Age UK Reviews 

Called Age UK Home insurance to get a quote and was utterly shocked. Much simpler cover than other providers and yet they wanted to charge over £700! Utter madness. I have a normal modern brick house with normal build (no odd building materials or flat roof) in a nice area. All other providers quoted (for the same building and contents) between £145 and £210. How on earth Age UK quote came out at over £700 (this was without all the bells and whistles, just very basic cover, no high value items etc!!) is beyond belief. I don't live in a listed building or a palace! I feel concerned that elderly people may be easily duped into parting with a lot of their money when they could easily get good cover from another insurer. Age UK needs to be investigated - what on earth are they doing!!?! I shall be making a complaint and letting my MP know too. It's an absolute scandal. Shame on you Age UK. Call yourself a charity for the elderly!? I don't think so.

Am extremely upset with Age Uk which is a charity to help the elderly or so I thought! My elderly mother now needs a carer and we were advised by the care team to buy a key safe. I bought one then rang Age UK to see if their handyman could come to put the key safe on the wall. I was told they could only fit their ones at a cost of £85 I told them I had already got the key safe I just wanted the handyman to fit it. I was told no he couldn't, it has to be their key safe. My mother is 88 there is no one to do this for her and she now cannot have the key safe we purchased installed and will have to try and find someone reliable to do it. I find it disgraceful that a charity designed to help the elderly basically refuses to. The handyman can change a light bulb but can't put 4 screws in a wall!!! Am extremely disappointed at this so called charitable organisation

Age UK are useless do not bother with them!! I agree with all these bad reviews. I phoned 11/11 regarding wanted to complain about Technology and the older generation, and ask them if they were gettin a petition up about this as I heard they were. The advice line had a skeleton staff and said only stay on line if it's a emergency, so I rang the complaints line that was as much use as a chocolate teapot!! Didn't want to know and told me to email and write in about this, I asked what department and was told they didn't have one for this just email general enquiries. Honestly could he be anymore unhelpful, I just cut him off as I was so annoyed with his attitude. I have emailed them before about things only to NOT receive a reply. I don't see the point of these people and they should be closed down.

Amazed to read the negative review of Bingley shop. I always take my unwanted things there and everyone is so friendly and gratefully accept everything I take. Made some fantastic purchases there too - looking forward to putting up my new Christmas tree soon! 🎄😃 Many thanks. 👍

Dreadful attitude when dropping donations into the shop in Bingley. I took some “high value” items into the shop and was pretty much ignored at the counter for several minutes. When the female attendant finally looked up to me all she said was “put the box over there” ! No question of what they were, or even to look into the box and a basic thank you wouldn’t have gone amiss. It wasn’t just that it was the underlying attitude & dismissive body language that was so rude. So I walked out with my donation and took it round the corner to Sue Ryder who were very happy & appreciative of the items.

I was asked to buy a lottery ticket in Lincoln charity shop. The guy highlighted the numbers and explained what to do. I have checked three times and it's not recognised. Rang the 0800 number, gave my number and was told I hadn't won. The web site was having problems. I see an earlier review saying the same thing in July. Nice little scam, I will be donating to another charity from now on. Shame on you.

we took several items , all in excellent condition to age uk pocklington charity shop . the assistant kept shouting to a man in the back who we never saw , do we want a nearly new hearth rug , "no we dont want that . do we want a large siutcase in good condition, no we dont want that". and so it went on. We had to carry them all back to our car[ we are both in our late 70sand it was quite a way away .We will never take anything to a charity shop again , we will just take them to dump , no matter how good they are.

The young lady I spoke to from customer services just now needs retraining in how to speak to customers. I was trying to understand the VAT exemption rules and prices and didn't grasp her explanation... AND I don't feel she grasped what I was trying to explain either. She was clearly losing her patience with me, which was upsetting. I've been a customer of AgeUK for several years but have never had cause to phone them before. I won't be doing it again if that's how staff treat customers. I felt completely disregarded and demeaned.

