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Review summary

Created with AI, based on recent reviews

Looking at 517 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use and navigation of the website, especially with the new UI design and features. People are also generally satisfied with the speed and efficiency of payments, with many reporting instant withdrawals and quick transactions. However, some people were dissatisfied with the customer service, describing it as non-existent or unresponsive. Reviewers frequently mention issues with payment withdrawals, particularly with certain methods like Sochitel, where transactions show as "successful" but funds are not received. There are also concerns about delays in survey approvals and rewards reflecting on dashboards.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting successful and fast payments, especially for... See more

Website

Customers had negative experiences with the website, particularly after a recent migration to a new platform.... See more

Response time

Users describe negative interactions with response times. Many reviewers report a lack of response to emails... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing deep dissatisfaction and... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers appreciate the platform's ease of use,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was able to withdraw my reward through my network in under a minute, which was honestly impressive. The surveys are legit—approval can take some time, but once it goes through and you hit the $3 ma... See more

Company replied

Rated 3 out of 5 stars

Good afternoon Afrisight. I was opportuned to find the withdrawal option available this afternoon and I've been trying to withdraw but it has been given me issues. When I used the Sochitel option, it'... See more

Company replied

Rated 3 out of 5 stars

Trying to withdraw with sochitel is a headache, it just says successful but doesn't work. I've sent an email to support concerning bank transfer being unavailable and I was told the matter would be es... See more

Company replied

Rated 3 out of 5 stars

I've been using this survey sight for years, definitely worth my time although recently I'm experiencing issues with the airtime withdrawals. Trying to withdraw with sochitel is a headache, it just s... See more

Company replied


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My $5 was not migrated and withdrawing…

My $5 was not migrated and withdrawing airtime is not successful after several attempts not interested in the site anymore

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"Kindly provide the requested details so that we can assist you accordingly."

Rated 1 out of 5 stars

Um they are pay out is very bad they…

Um they are pay out is very bad they have a time the payout they need to everything seized I can't withdraw the payout cuz I have passed a minimum of $3 and the waste time in approving everyone to really painful months long months so that is the problem I'm having.

2 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

Why is it that anytime I try to request…

Why is it that anytime I try to request payout from the platform is claims successful but I receive nothing? I withdraw from sochitel airtime nothing to bank account same then it says stuff like 'adding this amount exceeds minimum amount of 10 per week". I also reached out to your support so I change my numbers and then try to request for withdrawal using the mobile money too it's been over a week no response. If you guys are not allowing us to work on the platform kindly let us know. We buy data to take your surveys and at the end we don't receive what is promised. I liked the old platform at least they were transparent and trusted😠

26 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

Unable to make withdrawals on payout option for nigeria

Hi, afrisight I'm writing to you because I couldn't make payout from the sight and it's not only me alots of people mostly from Nigeria has been complaining about unable to make payout from sochitel but you didn't do anything about it ,is it that our time and sweat to do the survey means nothing you, how could you hold payment for close to 6 months without doing anything about it it's like you don't have value for our time more like using us because tons of have been complaining about the same yet you made no changes about and you were not like this before if I could remember I've been doing survey on afrisight for 4years so what no changes...the reloadly option is airtime pay out is not available for Nigeria and Sochitel that's available is rejecting the payout option.. kindly do something about this

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, the credit/balance did not last for more than half an hour.

25 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 1 out of 5 stars

I do not know why Afrisight refused to… here is the details you requested for Afrisight . I have added my details

Updated with details

I do not know why Afrisight refused to attend to all my concerns .

1) I got money on my wallet I cant withdraw. Because they refused to change my acct details that I applied for over 3months now.

2) I cant use the money in my wallet to recharge my number. It will show successful but the money will not be deducted nor credit to my phone .

3) I will complete survies, the not will not reflect in my wallet nor will i see it on my pending .

Please find time to address these issues as soon as possible.

Your positive responses assuring and ratifying this concerns will be appreciated.

This are my Acct Details
My acct details are :
Bank Name : Access Bank
Acct No: 0021891957
Acct Name: Richard Madumere

Regards
Richard

25 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 5 out of 5 stars

Fast and conveniece

Fast and conveniece. But they need to work on reward, sometimes it takes a month to receive reward on dashboard.

24 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the positive comment. We'll work on processing rewards faster, but please note that rewards typically take 2-4 weeks to process after survey completion 😊.

Rated 1 out of 5 stars

Among all survey sites Afrisight has…

Among all survey sites Afrisight has the vague and worst help desk, whenever you reach them expect three things 1. The answer will not be in line with what you asked for 2. They will just ignore you and keep quiet and never respond to you 3. They may respond and say we have received your message we are looking into it and we will assist you soon,but the truth is that they will do nothing over the same, and because they don't want to respond to my query I decided to write a review on trust pilot then boom they requested for more information which I provided "We have requested your details; kindly provide them so that we may assist you accordingly. After providing the requested information they ran into hiding,they haven't responded and haven't solved the issues raised,AFRISIGHT you have deaf ears 👂👂,kind regards Caleb David from Nairobi Kenya

25 March 2026
Unprompted review
Rated 4 out of 5 stars

experience is great just not very…

experience is great just not very reliable

24 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the 4-star rating. We're sorry to hear the experience wasn't perfect. Your feedback is valuable - please do send us an email with suggestions on how we can improve 😊.

Rated 5 out of 5 stars

One of the best survey sites

One of the best survey sites, payment is instant but a little down side is, there's no enough surveys to fill out, maybe it depends on the country, overall,I love Afrisight.

23 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

😊 Thank you for the feedback and the 5-star rating!

Rated 5 out of 5 stars

Great app

Great app. Easy to use.

20 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for being part of the Afrisight community!

Rated 2 out of 5 stars

I have problem with available payment options

I have USD 5.95, the page says minimum is $5, but I get ‘Failed to request payout’ ...also the airtime redeemer SOCHITEL is unavailable on my page meanwhile is the one that works for us in Ghana

19 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

Rated 5 out of 5 stars

It is quick and instant I love it

It is quick and instant I love it. Thank you I received my dues the moment I clicked request without any charges

19 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

Thank you for the kind words! We're happy you're enjoying Afrisight 😊 Keep earning and thanks for being part of our community!

Rated 2 out of 5 stars

I like the fact that it actually pays…

I like the fact that it actually pays out( tho it has been getting glitched lately I reckon it's getting fixed?) and it does deliver surveys to your mails but I hate how I can't withdraw my earnings to my mobile money wallet and mist only always use it for top up (airtime)
It's frustrating especially with how long it takes for one to be qualified for a single survey tho they appear ever so often I get screened out. I don't get it.

18 March 2026
Unprompted review
AfriSight logo

Reply from AfriSight

"We have requested your details; kindly provide them so that we may assist you accordingly."

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