Maewillow Charleston Reviews 53

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting that items received did not match the descriptions or pictures on the website. Customers often found the quality to be very poor, describing materials as cheap and items arriving damaged or unwearable. Reviewers also encountered significant issues with the return policy, noting that despite advertised easy returns, the process was often difficult, expensive, or even impossible, with many items needing to be shipped back to China at the customer's expense. Furthermore, orders frequently experienced problems, including incorrect sizing and delayed delivery. The website itself was also a source of frustration, with customers expressing disappointment regarding its appearance and policies.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product quality. Many customers report receiving items that... See more

Quality

Users consistently express disappointment with product quality. Many reviewers report receiving items that... See more

Return policy

Customers consistently express significant dissatisfaction with the return policy. Many reviewers report that... See more

Order

Reviewers highlight negative aspects of order. Many customers strongly advise against ordering from this... See more

Website

Consumers express significant dissatisfaction with the website. Many reviewers found the site deceptive,... See more

Based on these reviews

Rated 1 out of 5 stars

Total scam-false product pics-no customer service. Pics are totally inaccurate for the products. Wrong shoe size sent-not even labeled. Not even close to correct size by 3 sizes. Cheap plastic mate... See more

Rated 1 out of 5 stars

The products I received were nothing like the ones advertised on their website!!! They referred to them as comfy sweaters, when in fact I received uncomforable skimpy sized SWEATSHIRTS. I only wish... See more

Rated 1 out of 5 stars

Terrible company selling cheap Chinese crap. The "leather" shoes are plastic. They advertise free returns but there is NO customer service whatsoever so good luck with that. They have a perpetual 10 y... See more

Rated 1 out of 5 stars

Misleading advertising presented as company in Charleston. Company out of China.website says 30 day return fails to mention you must pay shipping to China. Offer 20% off to keep the product poor quali... See more

Rated 1 out of 5 stars

September 2025, I STUPIDLY ordered (4) pairs of flats from Mae & Willow, Charleston, SC from their website. Since they advertise that Charleston, SC is their home base, I ASS-UMED, they sold their go... See more

Rated 1 out of 5 stars

The quality is nylon crap. This is 100% a Chinese company. Returns are not honored. They offer discounted partial returns to no more than thirty percent. There is no phone, no real customer se... See more

Rated 1 out of 5 stars

It appears they direct ship all of their “stock” from other countries, which explains the high cost associated with the sale of substandard goods. There is no storefront in Charleston. I tried to retu... See more

Rated 1 out of 5 stars

Horrible Company, I will never order from May and Willow Charleston again. The item sent did not look anything like the one I ordered from the picture and the quality was awful. The shirt looked old... See more

Rated 1 out of 5 stars

Doesn't deserve even a 1 star rating. Aren't in Charleston so I was scammed into believing what I ordered would be of good quality. I am sure it came from China because shipping took 3 weeks. Arriv... See more

Rated 1 out of 5 stars

I agree with all the previous posts ... the website looks wonderful and the discounts even better. I ordTered multiple items and I kept getting a runaround as to when they would arrive ... when they... See more

Rated 1 out of 5 stars

I had the same experience as others who have reviewed this company. I actually received the merchandise - poorly made shoes that I tried to return. After several “options” of up to 20% refund, they pr... See more

Rated 1 out of 5 stars

No telephone number listed anywhere for customer service. Does not respond to email communications on its website. Requires customer to return products that are mis-sized back to China at customer's... See more

Rated 1 out of 5 stars

They say this company is in Charleston, but merchandise is coming from China. More than 2 weeks since ordered and posted on my acct but not received and getting the runaround when I contact them.... See more

Rated 1 out of 5 stars

This is a scam company. No real location in Charleston. Bought two blouses - big mistake. Arrived, made out of very cheap polyester fabric and no washing instructions in one of them. Now being told... See more

Rated 1 out of 5 stars

SCAM and they don't accept returns or reimburse you. I ordered 3 pairs of shoes 1 fitted. Inconsistency in size. It seems like they make it as you order, take your money and no returns accepted and t... See more

Rated 1 out of 5 stars

Returns are virtually impossible and must go back to China at the customers expense. Essentially you get no return credit and they have no presence in the U.S. Total scam business.

Rated 1 out of 5 stars

This business is a total scam. I ordered 5 dresses & a pair of shoes. Immediately after I paid for the items, I messaged the company to cancel my order. I could see they were a scam. There is no way t... See more

Rated 1 out of 5 stars

Item ordered was way too small. Only way to contact company for return was via email. No phone number for customer service. They stopped answering my emails so unable to return.