Wont be getting involed with there charity work after reading really bad reviews

Male aged 65ish soon to be married served me with insulting lanuage regards personl apperances. I am the victim of hate crime and social media abuses inflicted by various organisations connected with safeguarding children. Many of these people have been reported and solicitors hired to stop them in their crimes.
This person on London St with his personality commented on my mental health which has been made worse by blatant lies and abuses by NSFT , commented on Clarks narrative range for women calling them MEN as this is what this organised group call me in inneundo. He used the word section repeatably the word man and even commented on time of the month in some foul sexual undertones.
I have noted those in so called respectable roles outside the address that as above.
I am not going to be sectioned, I am not a man. and my time of the month is NOTHING TO DO WITH ANYONE.
I am a economist the only woman on my degree course actually and I am also GOOD in helping law enforcement.
I will not identify this person like he does to me on his phone and whats ap groups but he has now been added to the complaints against NSFT and many other agencies dealing with this.

PLAYED AGE UK
I WON £10 received this
I then won another £10 never got it so i dont do it now cheek dont trust them

Sent bank detils for donation early July.
heard nothing so emailed 3 weeks later.
Gues what told only receiovd it yesterday and has been actioned.
Over a month later standing order still not actioned.
Emailed once again as to why no action but haver not had courtesy of acknowledgement let alone a reply

Took out annual travel insurance that ended last week. I never renewed and didn’t expect any more information. I received an email to state that my policy will be auto renewed and double the premium taken nearly £500. Age Uk blamed All clear and I received emails to confirm that my policy was not auto renewing but then receive letters today conflicting. Companies taking advantage of pensioners who pay premium for their cover but don’t like to stop there when a customer no longer wants further travel insurance.

Very bad experience on Sunday 25th August 2025. 12.00 noon. At Age UK, Pilsworth.

Have been dropping off bags over the last few weeks. Approx 24 big bags to date. Clothes, toys and books mainly. Never had a problem previously.
Latest visit to drop off two bags not so good. Mrs Grumpy approached first thing she said was ' we don't take books' no 'good morning' no 'hello how are you' nothing!
Then starts rummaging through bag and comes up with 'we're not taking toys at the moment'.
No signs on door, nothing to indicate this apparent change in policy.
We left our gift aid details and left.
Not a word of thanks, nothing.
I think she got out of the wrong side of bed.
Not what you expect from a charity that depends on the goodwill of the public. DO BETTER.

Age UK, apparently would like to sell a property that was left to Age UK on the condition that it was to be used to house older people. Apparently there is a Covenant in place to that effect. Guess what? The property is in Salcombe and worth a fortune......
Don't trust Age UK

I don’t recommend Age UK for becoming someone’s appointee. I’m on high‑rate PIP and Universal Credit but only receive a very small weekly amount. Their process is excessively strict and slow—despite doing everything correctly and signing all the necessary paperwork, I still have to wait weeks to access any funds. With my birthday coming up, they haven’t provided my birthday allowance either, despite me following the correct process. I have a 22q11 deletion (22q11.2 deletion syndrome), and they refuse to speak to me directly, even though I have autism and struggle with communication. I’m completely ignored—I get no statements, no breakdowns, nothing to show where my money is going or when I’ll ever receive it. It’s deeply frustrating and unfair.

Age uk Canning town, Lesley Sales Assistant, like an old friend patient helpful, fun consistent and Graceful.
We had an Orange moment:-))Sue Assistant Manager warm friendly, welcoming, and Sue bubbly volunteer.I highly recommend Age Uk Canning service. AAAAAAAMAZZZING!!!
Thank you my Angels 😇 😇 😇
See you soon . Flow Flow xxx

I was advised to contact them to see if I could claim any benefits. Everyone I spoke to were friendly and helpful. An advisor phoned me and we went through an application form together which she submitted on my behalf.Today I had a letter from DWP telling me my claim was successful. I am so grateful for all the help I received. It will make such a difference to me. I can't thank them enough..

I was advised by local council to contact Age UK to get help for my mother's garden. She lives on her own, is elderly and frail. She also has dementia. She's on Pension Credit and doesn't have a lot of money. I am appalled that a charity would charge an administration fee just to come and have a look at what needs to be done and set up the arrangement. Then charge £28 per hour for the gardening service. They also dictate the minimum a gardener will attend. I try to help as much as I can but I help in other ways and work full time. This isn't the 1st negative experience. They are very poor in responding. They seem more interested in generating income rather than supporting those they purport to be there for.

I send an email to age UK on 15 of July 2025, Unfortunately I am still waiting for Sonia legister welfare advisor to contact me,
Yesterday morning and today, I been in the phone trying to contact age UK Lambeth and there's not answers nether by email o telephone,
The only way age uk contact me is when they want me to sign a satisfactory report on how lovely and good age uk is, age UK Lambeth is a useless charity