Air Algérie Reviews 

The worst company ever. I bought my ticket with 19000 Da Istanbul back to Algeria due my researches I wanted to delay my trip back home until summer and as my family reached them, they said I need to pay 50 euros plus 80000 da ( 8 million avec notre derja) this doesn't make a sense by any means! This amount could be a round trip even ! How can you tell me that I would be able to change only within the limit of two months and I should make it open ( and even the programmed trips if I pay that amount is only till the month of march)?? When was this regulation of expensive extra fees created and why your customer service don't tell us abt these situations in advance??

I booked a trip from Paris to Johannesburg via Last Minute Booking - Air Algerie cancelled the flight 2 weeks before the flight. I have not received my refund and its 4 months later; Last Minute keeps putting the blame on Air Algerie, as they have not refunded them. DO NOT USE THIS AIRLINE. I've rated both companies 1 star - because wow, what is this service. Based on their reviews I don't understand how they even have 2 stars on here.

It has been long time since I booked tickets with air algerie .
Im very pleased to see positive change such as a good customer service, very friendly and supportive staff.
I hope all the best to our air algerie,
On the other hands, the service needs to be punctual , always running late . The airplane need
To be clean with good sanitary needs and hygiene at all the time .

The worst airline ever!
I travel every now and then to Algeria to visit my family. I usually take Delta from the US to France then take this awful airline to a city called Annaba (I don't have other choice, but this airline).
It is, definitely, the hardest part of my travel.
Dirty: you can't even see through the windows, seats are dirty and broken...
Crew: They don't speak English. Who the hell still doesn't speak English in the world
DELAYS: Always. Last flight was delayed by 5 hours with no apology. They announced it right by the check-in time!!
PEOPLE: Not organized. They can't even form a line and they would come in front of you with no apology.
FYI: I am originally from Algeria, but traveling to that country with Air Algeria makes me wanna throw up. Avoid this airline at any costs. I've never seen an airline worse than this one!

INCOMPETENT PEOPLE WITH ZERO IOTA, THEY DON'T CARE. OUR FLIGHT TO DOUALA WAS DELAYED, THEY DID NOT EVEN ALERT US OR TELL US WHAT WAS HAPPENING.

we started boarding almost 1 hour late.

I would give a 0 if I could. Cancelled the tickets we bought months ago, júst before we were eligible for extra compensation, but keep the flight online for money purposes I guess. THEY WILL NOT PAY YOU BACK. Had to rebook tickets at a high price and still waiting for a refund. They do NOT RESPOND to anything. This airline should be forbidden to operate.

Some nations take pride in their national airlines, but we Algerians avoid ours at all costs! This is the worst airline you could ever imagine. Take my advice and don’t use them! Customer service is nonexistent—they don’t answer phones, respond to emails, or acknowledge social media messages. The airline staff are unprofessional, the aircraft are ancient and filthy, customs and police smoke at the airport, the toilets are disgusting, and the airport trolleys are broken, just to name a few issues.

I booked a seat with a baby online, but at check-in, they moved us to a middle seat without considering we were traveling with an infant. It was extremely uncomfortable, and the staff was incredibly rude and unhelpful in resolving the issue.

Well what can I say very impressed with air algerie agency it took me 15 minutes to get through the person I spoke to on the phone was absolutely fantastic he even rang me back later to check if a recieved my flights confirmation I definitely recommend it ***** thank you who ever I spoke to earlier on

Unfortunately, I cannot put 0 stars. Abysmal service.

They canceled my flight and the only option given was to depart a day before planned and go to an other city.

No refund for any expences and costs to substain because they tell you if they can get you to the same country, the rest is literally your business...
I was politely asking why at the consumer service, they hung me the phone on the face.

NEVER AGAIN!

The staff is rude, incompetent and totally unhelpful. They made black people board last on their flights and when asked why, they couldn't give valid reasons citing that POLICE are checking our authenticity. On top of this they lost my luggage, sent it to Russia, when I live in the UK. They do not respond to emails, phone calls, social media messages. I WILL NEVER USE THIS SERVICE AND 100% DO NOT RECOMMEND THIS ATROCITY OF AN AIRLINE.

Unfortunately I must change my plans and I can’t use my tickets.
Sent 2 emails searching information about refund’ options.
Still waiting answer after weeks.
Shame…

Flew from Jeddah to Algiers on a airbus 330 for just 11 passengers. Seats and inside of the plane were absolutely filthy! Food was ok,the only good thing were the stewards, very polite. Spent 6 hours in the airport where the shops don't accept cards,only cash! Flight to Heathrow was delayed, no information and boarding gate changed without being told. Would never use again.

Amazing food great staff
Amazing experience

Shame on you
4 hours on the phone and still no answer.
Unprofessional airlines.
I wonder why Algerian people are switching to other air lines .

Les responsible de air algerie son des fils de france come toujour . Les biller Paris alger 5 person et de €1400
London alger £3800 pour 5 person. Les meme Heure et date. Et tragé. Ce son des esclave des francaise maleureusment . Allah yarham chouhada qui sont batu pour libery not payé. Et les fils de harki qui a rendu l'algerie pour les francais Allah idalkoum

It's a nightmare, don't think it's goanna improve one day, made a lateness for more than 5 hours, no apology no food no accommodation no explanation and no sense of responsibility, Letterly it's a disastrous company in all aspects. This company needs to be completely erased from world skies networks.

The worst company in the world, for a flight from Montreal to Algiers that cost $2000 you will get :
1- Hostesses and stewards are rudes. 2- Menu : small portion of pasta with tuna and tiny portion of salade also pasta, everything tastes very awfull.
3- Seats are very dirty and the dinner table was broken.
4- No screens in the seats and the information screen was broken.

I will never travel with this company

I bought a business cabin ticket from Algiers to Montreal, i was expecting a real business class, it turned out seats are economy class with leather…. I was veeery pissed 😤