Rated 1 out of 5 stars

Cheap fabric. Not as advertised on website (SHOP website) buttonholes too small for buttons. Not as advertised response on return inquires $30 shipping to return to China! Website said easy return... See more

Rated 1 out of 5 stars

This company is horrible. The product is okay but it is way to large and it says easy 30 day refund. Baloney it needs to be sent back to China for $30.00. That is absolutely criminal. I am sending pro... See more

Rated 1 out of 5 stars

Purchased a blouse from this company, Arrived in a common zipup bag. Item was some kind of strange looking dress perhaps. I emailed them that I wished to return. They are in China when we thought we w... See more

Rated 1 out of 5 stars

I've emailed this company 3 times trying to return a purchase and have not gotten a response. There is no phone number provided. At this point, I'm not sure I'll ever hear from them, and won't be ab... See more

Rated 1 out of 5 stars

A complete scam!! I made sure they had a refund policy in case I didn't like the shoes. I received the wrong size shoes, ccc'd them and asked for the correct size. I received a reply that offered a 10... See more

Rated 1 out of 5 stars

Cheap nylon fabric. Buttonholes too small for buttons. Can return directly to China for $30!! BBB will get a report but I doubt people will heed any advice. Her start up story is quite touching but... See more

Rated 1 out of 5 stars

What a scam. The story sucks you in. It’s supposed to be a company in Charleston when in fact it’s a Chinese company. Their Facebook post was developed in August of this year. They don’t have a real s... See more

Rated 1 out of 5 stars

I've read several reviews and and I'm SO mad. I LOVE these shoes! They are just like the pictures and a great looking shoe BUT this is where all the other reviews match: NO phone number, ZERO re... See more

Rated 1 out of 5 stars

I was so excited for these shoes to come. They looked so good and amazing quality from what was advertised. When I finally got my package, I had to check the box again because the quality of these sho... See more

Rated 1 out of 5 stars

Site looks legit, touts ‘hassle free returns, however I bought a coat they advertised valued at over $300 on sale for $69.95. Picture looked lovely. Once it arrived, weeks later bundled up in an enve... See more

Rated 1 out of 5 stars

Be Aware! Scam Scam Scam! Misleading I give them -0 Stars They advertise the company in Charleston the Company is out of China. The shoes came in no Box and are so Cheaply made I couldn't believe t... See more

Rated 1 out of 5 stars

The shoes I ordered were advertised as orthopedic. They are not. They have zero arch support and the soles are not good. I had trouble getting them on as the elastic in the top is too tight. They offe... See more

Rated 1 out of 5 stars

Do not purchase from this company under any circumstances. It is definitely a scam from China. I purchased what was pictured to be a pair of suede shoes. Received shoes which were probably worth about... See more

Rated 1 out of 5 stars

I wish I read the reviews before I placed the order. I ordered a short coat with wide collar and received a long straight coat not good quality. I didn't know it was coming from China and took a long... See more

Rated 1 out of 5 stars

Very poor quality. False claims about products. No customer service. They say they have a 30 day return policy but do not respond to emails asking how to return a product for a refund

Rated 1 out of 5 stars

Wish I would have found these reviews before I ordered a pair of shoes and top -- they are awful. I have sent several emails and of course no response. Do not order from this company it's fake

Rated 1 out of 5 stars

Avoid this company! They have a nice website but the pictures and descriptions don't match the products that are sent and free returns is a blatant lie. Read their return policy and then just know tha... See more

Rated 1 out of 5 stars

This company was nicey nicey helping me to return my purchase. However, once they received it, I never heard from them again. Even though they were supposed to give me a full refund. So, not only was... See more

Rated 1 out of 5 stars

I wish I could give it zero stars. I have been completely scammed. I ordered a size 9 shoe, what I received is MAYBE a size 6. They look and feel as if they are made of particle board. I am so disap... See more

Rated 1 out of 5 stars

Same as everyone else. Poor quality and no ability to return them. They don't fit. Horrible company. Emailed 4 times. No response. No phone number. They suck.

Rated 1 out of 5 stars

I personally wouldn’t even give them a one star review. Their stuff is crap! The shoes that they show online look beautiful! But then when they show up, they look like plastic junk! Not only that, the... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY. IT’S A COMPLETE SCAM. CHINESE COMPANY. DOES NOT EXIST IN CHARLESTON. THIS IS NOT A REAL STORE. THE CLOTHES DO NOT LOOK LIKE WHAT THEY LOOK ONLINE AND THEY WON’T LET YOU... See more

Rated 1 out of 5 stars

This is a misleading site that is from China with very poor quality. They do not send what you ordered and then make it almost impossible to return it. Stay away from this site!!

Rated 1 out of 5 stars

Total scam we received shoes that were not even close to the correct size. We tried to contact them and never got any response. RUN FAR RUN FAST!!

Rated 1 out of 5 stars

Do not order from this company. Shoes are of horrible quality. They do not look at all like the pictures you see. Sizing is also off.

