of stock and said they would refund my money and let me know what the next steps were. I have heard nothing. There should be no next steps, my refund should be issued as no product was ever received. The 2 pairs of shoes I did receive, were CHEAP, INEXPENSIVE rip-offs of the pictures displayed on the website. Save yourself some money and time and avoid this retailer. They also have another website using the same images called Evelyn & Parker so avoid that one too.

Shoes are not what they claim. I'm trying to return a pair, and have yet to receive a response. The claim to have a 30 day refund policy. I think they are just ignoring my requests for a refund to run out the 30 days. Stay away from this site.!