Aitai☆Kuji Reviews 

The shoes i bought are great and were delivered in a month, the box was a little broken on the outside, but overall good packaging

I preordered the collector's edition of FFT Ivalice Chronciles from Aitai Kuji in June of 2025. The game released in September of 2025, I didn't get my order until 1/1/2026.

I could've had it 3-4 months sooner if I had simply never preordered the collector's edition from Aitai. Would not recommend for USA purchasers

I recently ordered two anime figurine shipped directly from Japan to India, and the entire experience was excellent. The figurine arrived in perfect condition, exactly as shown in the product images. The detailing, paint quality, and overall finish are top-notch and clearly authentic.

The packaging was extremely secure, with multiple layers of protection to prevent any damage during international transit. Despite coming from Japan, the delivery time was reasonable, and tracking updates were provided throughout the journey.

Customs clearance was handled smoothly, and the item reached me without any issues. Overall, I’m very satisfied with both the product quality and the shipping service. Highly recommended for anime collectors in India looking to import genuine figurines from Japan.

I’ve always received everything I ordered even if I had to wait awhile, since all the products are coming from overseas. I recently contacted them to change my address on a few of my preorders and the customer service was able to help me right away. I love getting merch here that I can’t find on other sites, although I wish for more kuji lottery options lol.

The ordering and shipping process went very smoothly. At first, I thought there were some issues with the address when the package arrived in my country, but it turned out it wasn’t their fault at all.

Throughout the process, they were very responsive and professional, especially whenever I had questions about my order. At the end, my figure arrived today, and I am really, really satisfied with the product.

Overall, Aitai Kuji is extremely professional and reliable when it comes to order tracking and customer service. I would definitely order from them in the future ;)

I made a purchase back in August 31st 2025 for an item that was meant to be released in August 2025. I have gone MONTHS wondering where my order is and once I emailed support in October 2025, all I received was a "4 - 12 weeks" and just to be patient really. I am now having to email AGAIN as we're passing the 4th month mark with still no email on when my order is even going to be shipped. All it says on the website is that it's still "processing" - I'm giving one more star just because the customer service is kind. Other than that I am disappointed by the slowness.

It was trully worth the waiting!! For real everything was well protected and safe until the arriving! And all the products are 100% quality! The always have an answer if you have any doubt

They have a good selection of merch and the customer service is great. I wanted to order the malleus 1/8 scale figure but I had to wait til Christmas to order it, though before I could it sold out, and I decided to contact customer service to inquire if there would be any future restocks. They got back to me in a fair amount of time and sent me some helpful tips for monitoring any new restocks of the figure, thanks.

Can't combine orders and shipping was late. Also one of figure boxes was broken

Great customer service. Good prices and very rich catalogue.
The assistant Claudia is fantastic! Very kind, attentive and fast replies.
I can't wait to be back to Japan next year!

Edit: I had an issue with an order because I was mistakenly shipped the wrong item. Although it took quite a long time to resolve, the customer service team was very kind and helpful, resending the correct item and issuing a coupon for the inconvenience.
Thank you!

I ordered a CD that's only available in Japan and it arrived in the mail in the US in perfect condition! I'm very happy with the service and communication during the shipping process, as there's a lot of uncertainty with international shipments coming into the US right now.

Even despite complications due to US tariff policies, my concerns were responded to kindly and my package managed to arrive safely.

I just received my package today 10/15/25 and it was in perfect condition!! However, it did take about a month or two to arrive due to delivery delayes. I ordered this plush on 7/31/25 and I waited about 10 days or so to receive updates on it. When it was shipped, there was an error and I was not contacted at all to fix it. Therefore it got sent back and I had to pay again for it to be shipped. After I had paid I never got any updates. I honestly forgot I had ordered from here till I got my package today a few hours ago. Nonetheless, I like how I was able to buy a limited plush from Japan without needing to go there in person, although the shipping and overall price was very expensive. Thank you though!!! ꉂꉂ(ᵔᗜᵔ◍)

We had a billing issue that really worried me (being an international transaction) and it was resolved quickly and amicably. Greatly appreciated.

Good prices, clear instructions (it was a pre order item, so i wouldnt be getting it immediately but it was clear on the website and the confirmation e-mail had answers to other questions), and extremely fast shipping after it was released. the package was nicely wrapped to protect my items and i will definitely be buying more of my merchandise here!!

shipped from japan to denmark with no issue, import tax was also over and done with real quickly. Was glad that i had to sign to receive the package, ensuring it wouldnt get lost

A few weeks after I ordered a couple of t-shirts I reached out for an ETA, exclaimed no rush and just wanted to be in touch.

Initially was responded and they were very helpful in explaining the situation and that they would have to be picked up at the later event, which I am fine with, kept the order and waited until end date.

I emailed them and got no response, then emailed again 2 weeks later to no reponse. That was a 4 weeks ago, still nothing. The original email was June.

Not mad, just very disappointed.

Request went through fine.

*Just to add on from the response, I checked spam emails every few days for the 6 weeks of waiting for a reply.

I was assisted by an Aitai rep named Claudia and she was INCREDIBLE. I happened to be visiting Japan and she helped me get my package pending in warehouse updated to my Airbnb address while staying in Tokyo. I’m so happy this was a package I was worried I may never receive given the shipping situation with the US right now. 10/10 experience!!

The staff are very communicative and willing to help with orders. I had to seek a refund, but only because my country made shipping my order to me
Practically impossible. The staff were willing to work with me to help sort everything out, and they made the process easy! Once changes are made and I can actually order things without worrying about tariffs and post again, o can see myself ordering items off this site!

Quick shipping