Rated 1 out of 5 stars

Scam company. Great website and Support responds when ordering, no response when trying to RETURN the items that are super cheap quality and all wrong sizes. Nothing fit and crap. Wasted $615. Ope... See more

Rated 1 out of 5 stars

Major scam. The company is located in China and the product that they ship is substandard. Good luck trying to return it. You will spend almost as much on that is the original cost of the order. T... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

53 reviews

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Rated 1 out of 5 stars

This company was nicey nicey helping me…

This company was nicey nicey helping me to return my purchase. However, once they received it, I never heard from them again. Even though they were supposed to give me a full refund. So, not only was I out the cost of the purchase but also the $32.00 ship back! DO NOT ORDER FROM THEM!

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Major scam

Major scam. The company is located in China and the product that they ship is substandard. Good luck trying to return it. You will spend almost as much on that is the original cost of the order. The website is deceptive as it does not state that the company is located in China. If you use a credit card that charges international currency fees it will cost you more. Do not buy from this company

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Great website and Support responds when ordering, no response when trying to RETURN the items that are super cheap quality and all wrong sizes. Nothing fit and crap. Wasted $615. Opening a dispute with my credit card company.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I was so excited for these shoes to…

I was so excited for these shoes to come. They looked so good and amazing quality from what was advertised. When I finally got my package, I had to check the box again because the quality of these shoes are worse than the dollar store. These were made in China and the Chinese won't even wear themselves. I sent an email to return this disappointing package and never got a response. I've sent multiple and nothing. They are quick to take your money and will not respond to wanting to return their product. There is no phone number and just an email to contact them. Stay away from this company. I'm out $185.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality. False claims about products. No customer service. They say they have a 30 day return policy but do not respond to emails asking how to return a product for a refund

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Item ordered was way too small

Item ordered was way too small. Only way to contact company for return was via email. No phone number for customer service. They stopped answering my emails so unable to return.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam company sent wrong coat

I wish I read the reviews before I placed the order. I ordered a short coat with wide collar and received a long straight coat not good quality. I didn't know it was coming from China and took a long time to receive the order. Not happy at all - wasted money. I will not order from mae & willow again.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Get Sucked In-Poor Quality

I have had the exact same experience as all other reviewers. Terrible quality, not as pictures, not ‘Charleston’ based at all, no phone number to reach anyone with questions about their crazy, difficult return process, and no response to email requests for returns. It is bogus and a scam, just as everyone else has reported. I’m out several hundred dollars on crap products.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Cheap fabric

Cheap fabric. Not as advertised on website (SHOP website) buttonholes too small for buttons. Not as advertised response on return inquires $30 shipping to return to China! Website said easy returns

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Shitty company

Same as everyone else. Poor quality and no ability to return them. They don't fit. Horrible company. Emailed 4 times. No response. No phone number. They suck.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Not a US Company. Total Scam. Should be shut down

Avoid this company! They have a nice website but the pictures and descriptions don't match the products that are sent and free returns is a blatant lie. Read their return policy and then just know that they don't do returns, at all, ever. The emails after purchase are misleadingly nice. But that's where it ends. Was able to give the boots I received but were 2 sizes too small to a friend who wears a size 5. I ordered a 7. Never again.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

I didn't order SWEATSHIRTS!!!!

The products I received were nothing like the ones advertised on their website!!! They referred to them as comfy sweaters, when in fact I received uncomforable skimpy sized SWEATSHIRTS. I only wish I knew where to turn to make this transaction right. This commpany is a scam and I'm afraid they will continue to make a fortune in America with their false advertising and dihonest business practices. I hope someone would start a class action suit!!!

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake company

Wish I would have found these reviews before I ordered a pair of shoes and top -- they are awful. I have sent several emails and of course no response. Do not order from this company it's fake

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Terrible company selling cheap Chinese crap. The "leather" shoes are plastic. They advertise free returns but there is NO customer service whatsoever so good luck with that. They have a perpetual 10 yr anniversary sale that "ends tonight". The shipping takes weeks.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Company

Horrible Company, I will never order from May and Willow Charleston again. The item sent did not look anything like the one I ordered from the picture and the quality was awful. The shirt looked old ugly and discolored. I tried to contact C/S by email and got a request back to send photos to justify my claim. I forwarded them right away, heard nothing back and there is no tel # to contact a live C/S person. I hope the company goes out of business asap.
I will try to get a refund through my credit card company. My advice - Don't order from them !!!!!!!

18 November 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give it zero stars

I wish I could give it zero stars. I have been completely scammed. I ordered a size 9 shoe, what I received is MAYBE a size 6. They look and feel as if they are made of particle board. I am so disappointed in myself. I never get taken by stories and hype. Please do not waste your money and give it to these people.

When you call their number, it is a pre-recorded message and then hangs up on you. Apparently, my money is gone.

11 November 2025
Unprompted review

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