Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they... See more
Company replied
Very poor/no support when hotel cancelled me on checkin. Apparently hotel told agda 3 days before my check in date that there wasn’t a room and cancelled my booking. Agoda did not tell me. They d... See more
Company replied
If their is option of zero star I will go with that. Agoda customer care sirf naam ki care karte hai I have booked hotel with agoda, at the time of check In hotel refused about booking whe... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.1
Poor
49K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using Agoda for more than 3…
I have been using Agoda for more than 3 years and have booked hotels and flights many times without any issues. Unfortunately, this was my first bad experience.
I was unable to check in to my hotel because I was unexpectedly offloaded by Flydubai Airlines and could not travel. I contacted Agoda, explained my situation, and hoped they would consider a refund or some compensation as a loyal customer. However, my request was denied.
I understand that every company has its policies, but I am very disappointed with Agoda’s customer service and support in this case. I did not expect this treatment after being a regular customer for so many years.
Sadly, because of this experience, I do not think I will use Agoda again in the future
20 July 2026
Unprompted review
Reply from Agoda
Dear Amir Amin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Worst customer service!
Worst customer service!! I called to get more information on my reservation and they confirmed I had one they but would not give me any information. They would not resend me the email. They said it was booked thru a 3rd party, but they would not give me that information. I asked for a supervisor, she said they didn't have one. So I left the call feeling frustrated!
20 July 2026
Unprompted review
Reply from Agoda
Dear Starla Scott,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Scam
Scam, then stolen my money and the service customer don't give any solution, each time you speak with an agent you have yo tell him the whole story and he will try to be nice but no solution in the end, it's a scam.
14 July 2026
Unprompted review
Reply from Agoda
Dear Aboubaker Moustamia,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Avios related to hotel bookings don't…
Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
22 July 2026
Reply from Agoda
Hi Lorens,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Agoda booked the wrong type of room.
Agoda booked the wrong type of room.
In order to change it we had to pay an upgrade fee. Agoda said we would be reimbursed for the upgrade cost as they made the error. The process to receive the refund was fraught with issues and took way too long to even get a response. We were required to provide proof that we paid the upgrade by supplying our bank information. Was that really necessary after we provided the invoice from the hotel regarding the upgrade fee and our payment?Agoda’s customer service is extremely poor. I would never use Agoda again …
3 July 2026
Unprompted review
Reply from Agoda
Dear RChidley,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Awful customer service
Awful customer service. Basically AI and not a very good example. Long story short , booked a night in a hotel, paid in advance, all good. Reciept emailed as normal , check my credit statement, they have taken payment twice. I thought no problem, easy fix, now, sending me booking references that I have never seen, awful customer service. To be honest its only £20, but companies like this , who offer absolutely no after sale service if there is a complaint , deserved to be called out. Totally avoid, plenty of reliable booking apps out there.
22 July 2026
Unprompted review
Reply from Agoda
Dear Robert D,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Unethical liars
If I could give the company a Agoda a real review it wouldn't even have one star. These people are liars and unethical and if you look at other reviews you will see that they are doing the same thing to other people.
They let you book for a hotel and then the dates that you select are then switched and when you then ask for a change to be made they write you back and tell you that they talk to the hotel and that the hotel said no.
Let me tell you right now that is so much of a lie because I called the hotel on multiple occasions they still have never been contacted by the company asking for me to be able to change the dates.
So the hotel because they knew that this company is worthless and unethical has moved my dates to the correct dates and not charged me more. Meanwhile Agoda is trying to stoke a cancellation fee off of me when I never canceled it. To the hotel has my reservation it's just there was no help from Agoda.
STAY FAR AWAY WITH YOUR CREDIT CARDS!
I have attachments with written confirmation that they indicate they have spoken to the hotel. This is a tiny hotel in the middle of the Ozarks of Missouri and I can tell you that they are the truthful ones in saying that they've never even heard from this company.
14 July 2026
Unprompted review
Reply from Agoda
Dear Michelle Figg,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Absolutely appalling experience.
Absolutely appalling experience.
