AJ Madison Reviews 

Communication with support was fast, clear and helpful. The delivery and installation teams were very professional. Great job, guys!
i used the service twice. The first time it was the fridge & freezer and the second time it was a microwave.

I was asked to mention reps by name, those reps are Grace and Jessica. AJ Madison customer service was great, pre-delivery. Post-Delivery, they disappear.

One of the two appliances I ordered did not function out of the box as it should have. The issue is the igniter on the dryer, which is impossible to diagnose while the delivery guys are there. AJ Madison will only help if you refuse delivery and detect issues upon delivery. Nearly impossible when it's an internal part like an igniter. So, AJ Madison was unable to help, they turfed me to Speed Queen. Contact info provided by AJ Madison leads to a voice prompt only, no human, no support. So an internal problem with the machine that was undetectable at delivery is now an immediate cost to get a $1000+ laundry machine functioning. I'd stay away from AJ Madison, and speed queen based on this customer service experience.

I filed a claim for a dented front panel on my new washing machine. Jill, who helped me, answered my email within 2 days. They offered a percentage off the price, which I accepted. It was all done very quickly. I am in my 70's, and I cannot recall ever having better customer service. I am so thankful that A.J. Madison has a warehouse in Texas(Houston). A.J. Madison is the real deal!

I ordered a built in oven with Microwave on the 22nd of February, and paid extra for removal of the old oven. to do so, I agreed that it would be taken out and ready for disposal. At the time of purchase, they said it would be delivered no later than the 26th of February. Now they are telling me MAYBE delivery on the 6th of March. I have a family to feed with no oven. All I get from their Customer Service Dept is "Im sorry". I could have purchased from Lowes at the same price and it would have been delviered by now. Lesson learned.

0 out of 5. Use a trusted name. This company acts like they have the best prices but are criminal and their customer service is the ABSOLUTE WORST!!!! Priscilla was the name of my rep that suggested I talk with a sales person so I could order more from this criminal company!

Everybody is very responsive and very clear with what is needed and what questions they have.

I've really enjoyed working with Donna on my orders. We are working on two properties in DC, and she helped provide us with washers, dryers, dishwashers, ranges, hood vents, blowers, and shipping options. She was prompt and always very accommodating. She even helped us organize an exchange. This is a great company with a robust inventory.

Pricila was so kind and followed up promptly !
She helped me track down my wine fridge and communicated effectively

It’s a pleasure to communicate with Lalo.

I’m looking forward to hearing when the GE microwave will be available and delivered to me which Lalo will make happen. I trust her.

Thank you,
Evelyn Floret

I got the answer I needed

Very helpful agent Meir
Helped my understand timing for delivery and even found me a further discount
Great customer service

Great customer service. Very helpful.

If I need a washer ever again and this is the only place I can buy from I will 100% wash my clothes in a creek and dry them on a clothes line. The shipping company AM HOME DELIVERY is a joke…

I appreciate that AJ Madison tried so hard to remedy a 3rd-party shipping logistics problem and showed real empathy for how much of a bind that shipper left us in. The CS rep escalated my concern. Listened to me. And I felt heard and understood and the problem was solved.

Showed up and fixed problem with ice maker to get working

Quick, accurate communication

Quick, clear, and helpful communication.

Robert Schwadel has been a fantastic person to deal with!!!! 👍

Glenda did a wonderful job of helping with my options for installation and followed up as promised with the information I needed.