AJ Madison Reviews 

Quick and painless process. And really nice to speak to someone I can understand on the phone.

Our refrigerator purchase was easy and the item arrived when scheduled. Unfortunately there was concealed damage to the front of the freezer drawer. But AJ Madison's customer service staff took charge getting a replacement and the process was handled very smoothly.

Worst customer experience possibly ever. We were lied to that our outlet could not support the appliance, told to hire an electrician, and then it took forever to get through the intentionally awful customer service system to get a team back out to install, and then they had us waiting around all afternoon and night only to not show up. It’s so bad this must be their business model. Look up “terrible” in a thesaurus and put all of those words their website’s “about us” page.

This company has terrible customer service. They are rude and once they get your money there is no help available. They do not respond to emails or chats and if they answer the phone they are disrespectful and unhelpful.

We bought all our 3 major appliances from AJ Madison - Dishwasher, Refrigerator, Induction range and Stove. While they did offer very good pricing on these items - my real concern was servicing in the (unlikely) event that something went wrong. I asked the on-line salesperson if they "serviced" these items - and the answer I got back was yes - yes we service all items we sell.

Well depending on how you define service - I suggest you buy your next appliances from someone else. From my experience AJ Madison defines servicing as going something like this - if after purchasing your appliance and you have a problem - you contact AJ Madison and they will provide you with the name of the manufacturer or if you purchased insurance (which we did) they will put you in touch with AllState - and then you have to work through either the manufacturer or AllState.

AJ Madison DOES NOT directly service any appliances which may fail.

Terrible customer service once you purchase. They will NOT respond to emails or chat if you have an issue. If you call there is a very long wait to speak with a very unprofessional person who is of no help. Avoid this company!!

Installation service was shaky at best. They poorly installed the stainless steel door cover and broke a screw off in the door. I had to show them how to hook up the water line. Ultimately I ended up doing the install myself. AJ Madison credited me for the install cost plus a drain line I had to buy.

I purchased a dishwasher through AJ Madison and what followed was weeks of delays, miscommunication, and ultimately having to do the installation myself.
The item arrived at the local warehouse on May 8. I was promised contact within five days to schedule delivery — none came. I had to call the third-party delivery company myself, only to discover logistical errors that had stalled everything. After multiple calls and a three-way conference with both companies, the delivery was then quietly cancelled without any notification to me. I had to reinstate it myself.
We were then informed there would be a $600 fee for a small truck. AJ Madison agreed to split this, but only after I pushed for it in writing. I ultimately paid $300 for a delivery problem that stemmed from their carrier's failures.
When the delivery finally arrived, the situation went from bad to worse. The installers could not figure out how to turn off the water valve under the sink. They then refused to install the new dishwasher or remove the old one, claiming a copper line was corroded — it was in fact simply an air intake joint. Basic plumbing knowledge would have made that clear. I ended up installing the dishwasher myself and hauling away the old unit on my own.
I spent an extraordinary number of hours on the phone and via email just to receive and install something I paid for. At times I genuinely questioned whether this was legitimate. AJ Madison cannot meet the most basic standards of delivering and installing a purchased appliance. I would strongly caution anyone considering ordering from them, particularly for appliances requiring delivery and installation.

Caused thousands of dollars in damages.

AJ Madison did not properly install my LG washer/dryer unit, causing $5K in damage to my building.

They literally didn't use all the parts! The unit was leaking water for years.

They took no responsibility even though we provided a video and statement from the repairman. After it was fixed they said I needed to pay for LG to come to house to verify it wasn't properly installed. It took them weeks and weeks to give this suggestion and i had already had the unit repaired (shouldn't say repaired because it wasn't broken - it just wasn't properly isntalled)

The salesman answered all my questions and advised me.and it was very helpful with pricing so I will definitely buy again from AJ Madison

The sales person answered all my questions, had what I wanted

Had an issues to a defective unit and Julio handled it like a true professional. He should be the model rep for how to handle customers

We ordered a new appliance from AJ Madison because the customer support agent said they had it in stock and could ship it that day. Estimated delivery window was 1-2 weeks, which I guess they provide so customers buy appliances. Window came and went, with no word from the shipping company (AM Trucking). So we called AM Trucking and were told item had been received locally, and they'd call within a day with an update. Nothing. We called again a few days later, and they told us item had just been received locally the night before, and said "keep your phone on and check messages, we'll call soon with an update!" Nothing. We had arranged to be around during the delivery window; by the time we got a call--one day's notice--we weren't around, and I had to scramble to get neighbors to cover the 4-hr window. Appliance finally arrived--with a hole in the side. Not a scratch, an actual blunt-force puncture, although the box itself looked fine. On the bright side, AJ Madison is giving us a full refund. On the down side, estimated delivery windows are fiction, communication is awful, and we still need to replace our old appliance. What a hassle and waste of time.

The most incompetent people I've ever seen if not downright dishonest. They sold me a washing machine, came to the apartment and told me they could not install it --I need to order another part--and then tried to charge me hundreds of dollars in restocking fees. It took three visits for them to finally install it and then I still got spam emails saying they are on the way. I had dozens of phone calls with these bozos. No idea what is wrong with them.

The greatest downfall of AJMadison is their shipping company, AM HOME DELIVERY. They will publish date of delivery window, ex 1July - 8July for AJMadison and customer initially, however once arrives at their terminal they will add another 5 days to delivery, unknown to AJM . So, do not ever plan on timely delivery. Second issue is AJ. I ordered SQ washer on line. They have store in Miami and NYC for purposes of this review. Rather than have washer originate from Miami store whereby it would quickly be delivered to Pompano Beach shipping terminal and then arrive to destination in north Florida on time.
Instead AJM originated pick up in NYC and have appliance transversed over 1000 miles, taking almost two weeks to arrive. Prices are retail so you get no trade off. Recommend support local store and buy there, and wait for appliance arrival to store. AJM Customer service I encountered was excellent interface. AM delivery customer service non-empathetic. Though it achieved nothing, Judy F at AJM attempted to expedite shipping to original published date to no avail. She got answering machine. If this is universal trait for AM home delivery I look for them to join the graveyard of 2025 trucking companies going bankrupt. AJM find a trucking company of repute!!!!! In short, do not expect discount pricing, or timely logistic management for your order. Keep any AJ purchases to their store's vicinity. No online orders.

Waited almost two months for installed range, only to find out that delivery company did not install down vent cooktops. Previous mistake in order, several confirmations of installation from AJ Madison and delivery company, missed delivery deadlines, phantom rebate ( I changed color of range same day), all part of AJ Madison experience. At least refund was issued promptly when I asked, one customer service agent Cheryl was sufficiently apologetic for series of f ups that were not her fault.

Just a horrible company. Ordered a new refrigerator to be delivered in about a month. Two days later the deal on the house I was buying fell through so I called to cancel. They charged me nearly $1400 in “restocking” for an item they certainly had not pulled from stock. Then they gave me the runaround and ultimately ghosted me. They’re just bad people. Stay away.

Fantastic customer service from start to finish

We had some problems with their installation partners but Estelle gave me the best customer service possible to try and resolve the issue. She was fantastic!

absolute garbage company - do not order from them. Website says part is in stock - 3 weeks later no part arrives. Emails go unresponded to. Customer service passes me around on the phone. "oh its in our warehouse, not sure why it hasn't shipped." Then the following week, 4 weeks after it was order, another guy tells me its back ordered and they have no ETA. This part is for a downdraft - holding up the entire kitchen install. Backorder would have been useful info at time of order.