We had a confirmed booking with Agoda, only to be told on the day we were due to travel that the hotel couldn’t find our reservation. Instead of resolving the issue or arranging alternative accommodation, Agoda simply offered a refund and AgodaCash, leaving us with nowhere to stay on the day of our trip.
When you’re already travelling, a refund is not a solution. Hotels booked at the last minute are often much more expensive, and the stress of trying to find somewhere to stay at such short notice is completely unacceptable.
Customer support was incredibly disappointing. Despite explaining that we were travelling that day and urgently needed accommodation, Agoda refused to arrange a replacement booking and left us to sort everything ourselves.
This has caused unnecessary stress, disruption and additional expense. We booked in good faith, had a confirmed reservation, and expected Agoda to honour it or provide a suitable alternative. Neither happened.
I will not be using Agoda again and cannot recommend booking through them if you need reliability.
22 July 2026
Unprompted review
Reply from Agoda
Dear Maria Alexandra Gania,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Agoda refuses to refund despite hotel's written approval – Avoid
I booked Xenones Filotera through Agoda for 3 adults, but later realized my group also includes a child of 8 years old. The hotel confirmed they are adults-only and unable to accommodate us — and explicitly approved a free cancellation and full refund as an exception, also confirming that no payment had been processed on their end.
Despite providing written proof of the hotel's approval multiple times, Agoda has done nothing but send the exact same template response over and over again, claiming the property refused the request. This directly contradicts what the hotel told me in writing.
I have been going back and forth with Agoda for over two weeks now, with my check-in date rapidly approaching. Every email I send is met with a copy-paste reply that ignores the evidence entirely. No real agent, no real response, no resolution.
The hotel has been cooperative and transparent throughout. Agoda has been the only obstacle in this process.
22 July 2026
Unprompted review
Reply from Agoda
Dear vy le,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
OMG Middle of winter evening in Cooma…
OMG Middle of winter evening in Cooma valley with 75 y.o. mom and three kids all sitting on the street and reply from Agoda staff was "we have cancelled your booking and money will be in your account within a month". Hotel owner said ignore Agoda in the future they are fraud and scammer. Rest I leave readers to imagine what we suffered that night.
20 July 2026
Unprompted review
Reply from Agoda
Dear Kshitiz,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Beware.
it's a scam, some genius made a good design that they will offer free seats. and if you take it, the default add on will be up there, discounts will be lowered. Although it's a Big "scam" but really have to take my hat off this genius design. this guy and platform should design phishing and other portals. it will bring them even more money than selling tickets. And agoda, dont reply just because it is your job. giving me a no where to go contact, nothing no reference reply, forget it. dont need to act like you care. scam is a scam, look into your design, it cost me nothing to never buy from agoda ever again. I am alright with it. i will leave my review for others to beware, it's no longer about on site problem, it had became a trapping strategy already.
22 July 2026
Unprompted review
Reply from Agoda
Dear ng Cl,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Unauthorised Cancellation Resulting in Financial Loss
I booked my stay through Agoda on 20 August 2025 for a long-planned family trip to celebrate my mother's 80th birthday in Turkey. Unfortunately, my experience with Agoda was extremely disappointing.
From the outset, Agoda's payment system repeatedly failed to accept my payment method. I contacted customer service simply to get help completing the payment, but instead of resolving the technical issue, my booking was cancelled without my authorisation.
As a result of Agoda's handling of the situation, I was forced to book alternative accommodation through another booking provider at more than double the original cost—an expense I should never have had to incur.
I made this decision to avoid causing further distress to my elderly mother, whose milestone birthday is the reason for this trip. Two other families are travelling to celebrate with her, and I sincerely hope they will still be able to stay at the original hotel.
The level of customer service my family and I received was wholly unacceptable. Rather than helping to resolve a payment issue, Agoda cancelled a confirmed booking, leaving me with significant financial loss, inconvenience, and unnecessary stress.
