Total scam-false product pics-no customer service. Pics are totally inaccurate for the products. Wrong shoe size sent-not even labeled. Not even close to correct size by 3 sizes. Cheap plastic mate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This company was nicey nicey helping me…
This company was nicey nicey helping me to return my purchase. However, once they received it, I never heard from them again. Even though they were supposed to give me a full refund. So, not only was I out the cost of the purchase but also the $32.00 ship back! DO NOT ORDER FROM THEM!
Total scam we received shoes that were…
Total scam we received shoes that were not even close to the correct size. We tried to contact them and never got any response.
RUN FAR RUN FAST!!
Major scam
Major scam. The company is located in China and the product that they ship is substandard. Good luck trying to return it. You will spend almost as much on that is the original cost of the order. The website is deceptive as it does not state that the company is located in China. If you use a credit card that charges international currency fees it will cost you more. Do not buy from this company
Scam company
Scam company. Great website and Support responds when ordering, no response when trying to RETURN the items that are super cheap quality and all wrong sizes. Nothing fit and crap. Wasted $615. Opening a dispute with my credit card company.
Similar experience as ALL other…
Similar experience as ALL other customers. Scam company …I returned the junk they sent and complied with their requirements ….emails unanswered
No refund ever arrived
I was so excited for these shoes to…
I was so excited for these shoes to come. They looked so good and amazing quality from what was advertised. When I finally got my package, I had to check the box again because the quality of these shoes are worse than the dollar store. These were made in China and the Chinese won't even wear themselves. I sent an email to return this disappointing package and never got a response. I've sent multiple and nothing. They are quick to take your money and will not respond to wanting to return their product. There is no phone number and just an email to contact them. Stay away from this company. I'm out $185.
Very poor quality
Very poor quality. False claims about products. No customer service. They say they have a 30 day return policy but do not respond to emails asking how to return a product for a refund
Item ordered was way too small
Item ordered was way too small. Only way to contact company for return was via email. No phone number for customer service. They stopped answering my emails so unable to return.
Scam company sent wrong coat
I wish I read the reviews before I placed the order. I ordered a short coat with wide collar and received a long straight coat not good quality. I didn't know it was coming from China and took a long time to receive the order. Not happy at all - wasted money. I will not order from mae & willow again.
Buyer be aware
Buyer be aware, complete scam. Very Poor quality products, no customer service, complete scam.
Do Not Get Sucked In-Poor Quality
I have had the exact same experience as all other reviewers. Terrible quality, not as pictures, not ‘Charleston’ based at all, no phone number to reach anyone with questions about their crazy, difficult return process, and no response to email requests for returns. It is bogus and a scam, just as everyone else has reported. I’m out several hundred dollars on crap products.
Cheap fabric
Cheap fabric. Not as advertised on website (SHOP website) buttonholes too small for buttons. Not as advertised response on return inquires $30 shipping to return to China! Website said easy returns
Shitty company
Same as everyone else. Poor quality and no ability to return them. They don't fit. Horrible company. Emailed 4 times. No response. No phone number. They suck.
Not a US Company. Total Scam. Should be shut down
Avoid this company! They have a nice website but the pictures and descriptions don't match the products that are sent and free returns is a blatant lie. Read their return policy and then just know that they don't do returns, at all, ever. The emails after purchase are misleadingly nice. But that's where it ends. Was able to give the boots I received but were 2 sizes too small to a friend who wears a size 5. I ordered a 7. Never again.
I didn't order SWEATSHIRTS!!!!
The products I received were nothing like the ones advertised on their website!!! They referred to them as comfy sweaters, when in fact I received uncomforable skimpy sized SWEATSHIRTS. I only wish I knew where to turn to make this transaction right. This commpany is a scam and I'm afraid they will continue to make a fortune in America with their false advertising and dihonest business practices. I hope someone would start a class action suit!!!
Fake company
Wish I would have found these reviews before I ordered a pair of shoes and top -- they are awful. I have sent several emails and of course no response. Do not order from this company it's fake
Scam
Terrible company selling cheap Chinese crap. The "leather" shoes are plastic. They advertise free returns but there is NO customer service whatsoever so good luck with that. They have a perpetual 10 yr anniversary sale that "ends tonight". The shipping takes weeks.
This is a scam chinese company
This is a scam chinese company. Mail back returns TO CHINA for $30+? Avoid this company!!!
Horrible Company
Horrible Company, I will never order from May and Willow Charleston again. The item sent did not look anything like the one I ordered from the picture and the quality was awful. The shirt looked old ugly and discolored. I tried to contact C/S by email and got a request back to send photos to justify my claim. I forwarded them right away, heard nothing back and there is no tel # to contact a live C/S person. I hope the company goes out of business asap.
I will try to get a refund through my credit card company. My advice - Don't order from them !!!!!!!
I wish I could give it zero stars
I wish I could give it zero stars. I have been completely scammed. I ordered a size 9 shoe, what I received is MAYBE a size 6. They look and feel as if they are made of particle board. I am so disappointed in myself. I never get taken by stories and hype. Please do not waste your money and give it to these people.
When you call their number, it is a pre-recorded message and then hangs up on you. Apparently, my money is gone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








