The order did take a while, while processing, however once I messaged customer service they did reply quite quickly and properly explained to me how Second Reservation worked. The shipping was quick a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just received my package today 10/15/25 and it was in perfect condition!! However, it did take about a month or two to arrive due to delivery delayes. I ordered this plush on 7/31/25 and I waited ab... See more
Company replied
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... See more
Company replied
The staff are very communicative and willing to help with orders. I had to seek a refund, but only because my country made shipping my order to me Practically impossible. The staff were willing to wo... See more
4.1
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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It's a really good website, but..
It's a really good website, has a big variety of things, didn't find every thing I was hoping to find. One does need to have nerves of steel. Rarely got any infomation on how my package was doing and actually how far it was. It did appear one day and no damage to it at all.
Very good despit that. 10/10
14 February 2026
Unprompted review
Great limited edition anime merch…
Great limited edition anime merch choice, sold at a fair price and delivered on time.
27 May 2026
Unprompted review
Inability to deliver
I ordered something in October and it was set to release in November. I paid the full amount plus shipment at that time. I understood that there was ongoing shipping and tariff issues so I remained patient. I waited until January to reach out and they informed me of delays, so I remained patient.
As the months drew by and word came of JP post resuming shipment, I assumed the would start sending things out. They asked me to pay an additional tariff invoice and I was happy to do so as I understood the US was at fault for many of the issues. However, after paying the invoice 2 months passed with no update. I wrote them many times to receive a real update but nothing tangible was given to me.
After pressing them they told me I would have to pay another 16,000 yen to have my item shipped to me. It seems very predatory that they would drag my order out for so long when they clearly had the item and they simply would not ship it at the agreed upon rate.
I asked for a full refund due to their inability to deliver upon the agreed terms and they have not responded to me since.
It was my first time using the service and it has fallen severely short to say the least. I cannot in good faith recommend any ever use this service.
20 May 2026
Unprompted review
I bought the Scion figurine box set of…
I bought the Scion figurine box set of six and my parcel was delivered as soon as they were released. I got each Scion individually with no copies/doubles and I love them immeasurably. I will be ordering again in the future, thank you so much!!
15 January 2026
Unprompted review
Aitai Kuji was an extremely reliable…
Aitai Kuji was an extremely reliable company. Tariffs have caused a lot of problems for them resulting in considerable delays (8-9 months) for orders being shipped out. I had to pay an additional ¥16750 today for shipping on top of the ¥15700 I had paid when I initially ordered the items bringing the total for JUST SHIPPING to ¥32450 (roughly 200 USD). I could understand a little more being needed since I did placed this order in June 2024 but was not expecting to pay an additional 100 USD for shipping. Once all of my orders have been fulfilled, I will no longer being utilizing their services.
14 May 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for your feedback and for your patience throughout this process! We truly understand your frustration regarding the additional shipping charges and delays, especially after such a long wait for your order.
Due to the recent tariff changes and ongoing increases in international shipping costs, orders are invoiced for tariffs once they are prepared for shipment. Customers receive a separate email invoice that is collected by customs during transit.
In this case, the original shipping and handling amount paid at checkout was unfortunately not enough to cover the final courier shipping cost once the items were packed and weighed for shipment. Since many pre-order items are released months later, we are often unable to accurately determine the exact package weight, box dimensions, and courier rates at the time an order is first placed. In some situations, this results in us needing to request additional shipping payment before dispatch.
We sincerely apologize for the inconvenience and disappointment this caused. We greatly appreciate your support during these difficult changes and we are working to improve our services to avoid these additional charges from occuring in the future. Thank you for your review and hope you have a great day!
Wonderful customer service!
Wonderful customer service and great quality items. Used Aitai Kuji for years and they still do very well.
6 May 2026
Unprompted review
Reply from Aitai☆Kuji
Thanks for continuing to shop with Aitai☆Kuji for years, as we really appreciate all the customers who support us! We hope that we will continue to grow and ensure our services continue to meet your expectations for years to come!
Beware
Pre ordered items so was expecting things to take a while, however recieved no updates. They claimed order had been posted on their side (Japan Post), then they claimed it had been lost, several months of delays, no items and no offer of a refund. If you buy here make sure you use a credit card or some way you can get your money back.
11 November 2025
Unprompted review
Reply from Aitai☆Kuji
We are sorry to hear that your order has yet to be delivered! Unfortunately, we do not handle any transit and delivery of packages, as all services are then the responsibility of the shipping courier for deliveries. Our records indicate our Support Team is in correspondence with you, as a ticket was opened with the Japan Post regarding the tracking status for the package. They are still investigating the claim to which we can only wait for more information to be relayed before any insurance package claim can be processed. For any updates, our Support Team will reach out to you for further information and news. We apologize for this delay as we cannot speed up the process and can only wait for their final decision on the status claim. We hope for your understanding in advance and thank you for your patience!