21 July 2026
Unprompted review
Reply from Agoda
Dear Monica Runglall,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booking ID Agoda evicted us AFTER check-in at SUNRISE Makadi Boutique Resort in Hurghada,
Booking ID: 680262503. @Agoda evicted us AFTER check-in at SUNRISE Makadi Boutique Resort in Hurghada, left us stranded, and refused to cover our £200 emergency lodging receipt (REF-680262503-01). Support keeps sending canned copy-paste refusals while ignoring photographic proof of check-in wristbands. Escalating to Egyptian Ministry of Tourism
19 July 2026
Unprompted review
Reply from Agoda
Dear Ryan Smith,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
ZT
Very disappointing experience with Agoda…
Very disappointing experience with Agoda.
Agoda claims my refund was transferred on 9 June, but the amount has still not been credited to my account and does not appear in my bank statement. Despite sharing all requested documents, including my bank statement, I continue to receive conflicting responses instead of a resolution.
I expected better transparency and customer support. Very frustrating experience.
9 June 2026
Unprompted review
Reply from Agoda
Dear Praveen Kumar,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I made a booking through Agoda at a…
I made a booking through Agoda at a hotel, the pictures on Agoda and the real place was completely different, not well maintained, not clean with hairs on the bed. I didn’t check in and instead I went to another hotel and requested Agoda to return my money. Agoda called two times to the new hotel to verify if I actually checked in, at the reception they confirmed that I was here. Even confirming they did not return my money and started asking for other unreasonable things in order to continue the process. I sent them pictures of the room and pictures of the hotel on their app for them to see. I had book a whole week.
21 July 2026
Unprompted review
Reply from Agoda
Dear Kevala Wind,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I am writing this review to warn other…
I am writing this review to warn other travelers to carefully verify the information Agoda provides during the booking process.
In my case, the issue was not with the hotel, but with the information Agoda presented to me compared with the reservation Agoda actually sent to the hotel.
During the booking process, Agoda clearly stated that the amount payable at the property included taxes and fees, including 18% VAT. Based on that information, I expected to pay exactly the amount shown on my booking confirmation.
However, after checking the reservation that Agoda transmitted to the hotel, I discovered that Agoda had instructed the hotel to add 18% VAT to the room rate. This additional VAT was not disclosed to me during the booking process, even though Agoda stated that the displayed price included taxes and fees. As a result, I was charged more than Agoda had led me to expect.
There was also a discrepancy regarding the room type. Agoda confirmed my booking as a Standard Double Room, but the reservation Agoda sent to the hotel specified an Urban Room instead. The hotel assigned me the room that appeared in Agoda's reservation, which means the discrepancy originated before my arrival.
According to the hotel's official website, these are different room categories, and the Urban Room is a smaller category. In addition, the Agoda listing showed photos and amenities that did not match the room I ultimately received.
Based on my experience, I recommend that anyone booking through Agoda carefully compare the Agoda confirmation with the hotel's confirmation whenever possible. In my case, the information presented to me as the customer did not match the reservation Agoda actually transmitted to the hotel, leading to unexpected charges and a different room than the one I believed I had booked.
10 July 2026
Unprompted review
Reply from Agoda
Dear Reshef Harel Goldenberg,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Buyer beware!
I attempted to book a room through Agoda. Upon putting all my info (including payment info) into their website, it returned a message that it couldn't fulfill my request. With that message, I moved on to book the same room on another platform. As soon as I did so, Agoda sent me a message saying I was booked. No more than 5 minutes had passed from the initial message stating they could fulfill my request. Naturally I cancelled agoda. And yes, they refused to refund. I feel this falls close to predatory business practice. I contacted Customer Service, which amounted to an AI Bot, and based on their response, it appeared they missed the essence of my dispute, or couldn't be bothered. Expensive lesson learned for me! Third party booking sites may be cheaper, but Agoda's lack of flexibility and customer service in very frustrating and not worth the discounted price.
And now you ask me to edit my review! Incredulous. First, you need to prove your statement about customer service.
Edit:
Refund my money and I'll gladly edit my review, as you requested. Look, computer glitches happen to everyone, and for Agoda to seize the opportunity to take the money and run is disheartening. And if you take a minute to consider the issue, why would I give you $373 and then turn around 5 minutes later and cancel? I'm not that careless with my $$. Your actions on my account prove you are an unethical company, and have no clue what it takes to create a solid customer experience. Please, prove me wrong.
20 June 2026
Unprompted review
Reply from Agoda
Dear KJA,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.