AlexFactory.it Reviews 

Rushed to place my order and code the wrong size boot, Alessio at AlexFactory spotted this based on a previous purchase and queried it with me and I was able to revise my order and get the right size. Great service.

Excellent service, well packaged, delivered on time and very well described product. I would defintely use these guys again.

This is the second time I have purchased hiking boots from Alex Factory. Shipping was prompt and efficient via Federal Express, even though from Italy to the US. Each time Alex Factory checked by email to make sure I was ordering the correct size. Prices were reasonable too. Positive experience and I would buy from them again.

Efficient, helpful service and fast shipping to Poland. I recommend.

All good,ok ok

Everything was good but was a bit surprised by the Canadian import taxes.

Highly recommend. Ordered a pair of trekking boots to the UK. Very easy navigation and follow up communications from Alex. Package arrived in less than a week.

From the minute I ordered my new boots up to delivery I cannot fault the service received from Alex Factory , great service & communication regarding order & delivery . Thanks .

Very quick and quality of shirts are unmatched

What a perfect service this company offers to bikers ! After ordering my new SIDI boots online, I immediately received a request from Mr. Alessio regarding a check of the correct boot-size ordered and some tips how to measure foot size correctly. After choice of correct size was confirmed, my new boots were sent blazing fast and had the perfect fit. Thank You, Mr. Alessio and thank You, Alex Factory, for Your extraordinary customer service.What a perfect service this company offers to bikers ! After ordering my new SIDI boots online, I immediately received a request from Mr. Alessio regarding a check of the correct boot-size ordered and some tips how to measure foot size correctly. After choice of correct size was confirmed, my new boots were sent blazing fast and had the perfect fit. Thank You, Mr. Alessio and thank You, Alex Factory, for Your extraordinary customer service.What a perfect service this company offers to bikers ! After ordering my new SIDI boots online, I immediately received a request from Mr. Alessio regarding a check of the correct boot-size ordered and some tips how to measure foot size correctly. After choice of correct size was confirmed, my new boots were sent blazing fast and had the perfect fit. Thank You, Mr. Alessio and thank You, Alex Factory, for Your extraordinary customer service.What a perfect service this company offers to bikers ! After ordering my new SIDI boots online, I immediately received a request from Mr. Alessio regarding a check of the correct boot-size ordered and some tips how to measure foot size correctly. After choice of correct size was confirmed, my new boots were sent blazing fast and had the perfect fit. Thank You, Mr. Alessio and thank You, Alex Factory, for Your extraordinary customer service.What a perfect service this company offers to bikers ! After ordering my new SIDI boots online, I immediately received a request from Mr. Alessio regarding a check of the correct boot-size ordered and some tips how to measure foot size correctly. After choice of correct size was confirmed, my new boots were sent blazing fast and had the perfect fit. Thank You, Mr. Alessio and thank You, Alex Factory, for Your extraordinary customer service.

Everything was fine!

Loved the confirmation on my order before it shipped and the soles showed up very quickly - all the way from Italy (the country) to TX! (Not to be confused with Italy, TX)

Shoes are off to the local cobbler for installation!

I was very impressed that they personally reached out to double check my boot size before shipping the product overseas .Excellent customer service

Communication was very responsible to confirm sizing and shipping to the U.S. was only about 7 days.
I would recommend this company to my friends.

Overall a very smooth transaction. Communication and follow up was excellent, the staff was personable and caring about making sure I got the right product, and shipping was prompt. I would not hesitate to buy from them again.

Honest guy sent me a pair of gaerne sg22 gtx goretex .enduro boots and they are everything you expect them to be (brilliant!). Had to wait a while but only because the first pair of these were still being made. Soon as they were made Alessio sent them straight to me

The item came quickly and just
as described!

My daughter loved the look and function of the equipment we purchased.