I always get the best stuff from this…
I always get the best stuff from this website and they always delivery great!
1 May 2026
Unprompted review
Reply from Aitai☆Kuji
We greatly appreciate you shopping with us, and we're happy to hear that your packages were packaged and delivered safely! We look forward to helping you secure any hobby merchandise you want in the future!
Everything went very smoothly
Everything went very smoothly. I got mail everytime there was a big update and the parcel was well delivered. Everything thatbI ordered was in it. I will certainly order tgere again in the future!
27 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for leaving us a review, and we're very glad that the order and shipping process went smoothly! We are happy to help you on any future orders you may place with us~
The process was smooth and the package…
The process was smooth and the package arrive on time, even with the instability of the world. Definetelly will be buying again soon.
26 April 2026
Unprompted review
Reply from Aitai☆Kuji
We thank you for choosing to shop with Aitai☆Kuji! Our team is working to accommodate the recent news that has greatly affected our customers, and we are always working to further improve our services! Thank you again for shopping with us and we hope you have a great day~
Great communication.
My query was answered professionally and aptly. Pretty cool!
23 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for leaving us a review, and we're glad that our team was able to assist you with any questions you had! We hope that for your next experience, you will be even more satisfied with our services!
Recommend!
Great experience, first time ordering with this company , item was a preorder but shipped on time to the UK and well packaged, pleasure to deal with.
30 March 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for choosing to shop with us for the first time, and we're ecstatic to hear that you were happy with your purchase! We hope you will choose to shop with us again for any exclusive merch~
No Complaints
I got my delivery on time, the customer support was quick and friendly and they delivered without much issue even with all the complications around Tariffs.
6 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for your understanding of the tariffs, and we're glad to be able to accommodate packages for our customers in the United States! We hope that the systems are resolved for even smoother processes and look forward to assisting you in the future!
Good experience
Tracking is good, very good experience.
Just a little thing : I wrote 2 messages before the shipment to know where my package was, and I never had answer. Excepting that everything is ok !
20 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thank you for leaving us a review, and we're happy to hear that you were satisfied with your purchase! We're sorry to hear that you did not receive a response from our team, and if you did not receive a message, please feel free to report this on our Contact Form! Thanks for your understanding in advance~
September 2025
When I ordered, they were very clear on how long it would take and why. When I had questions, they answered very quickly and transparently. Everything came in great condition as well and I'm so happy with my order!
14 April 2026
Unprompted review
Reply from Aitai☆Kuji
We're so happy that our team was able to assist you with any questions you had regarding your order and you were happy with your purchase! The Aitai☆Kuji team is always working to improve all communications and hope to have even better services if you choose to shop with us again!
My experiences with Aitai Kuji were…
My experiences with Aitai Kuji were always positive ones. Their merch is legit and affordable. Recently, I sent over an inquiry about one of my orders and their rep, Claudia, was more than helpful, gracious and friendly.
Would definitely recommend!
17 April 2026
Unprompted review
Reply from Aitai☆Kuji
We really appreciate you leaving us a review of your order experience with us! Our services guarantee authentic and exclusive merchandise for all fans to enjoy at a reasonable price. We are glad that our support representative assisted you with any questions you had about the order and look forward to helping you again in the future~
very supportive staff
the staff goes above and beyond to help!
they are so kind and understanding. you’re in excellent company with them. :)
15 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review, and we're so happy to hear that you were happy with the services our team was able to provide! We're always striving to improve our operations and are glad when our customers are satisfied. We hope you will choose to shop with us again soon!
Great place to buy for the FF7 Saga
Great place to buy if you are a collector of the final fantasy saga, super recommended! Well package, all with super care detailed, there is no better place to buy in Japan from Europe.
10 April 2026
Unprompted review
Reply from Aitai☆Kuji
We're so glad to be able to provide exclusive merchandise for Final Fantasy fans to enjoy worldwide! We are always making sure to offer a variety of goods and hope you will shop with Aitai☆Kuji again soon!
Great service, and Customer Service
Great service, great price, and very reliable. They respond fast to inquiries. Even with the long delays as result of the tariff situation, they were able to address my questions on the status of my order and shipped fast when able to. Package was very well packed. Any issues I faced was a result of local customs, and the current international trade situation.
I will definitely pre order more in the future.
8 April 2026
Unprompted review
Reply from Aitai☆Kuji
Thanks for the review of your experience shopping with Aitai☆Kuji! We're happy to hear that even through the tariff situation, you were satisfied with the process and delivery of your package! We look forward to assisting you again with any future orders you may have with us~
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